北京招聘

主要职责：
· 分别面向大陆，接听800/400售后技术支持热线，负责台式机,笔记本等产品的故障诊断及修复；
· 利用内外部的资源， 跟踪处理客户技术问题，不断提高客户满意度；
· 提供良好的客户体验。

职位要求：
· 大陆技术支持要求普通话标准；
· 大专或以上学历，0-3年的工作经验，计算机相关专业，具备台式机, 笔记本等计算机产品知识，了解计算机体系架构，计算机内外部设备，熟悉Windows操作系统和常用软件，了解基本的网络配置；
· 良好的沟通能力和客服意识；
· 英语4级以上水平，听说能力优秀者优先考虑；
· 优秀的学习能力，能够承担较大的工作压力。

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for ？the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our？plan？to make the world a better place by 2030