北京招聘

职位描述：
Qualifications:
1.Education/Licenses: Bachelor degree in Business Administration/Marketing/English or other related field
2.Language: Excellent English
3.Experience: at least 2 years in an administrative function or customer service or sales operations environment
4.Computer skills: Good at Excel, Power Point, and MS office, well conversant with internet.
5.Other knowledge or skills:
Inside sales / Sales administration and coordination experience is a plus.
Good understanding of business preferably in the Manufacturing and/or Distribution sector
Good interpersonal and customer relations skills
Efficient and diligent in completing tasks
Strong planning and organizational skills

Responsibilities:
1.User Count Audit Management (UCA)
2.Maintenance Renewal
a. Maintenance renewal follow-up on ALL accounts - not quote or invoice preparations, but following up with customers to renew maintenance.
b. Quarterly Scrubbing - Review maintenance list and update status and input maintenance value in Trinity at beginning of each quarter, for target setting
c. Regular update of maintenance status in Trinity and get sales involvement early where required.
d. Protect and Grow our maintenance revenue.
e. Alert sales rep early of potential maintenance drop-off.
f. "Repair" relationships with unhappy customers who are off maintenance and try to get them back.
3.Pro-Active Calls
a. Monthly call scripts provided by Corporate to call each customer every 6 weeks or whenever
b. Call scripts include Restart campaigns, new modules, Customer Satisfaction Survey follow-up, webinars, support incident reviews, learning portal, etc.
c. Direct customers on where to get various information within QAD web and assist them where required.
d. The team will analyze trends based on reported incidents by a customer, engage in conversations on the current use of the software, highlight inefficiencies and discuss training needs for the customer’s employees.
e. Increase customer satisfaction survey feedback
f. Inform sales rep on accounts that need attention. 举报 分享

In 1979, QAD was founded by Pamela Lopker, who was later joined by her husband Karl Lopker, as a small startup solution to address a large gap in complete, integrated business software for manufacturing companies.

We began with a few local customers, supporting them from our headquarters in Santa Barbara, California. But as our customers took their brands to the next level—international—we adapted quickly to keep up. Today we support customers in over 100 countries around the world. Our products have gone global, too, and we have spent years innovating and growing our offering as our customers expand their businesses overseas.

You’ll often hear us say that at the heart of QAD is a strong and loyal customer community. We really believe that to create the best full-featured manufacturing ERP software for our customers we need to work together. We pride ourselves on our customer engagement and our commitment to continually evolve as the manufacturing industry changes.

It’s been over three decades; we still focus solely on manufacturing—we live and breathe it every day alongside you. Become an Effective Enterprise with us.