北京招聘

职位描述：
? Introduction
The Customer Service Organization is responsible for the installation, qualification, repair and maintenance of ASML products at our customers’ sites and is responsible for the necessary transfer of know-how to the customer. Local Customer Service organizations (CS Field) perform these tasks at the customers within their specific region.
Job Mission
Operates CS site team to meet customer commitments as defined in the SLA at designated costs, by collaborating with account team and delivering supports to the local field install base
Job Description
? Site manager for the Hefei CS team ? Lead a team of ~15 engineers
? Resources, budget and activities planning for the site
? Drive skill and knowledge management for your teams
? Drive continuous improvement of people and processes
? Change manager for CS field ? Contribute to CS HVM long term strategy
? Align with key stakeholders inside and outside CS
? Drive required changes to people, process and organization
? CS representative for Account Team
? Align on CS deliverables to the AT and CS requirements from the AT
? Manage operational interface with other departments
Education
BS or Master Degree in engineering, or equivalent experience, knowledge of electronics, mechanics, optics, software, semiconductor processes, and related disciplines.
Experience
? 5 years’ service management or equivalent
? Knowledge of ASML products on a technical level.
? Experience in managing customer escalations and (internal) customer communication
Personal Skills
? High level of personal ownership, initiative and drive
? Strong ability and motivation to select, coach and develop people
? Capable of influencing people without formal authority, also at higher management levels
? Strong ability of communicating with customer in a friendly and clear way to address concerns or needs, with good understanding the context
? Able to keep focus on the big picture and take difficult decisions in the middle of a high pressure, business critical escalation.
? Flexible mindset: working hours, travel and work environments.
? Able to analyze working methods (processes), define and drive improvements
? Strong communicator in English (both oral and written).
? Cultural awareness and the ability to work with different cultures.
? Strong analytical and conceptual skills
Other Information
? Position will include domestic and international travel (~20%) 举报 分享

总部位于荷兰的阿斯麦(ASML)是全球芯片光刻设备市场领导者，许多热门电子产品都有采用 ASML 设备制造的芯片。ASML的愿景是通过我们的技术来驱动人类更好的生活质量。ASML在全球16个国家设有60个办公室，员工超过25,000人。ASML在中国的员工超过1000人，于上海、北京、天津、大连、武汉、西安、无锡、南京、合肥、厦门等12个城市设有客户支持办公室，此外在深圳设有计算光刻软件研发中心(Brion)，北京有量测设备研发中心（HMI），为中国地区的客户提供全方位光刻解决方案。

Brion(睿初科技)成立于美国硅谷，是全球“计算光刻”技术的提出者和领导者,其核心是利用计算机集群软件计算技术，通过建模、仿真、数据分析和优化等手段解决半导体制造过程中的纳米级掩膜修复、芯片设计/制造缺陷检测与矫正等难题。HMI（汉民微测科技）成立于美国硅谷，是全球先进半导体制程“图像验证系统”的领导者，以优秀的跳跃式扫描检测及稳定的电子枪技术闻名世界。两家企业分别与2007年和2016年与ASML 实现战略合并，通过三方的技术衔接与创新，为全球知名半导体制造商提供全光刻解决方案。

ASML致力于为员工打造优良工作环境，让全球优秀的工程师乐于在此工作、交流、学习和分享。ASML开放、尊重与创新导向的企业文化，不仅促进员工与同侪及主管间的率直讨论、相互学习，更让ASML能够持续维持技术领先优势。ASML 提供的是一条长远的职涯规划，让公司同仁能在一个重视永续学习的企业文化和优渥的福利环境中工作成长。