北京招聘

职位描述：
Job title: Customer Support and Sales Manager – Greater China

1.Principal accountabilities
Major responsibilities are:
? Reporting to the management to provide a full spectrum of customer support and sales activities (majority of sales in Maintainance Repairs Overall and Spares so developing maintance contracts) , ;
? Responsible for the customer base in the designated zone, with the aim of maximising business opportunities to achieve sales and market share growth;
? Develop the relationships necessary to facilitate information/contact as required with all levels of the customer operation;
? Be the voice of the customer:
o responsible for customer satisfaction as the main point of contact between customers and SEP;
o propose dedicate recovery plan in the event of customer satisfaction below target;
o Establishing a complete comprehensive understanding of the customers, their organization and the key individuals within it;
o Liaising with internal departments (Technical Support, Sales Administration, Finance, Tech Pub,...) with the objective of timely resolving customer issues and queries;
o Manage a structured, regular customer communication/visit schedule;

? Actively participate in and contribute to the annual Sales Forecast in its territory up the value of 9M$;
? Effectively selling of all SEP’s MRO capabilities (Ventilation Systems, Power, Aerosource);
? Monitor fleet evolution into the designated area to identify any possible sales opportunity for upgrades, spares inventory and services;
? Prepare and negotiate with the customers ad-hoc offers and contracts with active follow-up up to deal closure. Full responsibility to negotiate with support from senior managers required ;
? Generate customer and market information and feedback to support future sales planning;
? Propose strategic development of products and/or services that should be launched to develop the sales in its territory;
? Prepare and provide customers with Initial Provisioning (IP) recommendation and secure related IP sales;
? To exhibit a certain degree of ability in holding technical discussion with the customers;
? Manage customer visits, customer satisfaction and sales reports.
? Follow-up customers overdue and manage specific actions to assist keeping global overdue at the target and to avoid risk of financial exposure for our company
? To take on the responsibilities of Field Service Representative for the support of A380 fleet in China.
2.Knowledge, skills and experience
? Ideally degree qualified in relevant area (Business/Engineering/Sales & Marketing)
? Strong knowledge of aviation aftermarket activities
? Strong MRO market knowledge
? Strong organizational skills, pragmatic and dynamic
? Customer oriented and able to operate effectively in a high pressure environment and pressing customer deadlines
? Communication and negotiation: skilled for a multicultural environment
? Willingness to travel for domestic and overseas business (50%+)
? Capable of working fully on own initiative
? Managing well under customer pressure
? Ensuring customer satisfaction while maintaining the technical and commercial interests of SAFRAN Electrical & Power / SAFRAN Ventilation Systems
? “Scores as a team” – works well with internal and external teams
? Leadership experience of working customers and taking lead on projects 举报 分享

Safran Group赛峰集团
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors) defense and space markets. Safran has a global presence, with more than 79,000 employees and sales of 16.49 billion euros in 2020. Working alone or in partnership, Safran holds world or European leadership positions in its core markets. Safran undertakes research and development programs to meet fast-changing market requirements, with total R&D expenditures of around 1.21 billion euros in 2020.
赛峰集团(SAFRAN)是一家国际高科技集团公司。赛峰集团的业务遍布全球，涵盖航空（推进、设备和内装）、防务和航天领域，拥有79000多名员工，2020年营业额为164.9亿欧元。单独或是通过合作，赛峰集团在其核心市场占据欧洲乃至全球领导地位。赛峰集团大力开展研发项目，以满足快速发展的市场需求，2020年的研发总支出约为12.1亿欧元。

Safran in China赛峰在中国
Safran China has more than a century of relations with China and 40 years local presence. Now Safran has more than 2000 employees and 20 entities in China. The major current aircraft and helicopter programs in China are C919, ARJ21, MA 700, AC 311A, AC 312, AC 352.
赛峰在中国有着100多年发展历史，40多年合作历程。赛峰集团目前在华工作员工2000多名，遍布中国20多家实体单位，主要飞机和直升机项目是C919, ARJ21, MA 700, AC 311A, AC 312, AC 352。

Safran Aircraft Engines赛峰飞机发动机
Safran Aircraft Engines is a world-class aviation and aerospace group, specialized in civil engines, military engines, aerospace engines, rocket propulsion technology and services etc. SafranAE Suzhou established in December 2005, with registered capital of 36.5 million USD, specialized in production and assembly of components for aircraft engines. SafranAE Suzhou has branches and offices in Tianjin, Beijing, Shanghai, Guiyang, etc., with more than 350 employees.
赛峰飞机发动机公司是国际一流的航空与航天工业集团，主要从事民用发动机、军用发动机、航天发动机及火箭推进技术和服务等专业领域。赛峰飞机发动机苏州公司于2005年12月成立，注册资金3,650万美元。致力于飞机发动机零部件的生产及组装。目前员工350多人，并在天津、北京、上海、贵阳等地设有分公司及办事处。

Safran Landing Systems赛峰起落架系统
Safran Landing Systems designs, produces and supports landing and braking systems for all types of aircraft. SafranLS Suzhou established in 2002, has more than 350 employees. It has established an industrial presence in China since 2002 with the opening of the Safran Landing Systems Suzhou plant as center of excellence for side stays sub-assembly, and manufacture center for medium size main fittings sliders and complex parts.
赛峰起落架系统公司为各型飞机提供起落架及刹车系统的设计、生产及支持服务。赛峰起落架系统苏州公司成立于2002年，现有员工350多名。公司成立后，其工厂作为侧撑杆部装卓越中心，以及中型减震支柱外筒滑动件和复杂零部件制造中心，在中国建立起了工业级地位。

Talents, ready for challenges, are welcomed to join us. Safran will provide you competitive salary and benefits, professional and harmonious working environment, space for personal development, as well as opportunities for overseas training.
欢迎有才华、乐于接受挑战的您加入我们的团队，公司将为员工提供具有竞争力的薪资福利待遇、专业和谐的工作环境、良好的个人发展空间，以及海外培训机会。