北京招聘

职位描述：
Role Overview:
The IT Service Delivery Manager is a highly collaborative role working closely with internal management and external clients to design, deliver and maintain high quality IT services within agreed Service Level Agreements.
A project driven role, the successful candidate will be required to manage global IT teams and deliver global projects to multiple services lines. Setting service management standards and introducing a structured framework for Global IT Operations.
The IT Service Delivery Manager will be key support to the IT Director in the delivery of a Global IT Strategy.
Duties and Responsibilities:
· Support the Global IT Director in the delivery of the Global IT Strategy.
· Work closely with Service Line Directors and Production Teams to design technology enabled tools and processes to help streamline production activities.
· Work closely with Business Development in the design of IT Services in support of client service delivery.
· Manage global projects with large scale activities that span multiple IT teams and business partners
· Lead projects by facilitating communication, coordination, planning and execution across IT teams and business partners
· Manage project meetings, schedules, milestones and delivery
· Prepare project correspondence and presentations, as needed, for status reports, executive updates, meetings, annual planning, etc.
· Change Management owner for the integration of new services, changes and acquisitions.
· Champion and driver of continuous improvement to operations and processes throughout the IT service provision and wider business where applicable, to cultivate and sustain a culture of continually ‘raising the bar’ for the performance and delivery of ICT services.
· Work with Global IT Teams to standardise high quality support services and implement Global Strategy, Policies and Procedures and Compliance.
· Full ownership of the ICT Service Support and Service Delivery methodologies, functions, processes and tools.
· Managing internal and 3rd party service review meetings to validate service performance versus defined and agreed SLAs
· Defining and implementing new services, as required, and drawing up the necessary Contract and Service Level Agreement controls to administer the delivery of these services.
· Ensure that IT Service Design and Delivery adheres to Global Security Policies and Standards.
Technical Skills:
· Strong technical background with 7+ years’ experience in IT roles i***olving infrastructure design and support including telecommunications networking, applications and web services implementation
· Thorough understanding of the Microsoft Service Stack to include on premise and Cloud Services
· Strong Project Management experience – Certification a plus (PRINCE 2, PMBOK etc)
· Demonstrable evidence of understanding of ITIL functions, processes and roles - Certification a plus.
· Management experience, managing technical and service delivery teams of 5+
· Ability to communicate technical items to a non-technical audience. Participate in the review process of existing issues and customer satisfaction metrics and recommend process or technology changes to improve service.
Behavioural Skills:
· Good problem solving, analytical and oral/written communication skills. Requires the ability to work in a fast-paced e***ironment and use judgment to prioritise tasks.
· Excellent facilitation and presentation skills. Cultural adaptability. Virtual and remote team management ability.
· Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive team level
· Able to work under pressure and meet deadlines
· Able to manage sensitive and sometimes confidential information
· Experience Preferred: 7+ years.
· Estimated Travel %: 25%. 举报 分享

About Mindwalk Studios
Mindwalk Studios is a Beijing based, digital art and animation studio formed in 2004. The company provides content production services to clients within the video games industry. The company has employees from all over the world and is managed by two Canadians. Recently, Mindwalk Studios was acquired by Keywords International, a company with over 2000 employees in over 15 countries. It has a strong market position, providing services to 21 of the top 25 most prominent games companies. Keywords is listed on AIM, the London Stock Exchange regulated market (KWS.L).
Mindwalk Studios is an elite partner for digital art and animation production for the games industry. With over a decade in business, the studio engages with the gaming industry's top-tier developers on a varied range of beloved global properties delivering on all major platforms.
A pioneer in integrated development, Mindwalk has amassed vast expertise in creating assets with our clients’ technology and workflow. The studio distinguishes itself with "high touch" services based on a lean and agile organization that allows senior management to be more directly involved in serving clients' needs. Above-the-norm intensity of communication, transparency, and personalized service are our watchwords.
In addition to providing the utmost in customer care and production quality, a key differentiator is Mindwalk’s ability to deliver assets in-game whether it be on “off the shelf” or proprietary engines. The company’s personnel have a proven ability to integrate a client’s proprietary engine or extensions into Mindwalk’s local infrastructure in an efficient, yet secure fashion.

关于曼德沃克
曼德沃克作为一家数码艺术及动画工作室，在2004年成立于北京。公司在电子游戏行业向客户提供内容制作服务。我们的员工来自世界各地，公司管理者是两位加拿大人。曼德沃克于最近由熠文，Keywords International (http://www.keywordsstudios.com)并购，这是一家在15个国家有着超过2000名员工的公司。它在市场上占有强有力的位置，向游戏产业25家中21家最有影响力的公司提供服务。Keywords是一家伦敦交易市场AIM上市公司(KWS.L)。

曼德沃克工作室是游戏产业数字艺术及动画生产者的精英合作伙伴。入行十余年来，工作室与业内众多开发商合作，制作了无数深受玩家喜爱的作品，内容风格多样，覆盖所有主流游戏平台。

作为综合开发的领跑企业，曼德沃克积累了大量专业技术知识，善于使用客户要求的技术工艺与工作流程。工作室自我定位为“高技术个性化”服务，管理风格精益敏捷，高层管理者可以更直接地满足客户要求。过度沟通，全程透明，个性化服务是我们公司的宗旨。

除了可以最大化保证客户关怀与产品质量外，曼德沃克还有一大卓越之处——无论是通用引擎还是订制引擎，我们都能够提交游戏内模型。公司人员有能力将客户专有引擎和扩展程序完美集成到曼德沃克本地基础配置中，技术过硬，高效的同时又能确保绝对的可靠安全。