IT服务工程师
马肯依玛士（上海）标识科技有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：机械/设备/重工
职位信息
- 发布日期：2017-08-10
- 工作地点：上海-奉贤区
- 招聘人数：若干人
- 工作经验：3-4年经验
- 学历要求：本科
- 职位类别：技术支持/维护工程师
职位描述
职位描述：
Job Summary / Mission:
1. Provide support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, educating customers regarding software or hardware functionality, and communicating policy.
2. Determines the most effective manner to resolve client's technical issue. Engages in research and in depth troubleshooting to resolve technical issue by using the Knowledge Base if necessary.
3. Resolves Level 1 tickets. Escalates complex and/or high priority problems to the appropriate support groups for resolution and follows them up.
4. Records required customer and problem information in the Altiris Ticketing System. Not only updates tickets with appropriate information but also closes them with a well-documented resolution.
5. Works on Service Desk related projects as assigned by manager.
6. Work in accordance with the ICTs goals and responsibilities.
Major Duties and Responsibilities
1. Provide support in accordance with the functional (and ICT’s) goals and responsibilities
2. Ensure the effective and timely resolution of technical problems, keeping customers informed of the progress
3. Document solutions to problems and record them in the IT Knowledge Base where appropriate
4. Contribute to the departmental goals, metrics and SLA’s
5. Promote and work in accordance with the ICT procedures and policies
6. Advise customers on their use of standard ICT applications and hardware.
7. Deployment of hardware / software to end-users
8. Work with other ICT functional groups (local ICT managers, networking group etc) as necessary to resolve support issues
9. Perform other related duties as required to support Business
10. Smartphones and mobile devices support: Deployment and troubleshooting.
Work Experience Required
1. Experience gained within a similar role for a business preferably within a global operation and supporting remote sites/users
2. Computer deployment and management using centralized tools.
3. Typically requires a minimum of 2 years of related experience.
4. Windows 7 Expert
5. Hardware Certified (A+ as an example)
6. Windows Active Directory
7. Microsoft Office Products, Office 365
8. Internet Usage
9. TCP/IP
10. Mobile Device Usage and Management, iOS and/or Android expertise
11. Basic and Advanced Trouble Shooting of PC and Mobile Technology
Behavior
1. Self-starter who can demonstrate the ability to be pro-active and work on their own initiative
2. Team player who can work well within the departmental team and cross-functional teams for the benefit of the business
3. Exhibits a positive “can do” attitude with an absolute sense of urgency
4. Good communicator with customer focused skills
5. Results driven with thorough and consistent follow-through and attention to detail
6. Ability to work methodically and troubleshoot IT issues
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Job Summary / Mission:
1. Provide support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, educating customers regarding software or hardware functionality, and communicating policy.
2. Determines the most effective manner to resolve client's technical issue. Engages in research and in depth troubleshooting to resolve technical issue by using the Knowledge Base if necessary.
3. Resolves Level 1 tickets. Escalates complex and/or high priority problems to the appropriate support groups for resolution and follows them up.
4. Records required customer and problem information in the Altiris Ticketing System. Not only updates tickets with appropriate information but also closes them with a well-documented resolution.
5. Works on Service Desk related projects as assigned by manager.
6. Work in accordance with the ICTs goals and responsibilities.
Major Duties and Responsibilities
1. Provide support in accordance with the functional (and ICT’s) goals and responsibilities
2. Ensure the effective and timely resolution of technical problems, keeping customers informed of the progress
3. Document solutions to problems and record them in the IT Knowledge Base where appropriate
4. Contribute to the departmental goals, metrics and SLA’s
5. Promote and work in accordance with the ICT procedures and policies
6. Advise customers on their use of standard ICT applications and hardware.
7. Deployment of hardware / software to end-users
8. Work with other ICT functional groups (local ICT managers, networking group etc) as necessary to resolve support issues
9. Perform other related duties as required to support Business
10. Smartphones and mobile devices support: Deployment and troubleshooting.
Work Experience Required
1. Experience gained within a similar role for a business preferably within a global operation and supporting remote sites/users
2. Computer deployment and management using centralized tools.
3. Typically requires a minimum of 2 years of related experience.
4. Windows 7 Expert
5. Hardware Certified (A+ as an example)
6. Windows Active Directory
7. Microsoft Office Products, Office 365
8. Internet Usage
9. TCP/IP
10. Mobile Device Usage and Management, iOS and/or Android expertise
11. Basic and Advanced Trouble Shooting of PC and Mobile Technology
Behavior
1. Self-starter who can demonstrate the ability to be pro-active and work on their own initiative
2. Team player who can work well within the departmental team and cross-functional teams for the benefit of the business
3. Exhibits a positive “can do” attitude with an absolute sense of urgency
4. Good communicator with customer focused skills
5. Results driven with thorough and consistent follow-through and attention to detail
6. Ability to work methodically and troubleshoot IT issues
职能类别： 技术支持/维护工程师
公司介绍
马肯依玛士
产品标识与追溯解决方案领域公认的世界级制造商，拥有既新颖又可靠的喷码、热转印、激光和自动打印贴标系统等一系列产品。
无论是单个产品、包装箱还是托盘马肯依玛士都能为客户提供具创新力及合适的标识技术，同时致力于解决问题及优化包装作业。不论是食品、饮料、制药和化妆品、医药、电子元器件还是电线电缆行业，我们了解您的各类标识挑战，并能为您量身定制制定独一无二的标码解决方案。
若需要了解更多信息，你可以访问我们的网址 ********************
产品标识与追溯解决方案领域公认的世界级制造商，拥有既新颖又可靠的喷码、热转印、激光和自动打印贴标系统等一系列产品。
无论是单个产品、包装箱还是托盘马肯依玛士都能为客户提供具创新力及合适的标识技术，同时致力于解决问题及优化包装作业。不论是食品、饮料、制药和化妆品、医药、电子元器件还是电线电缆行业，我们了解您的各类标识挑战，并能为您量身定制制定独一无二的标码解决方案。
若需要了解更多信息，你可以访问我们的网址 ********************
联系方式
- 公司地址：地址：span北京