客户总监Accoount Director
安客诚信息服务（上海）有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2017-06-12
- 工作地点：上海
- 招聘人数：若干人
- 工作经验：8-9年经验
- 学历要求：本科
- 职位月薪：3-4万/月
- 职位类别：广告客户总监/副总监 市场/营销/拓展总监
职位描述
职位描述：
JOB ROLE SUMMARY
The Account Director acts as the coordination point for all client services within Acxiom (account
management, sales, lines of business, delivery and technology services). An Account Director is focused on account retention, revenue growth and profitability as indicated by the Account Plan. They manage the satisfaction of client accounts and engage in extensive client communication to troubleshoot account complications while ensuring service level agreements are maintained. Expected to mentor and coach other account directors and associates.
DUTIES AND RESPONSIBILITIES
? Develops and maintains the Acxiom Account Plan in conjunction with the Senior/Managing Account Director. Facilitates the documentation and execution of the long term account strategy that is updated routinely resulting in growth, profitability, superior client satisfaction, improving Acxiom product penetration within assigned account(s) as well as selling into client's lines of businesses.
? Primarily responsible for maintaining/retaining current revenue levels and contracts within defined book of accounts.
? Meet and exceed revenue run rate and incremental growth targets, profitability targets and other sales related goals. Manages accounts receivables collections. Proactively monitors accounts and determines avenues for account growth and profitability acceleration including new business, up-sell and cross-sell opportunities. Assists in creating accurate forecasts for assigned account(s).
? Engages in extensive client communication, strategic planning and troubleshoots account complications to promote client satisfaction. Develops and improves director level relationships within assigned account(s). Promotes the Acxiom-Client relationship by providing consultation and expertise by aligning client business needs to products, solutions and services offered. Leads client quarterly business reviews.
? Serves as a Subject Matter Expert in assigned client account in order to positively affect business objectives. Creates value and differentiates our services and products from competitor campaigns.
? Participates in contract negotiations for new and existing business within named accounts. Engaging sales, lines of business and delivery regarding new sales, account growth and contract renewals as appropriate. Ensures account contract compliance.
? Provides on-going client relationship status changes to affected associates such as technical and delivery groups.
? Leads volume management process resulting in accurate volume forecasting and leading to increased accuracy in revenue forecasting for the month, quarter and year.
? Owns Salesforce.com forecasting (SFDC) and ensures accuracy of sales entries. Depending on size of account, may take on a lead role or support the Senior Account Director.
SUPERVISORY RESPONSIBILITIES
None
METRICS / PERFORMANCE MEASURES
? Revenue retention (renewals & backlog)
? Revenue growth ( up-sell, new )
? Accounts receivable
? Account profitability
? Client satisfaction
RECRUITING INFORMATION
Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.
QUALIFICATIONS
Required
·？Bachelor’s Degree
·？Strong knowledge of Acxiom’s products and services
·？Proven track record of meeting/exceeding goals i***olving add-on deals and maintaining install base within large, complex organizations
·？Ability to establish VP, SVP and C-Suite level relationships
·？Ability to oversee a book of business generating annual revenues of $2M to $5M or comparable complexity, based on geography, market or industry
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JOB ROLE SUMMARY
The Account Director acts as the coordination point for all client services within Acxiom (account
management, sales, lines of business, delivery and technology services). An Account Director is focused on account retention, revenue growth and profitability as indicated by the Account Plan. They manage the satisfaction of client accounts and engage in extensive client communication to troubleshoot account complications while ensuring service level agreements are maintained. Expected to mentor and coach other account directors and associates.
DUTIES AND RESPONSIBILITIES
? Develops and maintains the Acxiom Account Plan in conjunction with the Senior/Managing Account Director. Facilitates the documentation and execution of the long term account strategy that is updated routinely resulting in growth, profitability, superior client satisfaction, improving Acxiom product penetration within assigned account(s) as well as selling into client's lines of businesses.
? Primarily responsible for maintaining/retaining current revenue levels and contracts within defined book of accounts.
? Meet and exceed revenue run rate and incremental growth targets, profitability targets and other sales related goals. Manages accounts receivables collections. Proactively monitors accounts and determines avenues for account growth and profitability acceleration including new business, up-sell and cross-sell opportunities. Assists in creating accurate forecasts for assigned account(s).
? Engages in extensive client communication, strategic planning and troubleshoots account complications to promote client satisfaction. Develops and improves director level relationships within assigned account(s). Promotes the Acxiom-Client relationship by providing consultation and expertise by aligning client business needs to products, solutions and services offered. Leads client quarterly business reviews.
? Serves as a Subject Matter Expert in assigned client account in order to positively affect business objectives. Creates value and differentiates our services and products from competitor campaigns.
? Participates in contract negotiations for new and existing business within named accounts. Engaging sales, lines of business and delivery regarding new sales, account growth and contract renewals as appropriate. Ensures account contract compliance.
? Provides on-going client relationship status changes to affected associates such as technical and delivery groups.
? Leads volume management process resulting in accurate volume forecasting and leading to increased accuracy in revenue forecasting for the month, quarter and year.
? Owns Salesforce.com forecasting (SFDC) and ensures accuracy of sales entries. Depending on size of account, may take on a lead role or support the Senior Account Director.
SUPERVISORY RESPONSIBILITIES
None
METRICS / PERFORMANCE MEASURES
? Revenue retention (renewals & backlog)
? Revenue growth ( up-sell, new )
? Accounts receivable
? Account profitability
? Client satisfaction
RECRUITING INFORMATION
Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.
QUALIFICATIONS
Required
·？Bachelor’s Degree
·？Strong knowledge of Acxiom’s products and services
·？Proven track record of meeting/exceeding goals i***olving add-on deals and maintaining install base within large, complex organizations
·？Ability to establish VP, SVP and C-Suite level relationships
·？Ability to oversee a book of business generating annual revenues of $2M to $5M or comparable complexity, based on geography, market or industry
职能类别： 广告客户总监/副总监 市场/营销/拓展总监
公司介绍
公司信息
安客诚信息服务（上海）有限公司，Acxiom 是一家美资公司，是IPG旗下独立运营子公司
你喜欢学习新事物？
对数据营销、电商、CRM、云... 有兴趣和热忱？
或者你已经是一位有经验的客户经理、项目经理、创意策划、技术达人? 来加入我们吧！
Acxiom成立于2000年，我们为全世界***的公司提供数据营销咨询与服务，帮助企业品牌利用大数据和数据营销的力量提升市场竞争力。我们的工作必需符合客户的期望、经得起百万用户的考验。我们做的是严肃的工作！我们因为我们一个又一个满意的客户而自豪，我们希望你得以一起来分享这种成就与快乐。你加入的是一个负责任的公司。
加入安客诚大家庭的理由：
1. 扁平化的高效管理，开放式的沟通交流环境，多元化的办公氛围
2. 根据不同职位的各种资源和培训匹配
3. 每季度皆赋予所有员工的升职加薪渠道，多种与考评挂钩的奖金激励组合
4. 丰富多彩的员工活动，做月饼，做瑜伽，节目丰富的年会
5. 无限量供应的各种健康水果，小食，优雅舒适的用餐环境
6. 加班的免费晚餐、免费车费
7. 宽敞明亮富有现代气息的办公环境，办公小楼闹中取静风景优美，四季皆被绿树环绕，且交通便利靠近地铁
8. 说不完啊说不完……
Acxiom期待一样想要创造和实现价值的你加入！
安客诚信息服务（上海）有限公司，Acxiom 是一家美资公司，是IPG旗下独立运营子公司
你喜欢学习新事物？
对数据营销、电商、CRM、云... 有兴趣和热忱？
或者你已经是一位有经验的客户经理、项目经理、创意策划、技术达人? 来加入我们吧！
Acxiom成立于2000年，我们为全世界***的公司提供数据营销咨询与服务，帮助企业品牌利用大数据和数据营销的力量提升市场竞争力。我们的工作必需符合客户的期望、经得起百万用户的考验。我们做的是严肃的工作！我们因为我们一个又一个满意的客户而自豪，我们希望你得以一起来分享这种成就与快乐。你加入的是一个负责任的公司。
加入安客诚大家庭的理由：
1. 扁平化的高效管理，开放式的沟通交流环境，多元化的办公氛围
2. 根据不同职位的各种资源和培训匹配
3. 每季度皆赋予所有员工的升职加薪渠道，多种与考评挂钩的奖金激励组合
4. 丰富多彩的员工活动，做月饼，做瑜伽，节目丰富的年会
5. 无限量供应的各种健康水果，小食，优雅舒适的用餐环境
6. 加班的免费晚餐、免费车费
7. 宽敞明亮富有现代气息的办公环境，办公小楼闹中取静风景优美，四季皆被绿树环绕，且交通便利靠近地铁
8. 说不完啊说不完……
Acxiom期待一样想要创造和实现价值的你加入！
联系方式
- Email：angela.wang@acxiom.com
- 公司地址：地址：span淮海中路1045