北京招聘

PRIMARY FUNCTION:
- Review customers account.
- Communicate with customers regarding their account status and make subsequent collection of payments
- Follow up with Order management team and or banks as required.
- Utilize the system and /or tools available for information to validate and resolve the issues directly
- Ensure timely and correct routing of customer information/requests which require further investigation to the appropriate internal business partners
- Be a communication linkage with the order management team and escalations to the DMs and credit department for effective resolutions
- Metrics reporting to the management on their portfolio
- Provide quality comments for invoice/accounts in their portfolio with regular follow up per the Invoice Life Cycle
- Provide training & mentoring to the new collectors

MAIN RESPONSIBILITIES AND DUTIES:
- To meet and exceed Days Sales Outstanding goals
- To attain Collection Percentage
- To achieve low Accounts Receivable Aging while maintaining high level of customer satisfaction for their individual portfolio
- Capture required changes to account profile/or contact profile details.
- Proactively manage and monitor and take appropriate action when changes (internally-driven and customer-driven) occur;
- Understand payment issue and to take proper action or to direct proper escalation;
- Negotiate payment and conditions with customers and partners as necessary;
- Follow internal process and to document collection issue, action taken and customer feedback.

Qualifications :
- Bachelor degree or above in Japanese, Finance or related field.experience in bank bills department a plus, and candidates with more experience or will be considered for senior position;
- Excellent communication and negotiation skills with ability to deliver results and to resolve problem;
- Bills checking experience in banks a definite plus,
- Strong initiative and drive, must be a self starter;
- Customer satisfaction oriented (internal and external);
- Excellent Communication skills in voice or written media.
- Excellent knowledge of PC tools and Microsoft knowledge, experience in Oracle and SAP an added advantage,
- Teamwork skills and traveling is required;
- Integrity and able to work under tremendous pressure;
- Good system application knowledge.
- Cantonese, Hokkienese, and other Asian language skill is a plus.

Agilent is a leader in life sciences, diagnostics and applied chemical markets. The company provides laboratories worldwide with instruments, services, consumables, applications and expertise, enabling customers to gain the insights they seek. Agilent’s expertise and trusted collaboration give them the highest confidence in our solutions.

Agilent focuses its expertise on six key markets, where we help our customers achieve their goals:

Food: Agilent helps ensure that our global food supply is free of contaminants—whether chemical, viral, bacterial or microbiological. Our customers include government regulators and labs that control food safety, as well as private companies that produce, package and sell food to the public.

Environmental and Forensics: From pesticides to pharmaceutical residues to trace metals, we provide fast, accurate and sensitive methods for monitoring contaminants affecting quality of life. Agilent solutions also play an important role in law enforcement by providing robust tools and instruments to analyze and verify evidence at trial, and keeping the world’s top-performing athletes honest.

Pharmaceutical: Agilent has one of the broadest solutions portfolios of any company serving the pharmaceutical industry. Our solutions provide precise answers for every segment of the pharmaceutical industry, from disease research and drug discovery to drug development, manufacturing and quality control. The start-to-finish solution set means customers can get products to market faster. Customers trust us to help them test the purity of their therapeutics. Agilent also ensures that their instruments and processes conform to the highest compliance regulations.

Diagnostics: Agilent gives doctors a head start in the fight against cancer and other diseases. Our solutions help pathology laboratories deliver fast, accurate information to the doctors, hospitals and medical centers they serve. We help medical professionals make more accurate diagnoses so patients can receive the most effective therapies.

Chemical and Energy: The world runs on energy, and energy companies need to locate, extract and refine fuels efficiently and cost-effectively. Our solutions help customers maximize their production and predict failures in their refineries before they happen. Agilent also helps energy researchers investigate biofuels, renewable fuels and other forms of alternate energy.

Research: Most life sciences and diagnostics research is done at top-tier universities, with funding from governments around the world. Agilent is helping these researchers learn more about cancer, cardiovascular diseases, diabetes, Alzheimer’s, Parkinson’s, autism and other ailments. Our instruments, software and sample preparation solutions help scientists conduct faster, more accurate research.

AGILENT RESEARCH LABORATORIES

The purpose of Agilent Research Laboratories is to power Agilent’s growth through breakthrough science and technology.

To complement our product line R&D, Agilent Labs looks beyond the evolution of current products and platforms to create the technologies that will underlie tomorrow’s breakthroughs, enabling Agilent customers to answer questions at the leading edge of life science, diagnostics and the applied markets. Our horizon is broad, encompassing synergies across Agilent and seeding new businesses to create competitive differentiation and compelling value for current and future customers and shareholders.

To accomplish these goals, we attract and retain top technical talent, collaborate extensively with global research leaders in academia, government and industry, and promote a culture of innovation and teamwork across our highly multi-disciplinary staff of life scientists, physical scientists and engineers. The majority of our research is located in the United States in Santa Clara, California, with additional locations in Europe and Asia.