北京招聘

职位描述：
职位描述

The Service Engineer is responsible for performing designated technical service functions required by the customers in assigned territory. He/she ensures high levels of customer satisfaction and achieving revenue target through providing responsive, high quality of service to the customers.
岗位职责

Service activities
- Carry out repair, maintenance and testing of customer owned goods in accordance with China’s national law and/ or Dräger standards either in a Service Center or at the customer’s site
- Provide adequate records to the customer to demonstrate the scheduled work has been performed
- Provide technical support/ trainings to staff and customers for specific products
- Ensure customer service requirements are met in order to promote service satisfaction, escalate if necessary

Hazards prevention
- Ensure all hazards are eliminated from the working area
- Implement preventive maintenance plans and practices in accordance with Dräger standards controlled by Head of Service / Service Manager
- Maintain the equipment, used in performing assigned tasks, to ensure it is working properly and if applicable perform calibration
- Ensure personal protective equipment is in good condition and warns in situation related to the personal safety

Contract management
- Prepare detailed repair quotations for customers in accordance with guidelines published by Head of Service / Service Manager
- Renew service contracts in his/her territory
- Identify new business opportunities for service contracts and assist in obtaining new service contracts

Customer relationship management
- Maintain a close relationship with existing customers
- Support in developing new customers as appropriate
- Address customer’s complaints skillfully and provide an efficient solution

Others
- Provide relevant information to staff regarding any change or up-date to relevant safety regulations, policies or standards
- Maintain safe and healthy work environment by following standards and procedures; comply with all quality, safety, and work rules and regulations
- Other duties as assigned by supervisor / manag
任职要求

University degree in natural sciences or engineering or a comparable combination of education and experience

2-4 years of experience as in-house engineer or field technician, preferred in a multinational company

Professional
- MS Office - expert level
- English in written and spoken - basic level

Behavioral
- Care about customer – advanced level
- Cooperate and communicate – advanced level
- Plan and organize work – advanced level
- Pay attention to detail – advanced level
- Manage time – advanced level
- Solve problems – advanced level 举报 分享

德尔格集团创建于1889年，始终致力于开发确保人类安全呼吸的技术，并且一直保持全球领先水平。在中国设有医疗和工业安全两个不同领域的子公司。德尔格安全设备(中国)有限公司成立于1996年，是唯一代表德国德尔格集团在中国开发工业安全设备业务的子公司。现已在上海、深圳、成都设立了办事处。通过生产、技术咨询、销售和售后服务使德尔格在中国成为最有竞争力的生产气体监测和呼吸防护设备的专业公司。

Draeger, established in 1889, is a global leader in technology designed to ensure safety breathing. Strongly represented in China are two subsidiaries representing each of its business fields: medical and safety. Draeger has bundled all its safety activities in China in Draeger Safety Equipment (China) Co., Ltd. (DSEC), which was established in 1996. DSEC is present with production, consulting, sales and service through its locations in Beijing, Shanghai, Shenzhen and Chengdu.

“生命的技术”是我们的指导原则和座右铭。

“Technology for Life” is our guiding principle and our mission.

作为安全技术的先锋和全球领跑者，德尔格专注于设计最具创新精神、最具实用价值的监测及保护生命的解决方案。我们的产品涉及气体监测和呼吸防护，此外，我们的业务还延伸到消防和应急响应，采矿业，石油化工，政府市政，船运业，半导体和电子，钢铁，食品饮料，垃圾填埋，天然气等特殊领域

The safety division offers its customers complete hazard management solutions with a special focus on personal safety and protecting production facilities. The safety division's current portfolio includes stationary and mobile gas detection systems, respiratory protection, firefighting equipment, professional diving gear, and alcohol anddrug-testing instruments. Following industries are our mainly application industry, fire brigades & relief organization, Mining, Public sector and authorities, Industry, Supply and disposal companies.