北京招聘

职位描述：
We're seeking a client success manager to handle enquiries from new leads, and manage existing client accounts. Our clients are mostly businesses making cross-border payments to China, and we like to make sure they have all the support they need to make fast, efficient payments on our platform.??While you’ll need to be adaptable at taking on a wide variety of challenges (we’re a startup!), your daily focus will be:

- Managing key client accounts, making sure they are having the best experience possible
- Handling enquiries that come to us via email and our site’s livechat system (Intercom)
- Proactively helping new users get on board and making payments
- Coordinating with our US team to develop and improve our global customer service system

The ideal candidate:

- Experience working in either cross-border e-commerce or cross-border payment industries. If you understand the problems i***olved in cross-border businesses, you’ll be able to connect better with our clients!

- Native Chinese speaker with fluent business-level English

- Personality: Hardworking, Determined, Passionate in working with Startup

-Age limit is 30 years old

-Bachelor degree is highly preferred but not required.

Wyre是一家旧金山的创业公司，通过区块链技术，我们正在取缔银行业30年陈旧的支付系统。我们年轻且国际化的创业团队目前正在筹建我们的北京办事处。

来Wyre做支付运营专员，你将会要回复潜在客户的来问并管理已有客户的业务。我们的客户是进行跨境付款的公司，需要你来确保支付的顺利完成。在初创公司做第一位中国客户经理，你每日会遇到的重要任务包括：

● 管理大客户业务，确保他们的支付体验的完善性

● 处理公司不同渠道（网站聊天室，微信邮件等）的客户来问

● 积极参与新客户立账与支付过程

● 与国外客服团队和国内运营配合工作，反馈客户的新要求以及系统优化

技能与要求：

● 在跨境支付或跨境电商等行业工作者优先

● 能用英文交流业务

● 工作负责到底，讲信用，不怕工作压力

Wyre是区块链技术的领先使用者，你加入公司会给公司和整个金融科技行业做出很大的贡献，我们期待你的加入！ 举报 分享

Jingjobs is mainly serve foreign start-ups and we provide consulting service for them.