北京招聘

职位描述：
1. 大专以上学历，旅游、呼叫中心等专业优先考虑；
2. 有旅游、支付客服经验优先，勤奋敬业、责任心强，思路清晰;；
3. 普通话标准，口齿伶俐，懂得客户心理，语言表达能力强，擅于沟通; 工作态度良好，热情，积极主动，能及时为客户服务，不计较个人得失，有奉献精神；
4. 头脑清晰，思维敏捷，有良好的客户服务意识，工作耐心细致；
5. 性格好，有耐心及责任心，身体健康，能够长期稳定的做好客户服务工作; 有优秀的团队合作精神；
6. 电脑使用熟练，打字速度每分钟50字以上，熟悉办公软件和网络工具；
7. 能适应倒班的工作时间。

工作内容：
1. 通过在线、电话等多渠道服务途径，解答客户疑问；
2. 核实客户信息，对客户订单进行查询、并按客户要求进行订单处理，跟进客户订单成交，并对订单结果进行跟踪；
3. 对每项客户服务工作记录入库，确保客户信息完整性；
4. 满足市场运营工作需要，负责运营平台的产品录入、变更、维护等运营工作；
5. 对已有客户通过电话进行不定期回访， 向客户提供准确、迅速、亲切、周到的服务；
6. 建立客户回访信息资料库，收集客户意见和建议；
7. 协调、安抚客户，处理客户电话投诉；
8. 积极配合公司各部门对外的产品宣传、市场营销活动；
9. 完成上级安排的其它工作任务。 举报 分享

小付钱包技术（北京）有限公司是专业从事移动交易平台开发及运营的移动互联网公司。我们为终端用户提供基于手机的安全的金融及非金融服务，为移动运营商、银行、金融机构、大型企业、公共服务机构等提供专项定制和全套运营及客户服务。公司总部位于中国北京，在北京设立了平台研发中心和技术支持中心，同时在长春、吉林、大连、沈阳、柳州、南宁都设立了分支机构。为客户提供从平台管理开发、呼叫中心、后台技术支持到特约商户开发和管理、客户关系管理的全面服务，为终端用户打造手机支付的完整生态体系。

小付钱包技术（北京）有限公司隶属于智控国际集团。智控国际专业从事IT外包运营服务及软件开发和系统集成，为用户提供业务管理咨询、IT系统规划、应用系统实施、IT系统运营管理的一整套服务，在金融行业已经成为国内领先的IT外包运营服务供应商。

移动支付平台的开发及运营涉及到智能手机、移动互联网、现代金融、电子商务等多种先进的技术和领域，充满机遇、挑战和收获！多元化的工作平台、合作融洽的工作氛围，让您尽展才华！
期待您的加入，与我们共同成长、共创卓越！

Smallpay Mobile Wallet Technology Co. Ltd. is a mobile Internet company specialized in operating our mobile transaction platforms in different provinces around China. Our company provides secure mobile-based financial and value added services to our end-users, and customized client application platforms including complete operating and customer services to Mobile Networking Operators (MNOs), banks, financial institutions, merchants, and large enterprises. Our company is headquartered in Beijing, China, where we also have an R&D center and technical support center. We also have several large branches in Changchun, Jilin, Dalian, Shenyang, Liuzhou and Nanning. In addition to our mobile transaction platform technology operation, we provide other support to complete our service offering, such as: call-center operation, back-end technical support, merchant & service provider development and customer relationship management. This complete service offering has allowed us to build out the only complete mobile payment ecosystem for end-users in China.

Smallpay Mobile Wallet Technology Co. Ltd.is part of Infohold International Group. Infohold International Group specializes in IT outsourcing, software development and system integration, providing one-stop services to clients, including business consulting, IT system planning, system implementation and operation. It has become one of the leading IT outsourcing service providers to the financial industry in China.

Although we are part of a larger well-established group, Infohold Consulting operates with the excitement of a start-up mentality as we build out this new innovative business. The mobile Internet industry provides a work environment full of challenges and opportunities. It involves the aggregation of multiple advanced technologies in the fields of smart phone, mobile Internet, modern finance, e-commerce etc., hence it is a very rewarding work experience! We value diversity and team work, and welcome people with talents to join us to grow and thrive with the company!