北京招聘

职位描述：
Helpdesk Support Technician

About the Organisation:
This is a leading provider of corporate immigration services and solutions.

Position Purpose:

The position of Helpdesk Support Technician is pivotal to providing IT support to staff across the Asia Pacific region via phone, email and in person
Reporting to the IT Manager - Asia Pacific, this position is often the first point of contact for our staff experiencing technical difficulties and supports and maintains in-house infrastructure


Key Responsibilities:

Resolution of first and second level support calls
Supporting and maintaining in-house desktop infrastructure including deploying, configuring, diagnosing and repairing desktop and laptop PCs, peripheral devices and ensuring optimal performance
Problem management and reporting
User and network system administration
Application installation for desktop environment including Windows 7, Microsoft Office 2010, Adobe Acrobat X, Lotus Notes 9.0.1 and other in-house applications
Backups and restores
Maintenance of hardware register
Organising of audio visual equipment, including videoconferencing and WebEx collaboration tools
Application support for the firm’s case management system for both internal and external client users
Troubleshoot issues with the case management system and resolve or escalate as necessary
Beta test and provide feedback for applications and technologies that are being tested


Key Requirements:

5 to 6 years’ experience in supporting Windows 7 remotely
Bachelor’s degree in Information Technology or equivalent
Good understanding of systems architecture
Excellent verbal and written communication skills
Strong customer service skills
Good negotiation, interpersonal and conflict resolution skills
Ability to analyse and diagnose technical problems
Able to build rapport with our diverse internal client base
Able to work both within a team and independently to resolve complex issues
Able to liaise and collaborate with all staff locally and internationally
Demonstrating accuracy, organization skills, attention to detail and flexibility within tasks
Self-motivated and committed to excellence in the workplace
Demonstrated ability to prioritize and balance competing demands and meet deadlines in a fast-paced professional services environment
Ability to assume responsibility for all delegated work and projects and follows process through to completion 举报 分享

华德士中国

华德士于2008年进入中国市场，目前在上海、苏州及华南地区设立有分公司。我们凭借专业素养和丰富经验为各大公司招聘***双语人才，并于最近被评选为***国际人才招聘顾问机构。

我们的顾问都有相关行业的从业经验，因此能更深刻地理解您的需求。我们主要为以下领域招聘中高级专业人才：会计与财务、银行与金融服务、工程与运营、高层管理、人力资源、信息技术与转型、市场营销、采购与供应链等领域。