Product Support Engineer(CRM)-Japan
Veeva Systems Inc
- 公司规模：1000-5000人
- 公司性质：外资（欧美）
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2017-06-26
- 工作地点：大连-沙河口区
- 招聘人数：1人
- 工作经验：3-4年经验
- 学历要求：本科
- 语言要求：日语 英语
- 职位月薪：1-1.5万/月
- 职位类别：技术支持/维护工程师
职位描述
职位描述：
Job Summary
We are currently seeking a talented Product Support Engineer in Dalian, China, to join our busy Product Support Team. You will be part of a young and exciting company that is already being recognized as a market leader in the Pharma CRM space. As a member of the Product Support team you will be charged with providing Tier 3 support to our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot and resolve complex issues. The successful candidate will need to work hard, be persistent and demonstrate “out of the box” thinking. Your contributions will be critical as the company continues to rapidly increase market share in Asia.
Responsibilities
? Support Asia Veeva CRM customers via phone and email;
? Troubleshoot and diagnose internal and customer reported product issues;
? Create and maintain knowledgebase documents;
? Work closely with product management team to provide customer feedback and assist in product direction;
? Provide high quality assistance to various internal teams;
? Develop and maintain strategic relationships with customers.
Requirements
? Bachelor’s degree in a related field or equivalent experiences;
? 2+ years working experience in IT industry;
? Excellent verbal and written communication skills in Japanese，Fluent in English ;
? Excellent Customer interaction skills;
? Knowledge of/Experience with relational databases, Java, xml/html, SOAP, REST API, Salesforce.com Platform, Apex.
Nice to have
? Previous work experience in support roles working closely with engineering teams;
? Prior CRM experience;
? Previous experience in the life sciences industry;
? Experience supporting users on mobile platforms (iPad, BlackBerry, iphone etc.).
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Job Summary
We are currently seeking a talented Product Support Engineer in Dalian, China, to join our busy Product Support Team. You will be part of a young and exciting company that is already being recognized as a market leader in the Pharma CRM space. As a member of the Product Support team you will be charged with providing Tier 3 support to our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot and resolve complex issues. The successful candidate will need to work hard, be persistent and demonstrate “out of the box” thinking. Your contributions will be critical as the company continues to rapidly increase market share in Asia.
Responsibilities
? Support Asia Veeva CRM customers via phone and email;
? Troubleshoot and diagnose internal and customer reported product issues;
? Create and maintain knowledgebase documents;
? Work closely with product management team to provide customer feedback and assist in product direction;
? Provide high quality assistance to various internal teams;
? Develop and maintain strategic relationships with customers.
Requirements
? Bachelor’s degree in a related field or equivalent experiences;
? 2+ years working experience in IT industry;
? Excellent verbal and written communication skills in Japanese，Fluent in English ;
? Excellent Customer interaction skills;
? Knowledge of/Experience with relational databases, Java, xml/html, SOAP, REST API, Salesforce.com Platform, Apex.
Nice to have
? Previous work experience in support roles working closely with engineering teams;
? Prior CRM experience;
? Previous experience in the life sciences industry;
? Experience supporting users on mobile platforms (iPad, BlackBerry, iphone etc.).
职能类别： 技术支持/维护工程师
公司介绍
Veeva是一家总部位于美国加州，为生命科学领域客户提供系统、数据解决方案的供应商，十年前的Veeva带着对中国本土市场的憧憬来到了上海。
Veeva is one Califonia based leading IT system, data solution provider in the life science industry. With the vision and expectation of China marketing, Veeva made a big push into Shanghai in 2011.
Veeva在中国业务迅速的崛起除了Veeva产品本身的优势，也和Veeva背后每一位伙伴息息相关。在Veeva，我们坚信如果有正确的公司文化，有优秀的伙伴，那公司就会有好的产品，会健康的成长。
The booming business of China Veeva are inseparable not only from Veeva’s product success but also the employee success at Veeva.
上海办公地点：静安寺越洋广场
北京办公地点：平安国际金融中心
大连办公地点：大连软件园
Veeva is one Califonia based leading IT system, data solution provider in the life science industry. With the vision and expectation of China marketing, Veeva made a big push into Shanghai in 2011.
Veeva在中国业务迅速的崛起除了Veeva产品本身的优势，也和Veeva背后每一位伙伴息息相关。在Veeva，我们坚信如果有正确的公司文化，有优秀的伙伴，那公司就会有好的产品，会健康的成长。
The booming business of China Veeva are inseparable not only from Veeva’s product success but also the employee success at Veeva.
上海办公地点：静安寺越洋广场
北京办公地点：平安国际金融中心
大连办公地点：大连软件园
联系方式
- 公司地址：地址：span北京朝阳区新源南路1-3号平安国际金融中心A座20层2001