技术支持实习生( 韩语 or 日语)
思杰系统信息技术（北京）有限公司南京分公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：计算机软件
职位信息
- 发布日期：2017-07-09
- 工作地点：南京
- 招聘人数：若干人
- 职位类别：售前/售后技术支持工程师
职位描述
职位描述：
Position Summary
The Citrix Internship Program is designed to provide students a real opportunity to be exposed to cutting edge technology, the opportunity to work with highly talented individuals, and meaningful hands-on experience. Interns will also become a source of talent for the future.
The Technical Support is responsible for providing technical assistance on Citrix products to customers of small to medium size, scope, and/or political complexity - via phone, email and/or remote access. The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments, uses fundamental technical troubleshooting skills obtained through performance of the role to isolate, analyze, and provide resolution to customer issues
The responsibilities of Citrix Tech Support Engineer Interns will cover all the non-customer facing, backend of the Tech support works.
It’s expected the student interns could be working in Citrix office full time in college summer/winter holidays, and commit 3~4 days/week working time in other time. The targeting candidates are Master or Bachelor students who will graduate in 2018.Citrix Interns will get higher priority to be interviewed in Citrix fulltime employee campus recruiting.
Primary Duties / Responsibilities
· Study the Citrix products and technology.
· Perform backend technical research of sub-cases under the general instruction and oversight from Tech Support Engineers.
· Help to maintain the lab network and operation.
· Help Tech Support Engineers to build test environment.
· Help to monitor the case queue, filter the request of our region and inform Tech Support Engineer of new pending cases.
· Generate case statistic report to help manage business healthy.
· Triage the customer incoming request, create case with the details in CRM system.
· Summarize the top support issues by data mining of the existing customer case information
· Write technical and procedural documents under Tech Support Engineers’ coaching.
· Help to administrate the department file share contents.
Qualifications (knowledge, skills, abilities)
· Strong communication and good Korean or Japanese skills.
· Possesses good problem solving and analytical skills.
· Good knowledge in any of the following areas
Networking, Windows, Linux, Database or programming.
· Any kinds of Industry Standard Certification (CCA, MCSE, CCIE etc) will be a plus.
·
Requirements (Education, Certification, Training, and Experience)
· M.S. or Bachelor candidate, in Korean or Japanese language study or related fields are desired.
· Passion for customer advocacy
· High level of mental maturity
有兴趣的同学请以邮件发送中文及日文或韩文简历到Nanjing_Recruiting@Citrix.com，并在邮件标题包括【TS Intern_韩语 or 日语】姓名，学校并加上专业字样，例如【TS Intern_韩语 or 日语】张三+南京大学+计算机学院。
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Position Summary
The Citrix Internship Program is designed to provide students a real opportunity to be exposed to cutting edge technology, the opportunity to work with highly talented individuals, and meaningful hands-on experience. Interns will also become a source of talent for the future.
The Technical Support is responsible for providing technical assistance on Citrix products to customers of small to medium size, scope, and/or political complexity - via phone, email and/or remote access. The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments, uses fundamental technical troubleshooting skills obtained through performance of the role to isolate, analyze, and provide resolution to customer issues
The responsibilities of Citrix Tech Support Engineer Interns will cover all the non-customer facing, backend of the Tech support works.
It’s expected the student interns could be working in Citrix office full time in college summer/winter holidays, and commit 3~4 days/week working time in other time. The targeting candidates are Master or Bachelor students who will graduate in 2018.Citrix Interns will get higher priority to be interviewed in Citrix fulltime employee campus recruiting.
Primary Duties / Responsibilities
· Study the Citrix products and technology.
· Perform backend technical research of sub-cases under the general instruction and oversight from Tech Support Engineers.
· Help to maintain the lab network and operation.
· Help Tech Support Engineers to build test environment.
· Help to monitor the case queue, filter the request of our region and inform Tech Support Engineer of new pending cases.
· Generate case statistic report to help manage business healthy.
· Triage the customer incoming request, create case with the details in CRM system.
· Summarize the top support issues by data mining of the existing customer case information
· Write technical and procedural documents under Tech Support Engineers’ coaching.
· Help to administrate the department file share contents.
Qualifications (knowledge, skills, abilities)
· Strong communication and good Korean or Japanese skills.
· Possesses good problem solving and analytical skills.
· Good knowledge in any of the following areas
Networking, Windows, Linux, Database or programming.
· Any kinds of Industry Standard Certification (CCA, MCSE, CCIE etc) will be a plus.
·
Requirements (Education, Certification, Training, and Experience)
· M.S. or Bachelor candidate, in Korean or Japanese language study or related fields are desired.
· Passion for customer advocacy
· High level of mental maturity
有兴趣的同学请以邮件发送中文及日文或韩文简历到Nanjing_Recruiting@Citrix.com，并在邮件标题包括【TS Intern_韩语 or 日语】姓名，学校并加上专业字样，例如【TS Intern_韩语 or 日语】张三+南京大学+计算机学院。
职能类别： 售前/售后技术支持工程师
公司介绍
【我们是谁】
Citrix（纳斯达克：CTXS）旨在推动建立一个安全连接人员、组织和事物且易于访问的世界，让不可能变为可能。它的技术让全世界的应用程序和数据既安全又易于访问， 让人们可以随时随地进行工作。Citrix 提供将工作空间作为服务、应用交付、虚拟化、移动化、网络传输和文件共享解决方案的完整和集成产品组合， 使 IT 部门能够确保通过云或内部部署和跨任何设备或平台将关键系统安全地提供给用户。
【行业地位】
在Gartner《内容协作平台魔力象限》报告中，Citrix一直位居领导者地位
在IDC《企业移动管理（EMM）软件供应商评估》和《统一端点管理（UEM）软件供应商评估》等报告中，思杰也稳居领导者地位
【思杰历史】
思杰成立于1989年，总部在美国佛罗里达州劳德代尔堡（Fort Lauderdale）。Citrix始于开发微软操作系统的远程访问产品，至今依然是微软的战略合作伙伴。 20世纪90年代Citrix在客户端技术崭露头角并开始蓬勃发展。至今，Citrix 解决方案被超过 400,000 家企业所采用，其中包括 99% 的财富 100 强企业和 98% 的财富 500 强企业。2019年营收达 30.1 亿美元。
【我们提供】
> 多元包容的企业文化
> 全球化的工作团队
> 多样化的发展渠道
> 丰厚的薪资福利
> 完美的工作环境
> 宽松的工作氛围
> 弹性的工作方式
思杰已连续多年入选全球“前50***雇主”，2014年被Glassdoor评为“25大最具文化与价值的公司”，2017、2018连续两年被评为“Best Place to Work”。
更多信息，请访问Citrix官网或领英主页
Citrix（纳斯达克：CTXS）旨在推动建立一个安全连接人员、组织和事物且易于访问的世界，让不可能变为可能。它的技术让全世界的应用程序和数据既安全又易于访问， 让人们可以随时随地进行工作。Citrix 提供将工作空间作为服务、应用交付、虚拟化、移动化、网络传输和文件共享解决方案的完整和集成产品组合， 使 IT 部门能够确保通过云或内部部署和跨任何设备或平台将关键系统安全地提供给用户。
【行业地位】
在Gartner《内容协作平台魔力象限》报告中，Citrix一直位居领导者地位
在IDC《企业移动管理（EMM）软件供应商评估》和《统一端点管理（UEM）软件供应商评估》等报告中，思杰也稳居领导者地位
【思杰历史】
思杰成立于1989年，总部在美国佛罗里达州劳德代尔堡（Fort Lauderdale）。Citrix始于开发微软操作系统的远程访问产品，至今依然是微软的战略合作伙伴。 20世纪90年代Citrix在客户端技术崭露头角并开始蓬勃发展。至今，Citrix 解决方案被超过 400,000 家企业所采用，其中包括 99% 的财富 100 强企业和 98% 的财富 500 强企业。2019年营收达 30.1 亿美元。
【我们提供】
> 多元包容的企业文化
> 全球化的工作团队
> 多样化的发展渠道
> 丰厚的薪资福利
> 完美的工作环境
> 宽松的工作氛围
> 弹性的工作方式
思杰已连续多年入选全球“前50***雇主”，2014年被Glassdoor评为“25大最具文化与价值的公司”，2017、2018连续两年被评为“Best Place to Work”。
更多信息，请访问Citrix官网或领英主页
联系方式
- Email：Recruiting@Citrix.com
- 公司地址：地址：span九龙湖国际企业园