北京招聘

The Role
As the leader of student service team, work closely with sales and academic team to reach students' satisfaction of their study experience.

Responsibility:

-Communicate with students on daily basis, answer students’ inquires and help students solve their problems.
-Deal with students’ complaints and help to reach students’ study process.
-Hold students’ orientation session, update the study schedule online.
-Update students’ database (start and finish date, phone, level suspension date…)
-Handout questionnaires and work on the problem tracking system
-Work closely with sales team and finance team to keep the refund rate as low as possible.

Requirements:
- Education Major
-Having experience on customer service 2 years solid experience in customer service is plus
-Good command English both on speaking and writing and good speaking in mandarin;
-Excellent presentation and communication skills
-Highly patient, responsible and devoted to work
-Able to work well in a team environment and work under pressure
-Good computer skill at office software, and internet;
-Willing to work on weekend and have weekdays off.

工作职责:
-负责与学员的日常沟通，帮助学员解决在校学习除学习专业外的所有问题
-处理来自学员或学员家长的投诉，以达到客户满意标准
-协助老师授课，保证学生的学习质量
-管理并维护在读学生信息，及时更新变更信息
-负责学生满意度调查问卷的发放及调查结果的收集，以及推动客户的再消费。

职位要求：

-专科学历以上，教育相关专业；

-1-2年客户服务经验或相关行业销售经验优先；

-英语口语交流能力优秀，普通话流利；

-良好的沟通交流技巧，工作耐心、细致、有责任心；

If you possess the above quality, you are the exact person we are looking for! Pls no hesitated to contact us, Join global kids, to achieve your bright future!

Welfare Offered: base + bonus + annual holiday +3 insurance+ flat
Please send your resume to gytha.zhang@gmail.com indicating the job vacancy

公司介绍：

环球雅思创于1997年，是中国最大的外语教育连锁集团之一。截止2009年，环球天下教育集团全体系员工达5000余名，授权培训中心近300家，每年培训学员达30万人次，是名符其实的中国培训领军教育集团。
 
“环球青少儿国际英语”是环球雅思精心打造的青少儿英语培训课程。依托于“环球”强大的课程研发能力、教师团队质量、连锁管理经验和“环球”品牌影响力，“环球青少儿国际英语”使用国际领先的电子互动教学手段、全新的“智慧英语”教学理念、独特的“精品小班”课堂模式，结合“环球”十几年培训经验打造的明星师资阵容和舒适的教学环境，受到了广大小朋友的喜爱和家长们的认同，“环球青少儿国际英语”与“全球四大英语教学出版机构”之一 “麦克米伦国际出版社”签署“独家教学解决方案定制协议”；目前 “环球青少儿国际英语”己遍布全国各地，连锁学校总数超过200家并成为各地少儿英语培训市场的领跑者！

环球国际登陆燕郊，巨大的发展平台正虚位以待，环球雅思期待您的加入！