北京招聘

职位描述：
Responsibilities:
? Work closely with IT workplace manager in APAC for delivery of IT services.
? Accountable for daily operations of workplace and service desk services
Ensure service availability, performance, usability, affordability and security
Escalations handling and issue resolution
Upgrades, enhancements, and replacements
Provide service desk support
? Service Desk Services include:
            Call Support
Accept call in reaction time align with SLA.
Support end user in APAC by telephone.
Ticket Support
Collecting all necessary information in the call and create tickets in the system for call-in customer.
Filtering tickets and solve the issues in ticketing tool as 1st level.
Escalate to the responsible queue organization if it’s not in the working scope.
Observe and track the ticket progress after escalate.
1st Level Support
Manage application user accounts
        Create / Disable / Delete / Unlock account
        Password reset
Manage user permissions.
        File / Printer / Wireless / etc…
PC Help Desk support.
Software Installation / Salesforce chatter / Citrix sharefile / VPN / MS Office / Printer / Anti-virus / patching / etc…
Mobile phone support.
        Support IPhone IOS clients for company apps.
New support point documented and trained by 2nd level support.
Report
Generate weekly / monthly hotline report for summarize the efficiency and quality.
Collecting and sharing information for knowledge base and provide the evidence for improve efficiency and process.

Requirements:
? Around 1+ year experience working in IT teams with an operations environment
? Good communication skills in the English and Chinese language
? Customer-oriented minded
? Work strictly in accordance with rules and procedures
? Good team spirit and working enthusiasm, eager to learn new technology
? Education in IT or relevant major
? Proven teaming skills working together with individuals from other cultures
? Self-motivated even in high pressure situations
? Ability to interact with users and customers at all level
? Good understanding of service desk technology
? Ability to performing hands-on administrative tasks if/when needed
? ITIL certifications preferred 举报 分享

KUKA Managemnent (Shanghai) Co., Ltd.is the service center in China of KUKA group.It is belongs to KUKA global headquarters.

KUKA is one of the world's leading providers of flexible production systems, robots, tools and dies, components for automated manufacturing. Their customers include virtually all the automotive manufacturers, as well as leading suppliers of vehicle components and general market industries in Asia, Europe, North America, Mexico and South America.

KUKA Germany has been active in the Chinese market for over 20 years.

库卡公司为每一位被录用的员工提供良好的职业发展机会，除依照中国法律规定缴纳各种社会保险和住房公积金，另外还提供带薪年假、各类高额附加商业保险、年度旅游等等公司全面的福利计划，优秀员工还将得到赴德国培训的机会。

望有意应聘者将中英文简历发送至：apac-hub-hr-recruiting@kuka.com

本公司位于松江区小昆山镇，目前班车开通徐家汇、莘庄、银都路地铁站、颛桥地铁站、莲花路地铁站、汶水路地铁站、西藏南路地铁站、高科西路地铁站及龙阳地铁站。