Service Engineer
美标（中国）有限公司-伊奈中国
- 公司规模：5000-10000人
- 公司性质：外资（非欧美）
- 公司行业：建筑/建材/工程
职位信息
- 发布日期：2019-01-22
- 工作地点：上海
- 招聘人数：若干人
- 学历要求：本科
- 职位月薪：1-1.5万/月
- 职位类别：售前/售后技术支持主管
职位描述
职位描述：
工作职责
Business impact of this role:
1.According to user needs and benchmark competitor to confirm the product warranty terms and conditions regular.
2.Set up service station and get repair qualification authorization.
3.Set up aftersales service call center and optimize.
4.Improve service lead time and product repair quality and decrease customer complaints.
5.Responsible for quality issue analysis of fault products and solve its problem.
6.Confirm spare parts list and building inventory for sanitary product which including faucet, bathroom furniture, ceramic and shower set etc.
Business/Work Complexity:
1.Monitor the third party service quality and timeliness, and drive them to improve.
2.Communicate with cross function team and sister company colleagues to reach our committed KPI target.
3.Collect customer’s feedback about product quality and the suggestion of design improvement to related dept. and work together with them to improve our product.
Decision Making:
1.Make product after-sales service commitment and strategy pattern.
2.Make product sales agent and the third party partner performance target of after sales service.
任职资格
1.At least 3 years related working experience in after-sales service for sanitary product and electronic products.
2.College degree in Engineering, preferably mechanical or industrial engineering, or equivalent.
3.Good cooperation, communication and problem solving skills.
4.Good learning and adapting capability.
5.Good integrity and passion.
6.Good team work spirit and service consciousness.
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工作职责
Business impact of this role:
1.According to user needs and benchmark competitor to confirm the product warranty terms and conditions regular.
2.Set up service station and get repair qualification authorization.
3.Set up aftersales service call center and optimize.
4.Improve service lead time and product repair quality and decrease customer complaints.
5.Responsible for quality issue analysis of fault products and solve its problem.
6.Confirm spare parts list and building inventory for sanitary product which including faucet, bathroom furniture, ceramic and shower set etc.
Business/Work Complexity:
1.Monitor the third party service quality and timeliness, and drive them to improve.
2.Communicate with cross function team and sister company colleagues to reach our committed KPI target.
3.Collect customer’s feedback about product quality and the suggestion of design improvement to related dept. and work together with them to improve our product.
Decision Making:
1.Make product after-sales service commitment and strategy pattern.
2.Make product sales agent and the third party partner performance target of after sales service.
任职资格
1.At least 3 years related working experience in after-sales service for sanitary product and electronic products.
2.College degree in Engineering, preferably mechanical or industrial engineering, or equivalent.
3.Good cooperation, communication and problem solving skills.
4.Good learning and adapting capability.
5.Good integrity and passion.
6.Good team work spirit and service consciousness.
职能类别： 售前/售后技术支持主管
关键字： 售后 服务工程师 卫浴
公司介绍
INAX was originally founded in Japan in 1924 as a ceramic tile and sanitary ware manufacturer. Initially working together with Frank Lloyd Wright, who used its tile in the design of the Imperial Hotel in Tokyo, INAX has grown into a global leader in the manufacture of tile and sanitary fixtures. As a pioneer of innovations, including the Japan’s first advanced toilet and self-powered automatic faucet, INAX continually strives to create luxury lavatory products that blend traditional Japanese style with modern sensibilities.
联系方式
- 公司地址：地址：span文定路258号