北京招聘

职位描述：
岗位概要：
教授服务专员要为清华大学苏世民书院访问教授及其家属提供专业、友好、贴心的个人服务。此岗位采取弹性工作制，根据访问学者的行程安排，晚上和周末有可能上班。录用者需要为书院其他活动提供后勤服务。
Occupational Summary:
The Faculty Service Specialist will provide personal support to the resident faculty and visiting professors and their family members at Tsinghua University’s Schwarzman College. Working in conjunction with the program coordinators and the academic leadership at Schwarzman College, the Faculty Service Specialist must consistently offer professional, friendly and engaging service to resident faculty and their families. This person must also be able to work a flexible schedule that generally includes some work on evenings and weekends when visiting faculty arrive. The successful candidate also needs to be able to provide logistical support to faculty gatherings and events that may fall outside of regular working hours.

核心职责：
1. 与书院领导和学术部协同作业，为书院访问教授、访问学者、客座教授及其家属提供高效的个人服务。
2. 按照书院教授服务标准，为居住于书院的教授及其家属提供专业的后勤服务。
3. 协助书院教授及其家属接受第三方提供的生活和旅行服务。
4. 处理书院教授及其家属的各项日常问询。
5. 作为书院紧急应变工作组的成员，处理教授及其家属的紧急事件。
6. 协助接待书院访客。
7. 为书院举行的会议及活动提供支持和服务。
8. 其他书院交办工作。
Essential Duties:
- Work with Schwarzman College’s academic leadership to develop processes for efficiently and effectively delivering personal services to the visiting faculty, visiting scholars, guest lecturers and their families (hereafter referred to as resident faculty).
- Provide professional logistical support to resident faculty and their family members in a manner consistent with the Schwarzman College’s faculty service guidelines.
- Assist the resident faculty members in working with the external service providers related to living in Beijing and traveling in China.
- Handle daily miscellaneous enquiries from the faculty members.
- Work as part of an emergency response team at Schwarzman College that resident faculty and their families can call on in the event of a personal emergency.
- Assist in hosting visitors to Schwarzman College on an as needed basis.
- Provide hosting and administrative support for conferences and events, such as lectures, at Schwarzman College.
- Other tasks as assigned.

任职资格：
1. 本科及以上学历，管理学、社会科学、外语等相关专业者优先考虑。
2. 两年以上外事服务工作经历。
3. 中英文口语及书面表达能力俱佳。
4. 具有专业客户服务能力，任劳任怨。
5. 善于解决问题，能够同时兼顾多项任务。
6. 有良好的人际沟通技巧。
7. 能够灵活应变，抗压能力强。
8. 能够接受弹性工作时间(例如夜间或周末)，工作繁忙时需要加班。
Qualification:
- Bachelor’s degree or above. Management, Social Science, Arts are preferred.
- Two plus years of experience in expatriate’s services.
- Fluent English and Mandarin in both written and oral.
- A professional customer-service approach to assisting faculty members.
- Good problem solving skills, and well organized when multiply tasks are assigned;
- Excellent interpersonal and communication skills.
- Flexible and willing to work under pressure.
- Must be available and willing to work off-hours, such as evenings or weekends, during busy periods 举报 分享

清华大学的前身清华学堂始建于1911年，1912年更名为清华学校。1928年更名为国立清华大学。1937年抗日战争全面爆发后南迁长沙，与北京大学、南开大学组建国立长沙临时大学，1938年迁至昆明改名为国立西南联合大学。1946年，迁回清华园，设有文、法、理、工、农等5个学院、26个系。

清华大学苏世民学者项目是为未来世界领导者全面提升领导能力而精心设计的硕士项目。项目秉承“立足中国、面向世界”的原则，在全世界选聘最优秀的师资，通过提供高质量的课程学习、个性化的专业实践、与各界领导者的深入交流、丰富的文化体验活动等，为学生提供全方位认识和探索中国与世界发展的基本趋势和重大课题的独特机会以及终身学习网络和全球校友平台，促进学生全球领导力的提升。

清华大学苏世民学者项目于2013年4月21日正式宣布启动。2015年10月，清华大学苏世民书院在清华大学苏世民学者项目基础上正式成立，书院按学校实体机构运行。目前，书院的首批学者已于2016年9月入学。