北京招聘

职位描述：
To provide VIP users’ desk side support, build IT service automation and self-service support, provide IT productivity training to users, assets and procurement management.
Key Accountabilities:
? Provide VIP users’ desk side support, including PC, Mac, video conference system support, office, windows tools support, client side network support, but not limited on these items.
? Provide IT relative tools, applications productivity training to end users. It includes but not limited to Office suites, Windows 10, office equipment, etc.
? IT relative assets management. Make sure all assets records are up to date, traceable.
? IT relative procurement management. Make sure the procurement process compliance.
? Build and popularize IT service automation and self-service system via GPO, SCCM, powershell script, and SOPs.
? Provide IT support to end users including software, tools, and relative IT equipment.

Personal Specification:
? College degree, good English communication skills. Preferred consulting firm IT support background.
? More than 5 years working experience on IT support service and technology training.
? Solid hands on experience on desk side support and build service automation and self-service environment via GOP, SCCM, powershell script, etc.
? Strong documentation ability on building knowledge articles, and SOPs.
? Experience on IT assets management and procurement management.
? Be familiar with ITIL process.
? Have strong responsibility, good communication skill, and have team work spirit.
? Have active work attitude, be honest and hard working.
? Training experience highly preferred.
? ITIL foundation and MCSE highly preferred. 举报 分享

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