北京招聘

职位描述：
We are looking for a quality focused IT Support Desk Technician who wishes to immerse him/herself into the fast-moving dynamics of a successful and rapidly growing company. You will install, setup and troubleshoot all aspects of user desktops, software and phone systems. In your role you will help empower and grow your colleagues to maximize the talent and potential in the whole team.

 

B.responsible

Providing technical support to all employees off Booking.com and ensure that all systems are working properly;
Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user;
Proactively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution;
Display knowledge of our internal organization by finding the right person that can assist in solving the issue;
Balance and prioritize multiple tasks from different sizes and business importance;
Document and contribute to the knowledge base;
Arrangement of new PC’s for starters including setup, installation and configuration of the software/hardware based on individual user needs;
Carry out user account mainte***ce for the starters, leavers and role changers;
Carry out tasks as assigned;
Engage in interaction to resolve issues together with the team.
Storage and stock/asset management
Assist in software rollouts and project/technology delivery. New software/hardware migration support
Collaborate with other Global IT teams to resolve issues and participate in projects
Liaison with key 3rd party suppliers
Support internal moves
New hire IT induction/training program
Assist in IT Infrastructure troubleshooting/outage resolution
AV/VC mainte***ce
Manage local communications and expectations
Document site specific, IT related conditions/situations
Travel to nearby sites on high priority incidents/problems
Build & deploy hardware to end user community as part of the provisioning process.
Ensure that Provisioning requests are managed and deployed timely and efficiently
Event support and assistance
Provides support when offices are built and/or relocated
 

 

 

B.skilled

Experience providing 1st line IT technical support, advanced troubleshooting experience is advantageous;
Troubleshooting experience and installation knowledge of Microsoft and Apple products and applications;
Experience with email client configuration;
Experience with mobile devices….phones, tablets;
Knowledge of Microsoft Office suite;
Medium level experience of Active Directory and Windows Server usage, AD Domain’s, DNS service, DHCP service;
Medium-advanced level Knowledge of TCP-IP, Remote desktop software, LAN, WAN, Internet explorer and/or Mozilla browser;
Proven network connection related troubleshooting skills;
Knowledge of PC and Laptop’s hardware;
Medium level knowledge of standalone and network printers;
Experience with any ticketing system;
Outstanding communication skills (written and verbal);Team player and ability to work independently with limited supervision;
Business Awareness which enables you to prioritize and make decisions in favor of the business;
Experience with Google Suite is a plus. 举报 分享

Booking.com B.V.是全球最大的网上住宿预订平台，隶属于Priceline Group集团（纳斯达克上市公司：PCLN）。Booking.com的日均客房预订间数超过1,500,000。Booking.com网站以及APP吸引了来自世界各地的休闲旅游和商务差旅用户。Booking.com B.V. 公司成立于1996年，向用户提供各种类型住宿及最优惠的价格，其中既有小型的家庭经营住宿加早餐旅馆，也有五星级豪华酒店。由Booking.com运营的姐妹网站Villas.com已于近期上线，致力于为客人提供自助式住宿的选择。Booking.com秉承国际化理念，支持43种语言，已有1,400,000多家住宿登记注册，遍布全球220多个国家及地区。Booking.com B.V.公司总部位于荷兰阿姆斯特丹，在全球70个国家设有204家分公司。
Booking.com is the world leader in booking hotel and other accommodations online. It guarantees the best prices for any type of property – from small independents to five-star luxury. The Booking.com website is available in 43 languages, offers over 1,400,000 hotels and accommodations including more than 490,000 vacation rental properties and covers over 118,000 destinations in 221 countries and territories worldwide. It features over 100M reviews written by guests after their stay, and attracts online visitors from both leisure and business markets around the globe. With over 20 years of experience and a team of over 15,000 dedicated employees in 204 offices worldwide, Booking.com operates its own in-house customer service team, which is available 24/7 to assist guests in their native languages and ensure an exceptional customer experience.