北京招聘

职位描述：
Primary Duties / Responsibilities
? Uses pre-established procedures and guidelines to respond to requests from internal and end-user customers, partners and distributors via phone, web, e-mail and fax
? Assists customers with membership renewals as well as partners in opportunity development for membership renewals
? Provides routine analytical and administrative support for customers, partners, and internal sales teams; such as troubleshooting license activation issues using scripts and defined procedures to determine appropriate action
? Documents and tracks status of inquiries and coordinates appropriate responses requiring limited judgment to ensure customer satisfaction
? Works on problems of lower scope where analysis of situation or data requires a review of identifiable factors.
? Works under close or immediate supervision
? Generates and analyzes licensing reports to maximize revenue associated with Subscription Advantage products, promotions and new product opportunities.
? Processes Subscription Advantage, Appliance Maintenance, Software Maintenance and Hardware Warranty contract sales for current and expired customers.
? Generates all quotes necessary for Subscription Advantage, Appliance Maintenance, Software Maintenance and Hardware Warranty sales opportunities.
? Develops and fosters alignment with sales team members as needed to close sales.
? Provides internal customer service to all Sales department teams regarding Subscription Advantage sales and opportunities and cross-sell and up-sell opportunities.
? Utilizes CRM system and all necessary applications to manage and optimize sales all opportunities, correct licensing issues, merge records, and track all sales stages of the renewal opportunities.
? Promotes team environment by assisting with training and development of fellow employees to enhance skills and abilities in performance of their duties.
? Generates and presents reports as directed by Management.
? Prioritizes workload in order to meet all KPIs, goals and objectives.

Qualifications (Knowledge, Skills, Abilities)
? Excellent communication and phone skills with strong sales and relationship building skills.
? Ability to assess customer information, determine and address problem areas, formulate relevant solutions, and present the solution effectively.
? Intermediate level of expertise using MS Excel, and MS Word.
? Has knowledge of commonly-used concepts, practices, and procedures within support field
? Must be able to work under and meet monthly, quarterly and annual quota requirements.
? Must possess excellent verbal, written, telephone communication, and analytical skills.
? Ability to work under pressure and meet deadlines, maintain a pleasant, professional attitude towards customers and co-workers.
? Must have an effective and professional demeanor in conducting telephone sales with executive level customers.
? Must be flexible, dependable and have a willingness to learn, excel and master their position as well as assist where and when needed.

Requirements (Education, Certification, Training, and Experience)
? Diploma or degree or equivalent
? Cantonese will be a plus
? Minimum of 1 years sales/ telesales and experience working with enterprise level customers preferred
? IT environment experience preferred.
? Experience with Vantive CRM, SAP, Citrix Subscription Advantage, software licensing programs, Salesforce, and MS Office preferred. 举报 分享

【我们是谁】
Citrix（纳斯达克：CTXS）旨在推动建立一个安全连接人员、组织和事物且易于访问的世界，让不可能变为可能。它的技术让全世界的应用程序和数据既安全又易于访问， 让人们可以随时随地进行工作。Citrix 提供将工作空间作为服务、应用交付、虚拟化、移动化、网络传输和文件共享解决方案的完整和集成产品组合， 使 IT 部门能够确保通过云或内部部署和跨任何设备或平台将关键系统安全地提供给用户。

【行业地位】
在Gartner《内容协作平台魔力象限》报告中，Citrix一直位居领导者地位
在IDC《企业移动管理（EMM）软件供应商评估》和《统一端点管理（UEM）软件供应商评估》等报告中，思杰也稳居领导者地位

【思杰历史】
思杰成立于1989年，总部在美国佛罗里达州劳德代尔堡（Fort Lauderdale）。Citrix始于开发微软操作系统的远程访问产品，至今依然是微软的战略合作伙伴。 20世纪90年代Citrix在客户端技术崭露头角并开始蓬勃发展。至今，Citrix 解决方案被超过 400,000 家企业所采用，其中包括 99% 的财富 100 强企业和 98% 的财富 500 强企业。2019年营收达 30.1 亿美元。

【我们提供】
> 多元包容的企业文化
> 全球化的工作团队
> 多样化的发展渠道
> 丰厚的薪资福利
> 完美的工作环境
> 宽松的工作氛围
> 弹性的工作方式

思杰已连续多年入选全球“前50***雇主”，2014年被Glassdoor评为“25大最具文化与价值的公司”，2017、2018连续两年被评为“Best Place to Work”。

更多信息，请访问Citrix官网或领英主页