MICE Account Manager 客户经理
上海捷马国际旅行社有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:酒店/旅游
职位信息
- 发布日期:2017-06-12
- 工作地点:上海-徐汇区
- 招聘人数:1人
- 工作经验:5-7年经验
- 学历要求:大专
- 语言要求:英语 熟练
- 职位月薪:0.8-1.5万/月
- 职位类别:客户关系经理/主管
职位描述
职位描述:
The Account Manager is responsible and accountable for retention, strategic development, and management of all assigned account business. They are responsible for providing excellent client and employee support and exhibiting leadership in the areas of problem resolution, customer service, technology knowledge, and process/policy adherence.
? Directly accountable for account relationship, product delivery (operations), meeting client expectations, and BCD M&E account fi***cial performance.
? Provide both strategic and tactical operational input that supports account development, retention and growth.
? Must be able to work effectively and efficiently with both internal support teams and external client teams.
? Prepare and implement short and long range goals and objectives mutually developed with client.
? Conduct regularly scheduled client meetings and at a minimum one annual account review with clients to ensure optimal communication and service needs are being met.
? Ensure on-going survey evaluations are conducted, analyze data, and implement continuous improvement processes.
? Development of annual account business plans.
? Continually evaluate, communicate, measure, and monitor client expectations and service level requirements. Accountable to adjust/modify appropriately where needed and ensure delivering against all client objectives
? Liaison between client and internal support teams. Must be an advocate for the internal support team and BCD M&E to the client at all times.
? Stay abreast of industry trends and BCD M&E products and services to be able to support client needs.
? Communicate industry trends, benchmarks, process improvements, strategic plans with customers.
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The Account Manager is responsible and accountable for retention, strategic development, and management of all assigned account business. They are responsible for providing excellent client and employee support and exhibiting leadership in the areas of problem resolution, customer service, technology knowledge, and process/policy adherence.
? Directly accountable for account relationship, product delivery (operations), meeting client expectations, and BCD M&E account fi***cial performance.
? Provide both strategic and tactical operational input that supports account development, retention and growth.
? Must be able to work effectively and efficiently with both internal support teams and external client teams.
? Prepare and implement short and long range goals and objectives mutually developed with client.
? Conduct regularly scheduled client meetings and at a minimum one annual account review with clients to ensure optimal communication and service needs are being met.
? Ensure on-going survey evaluations are conducted, analyze data, and implement continuous improvement processes.
? Development of annual account business plans.
? Continually evaluate, communicate, measure, and monitor client expectations and service level requirements. Accountable to adjust/modify appropriately where needed and ensure delivering against all client objectives
? Liaison between client and internal support teams. Must be an advocate for the internal support team and BCD M&E to the client at all times.
? Stay abreast of industry trends and BCD M&E products and services to be able to support client needs.
? Communicate industry trends, benchmarks, process improvements, strategic plans with customers.
职能类别: 客户关系经理/主管
公司介绍
BCD Travel是全球TOP3的差旅管理公司, 总部位于荷兰,目前在全球110多个国家设有分支,全年交易量超过120亿美元,员工超过12000人,主要为全球知名企业管理差旅需求,针对商务出行提供机票、酒店、签证及会议方面的解决方案与项目管理。
BCD Travel China (上海捷马国际旅行社有限公司) 是BCD Travel在中国大陆的总部坐落在上海市中心徐汇区,另外在北京、广州有二家分公司。
BCD Travel China (上海捷马国际旅行社有限公司) 是BCD Travel在中国大陆的总部坐落在上海市中心徐汇区,另外在北京、广州有二家分公司。
联系方式
- 公司地址:地址:span龙田路195号天华信息员南区