北京招聘

职位描述：
Customer Service Coordinator - Internship

Job Summary:

Responsible for Managing and coordinating the shipment process through liaison with all the parties involved.

Duties and Responsibilities:

1. Advising on the rates for booking of sea freight and airfreight
2. Preparing draft OBL / AWB and assist issuing of insurance policy.
3. Prepare customs clearance documents and assist the whole process.
4. Liaison with destination agent and track the shipment status.
5. Handling of complaints, service recovery, claims and insurance
6. Responding to shipper’s enquiries as needed
7. Billing of invoices.
8. Arrange and supervise the operations crew’s work at site.
9. Responsible to the working attitude, efficiency, quality and progress of the on-site crew.
10. Responsible to the communication of the clients at site to ensure customer’s satisfaction.
11. Monitor the shipment status at the airport, container yard, cargo terminal, etc.
12. Coordination with 3rd party vendors
13. Coordination with Sales & Customer Service Department.

Requirement:

1. College student or above
2. Ideal candidate will be a sales oriented attitude for providing customer service.
3. Outgoing personality, willing to speak with customers over the phone on a regular basis both in Chinese and English.
4. Good English both in writing and orally; or equivalent to CET 4 is minimum.
5. Computer literate with excel, word and outlook abilities
6. Strong ability in organizing and coordinating.
7. Can work under pressure


Please email you Chinese & English Resume, with recent phone (below 60KB), expected salary, available start date to aimee_zhang@unigroup.com

For more details of our company, please visit our website at www.unigroupworldwide.com



进出口货物操作-实习生

职责描述：
Responsible for Managing and coordinating the shipment process through liaison with all the parties involved.

负责货物运输全程的沟通与协调工作, 并协助销售部和客服部的工作。

1. 询价及订舱；
2. 制作空运提单、海运提单、协助处理保险文件；
3. 准备报关文件并协助报关；
4. 与目的国代理进行沟通衔接并跟踪货物动态；
5. 处理投诉，以及协助保险理赔方面；
6. 协助处理客户询价；
7. 准备账单；
8. 安排并督导现场工人的包装和送货。
9. 负责现场工人在整个工作过程中的服务态度，效率，质量和进度。
10. 负责在操作现场与客户进行沟通，交流，确保客人对服务的满意度。
11. 在机场、集装箱堆场、干线车货站对交货、提货等情况进行监控。
12. 与各级供应商进行沟通衔接；
8. 协助销售和客服部处理其他工作。


要求：
大专或本科在校生。书面及口语良好，能流利的与外籍客人进行沟通交流。能在短期内胜任全英文的工作环境。有高度责任感和团队协作精神，具备组织协调能力，善于沟通。过去工作经历有从事过涉外服务者优先考虑.

有意应聘者请发简历和期望薪资，近期照片（小于60 KB ），到岗日期至aimee_zhang@unigroup.com。
公司网站： www.unigroupworldwide.com 举报 分享

Company Background:

UniGroup Worldwide was founded in 1996, with US$ 2 billion dollars parent company of United Van Lines and Mayflower Transit merged the international departments of the two largest and most recognized moving firms in the United States. We provide a full range of Relocation, International Transportation and Forwarding Services, Import and Export of household goods and personal effects, office move, storage, etc. For more information, please check our website: www.unigroupworldwide.com

We are here where you need us to be, ready to help you be more cost-effective and productive. We maintain the highest quality standards to provide seamless service around the world:

We focus

International and Domestic Household Goods Moving
General Cargo
Office Move
High Valued Articles in Fair and Exhibition
Logistics Solutions
Relocation Services

优移集团总部位于美国圣路易斯,母公司为UVL及Mayflower，于1996年合并国际部成立了UniGroup Worldwide.我们将保证以最高质量标准在全球范围内提供最优质的服务。
详情请查看公司官网：www.unigroupworldwide.com

国际和国内家用物品门到门运输服务
一般贸易货物运输
办公室搬迁
高价值物品及展览品运输
物流解决方案
外派员工安居服务

For more information, please visit us at www.unigroupworldwide.com or www.unigrouprealestate.com