Qipso China Customer Service
金雅拓（Euronext NL 0000400653 GTO）
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：通信/电信运营、增值服务 计算机软件
职位信息
- 发布日期：2012-11-02
- 工作地点：北京
- 招聘人数：若干
- 工作经验：三年以上
- 学历要求：本科
- 职位类别：客服专员/助理(非技术)
职位描述
Core mission:
End-2-end order management
main responsibility:
?Order management : handling all China Secure Transaction and IAM orders
Artwork and sample card process
RMA order process
Card body printing
Prepare and release E-Checklist
Create Interco PO to other factories
Discuss and confirm order schedule with planner and sales
Handling problems or issue from Customer/Sales/Planner/TC/MKT during order process
Issue invoice to customers
?Input data :
Valid MFG-Pro system data against e-checklist
Create record on I-care system when receive complain or quality issue
Maintain and update customer delivery info in CR system
?Reports :
Weekly reports on each Wednesday
?Communicate with sales :
Review with sales order status and loading
Monitor and push orders when sales can't get orders base on their forecast
?People interaction :
Teamwork;
Communicate ideas & experiences with peers, strong order flow and plan management.
?Key Performance Factors
Core competencies
- Liability
- Preciseness
- Logicality
Behavioral factors
- Peaceable character
- Energetic
- Able to work under big pressure
- Team cooperate
Qualifications:
Be familiar with Windows Office, especially excel.
Knowledge on order operation is preferred.
Good communication skills with fluency in written and oral English.
Team work spirit and sense of responsibility
Willing to take initiative and able to work under pressure
End-2-end order management
main responsibility:
?Order management : handling all China Secure Transaction and IAM orders
Artwork and sample card process
RMA order process
Card body printing
Prepare and release E-Checklist
Create Interco PO to other factories
Discuss and confirm order schedule with planner and sales
Handling problems or issue from Customer/Sales/Planner/TC/MKT during order process
Issue invoice to customers
?Input data :
Valid MFG-Pro system data against e-checklist
Create record on I-care system when receive complain or quality issue
Maintain and update customer delivery info in CR system
?Reports :
Weekly reports on each Wednesday
?Communicate with sales :
Review with sales order status and loading
Monitor and push orders when sales can't get orders base on their forecast
?People interaction :
Teamwork;
Communicate ideas & experiences with peers, strong order flow and plan management.
?Key Performance Factors
Core competencies
- Liability
- Preciseness
- Logicality
Behavioral factors
- Peaceable character
- Energetic
- Able to work under big pressure
- Team cooperate
Qualifications:
Be familiar with Windows Office, especially excel.
Knowledge on order operation is preferred.
Good communication skills with fluency in written and oral English.
Team work spirit and sense of responsibility
Willing to take initiative and able to work under pressure
公司介绍
About Gemalto
With pro forma 2005 annual revenues of ?1,7 billion ($2.2 billion), operations in 120 countries and 11,000 employees including 1,500 R&D engineers. The company's solutions make personal digital interactions secure and easy in a world where everything of value -from money to entertainment to identities- is increasingly represented as bits and bytes communicated over networks.
Gemalto thrives on creating and deploying secure platforms, portable and secure forms of software in highly personal objects like smart cards, SIMs, e-passports, readers and tokens. More than a billion people worldwide use the company's products and services for telecommunications, banking, e-government, identity management, multimedia content, digital rights management, IT security and other applications. Gemalto was formed in June 2006 by the combination of Axalto and Gemplus International S.A. For more information please visit www.gemalto.com.
With gemalto, you secure a career where you're free to soar.
As a creative and dynamic organization which is instilling a new culture, we are looking for confident and articulate candidates who are not afraid of challenging existing thinking.
Come join us and enjoy the freedom to innovate, as well as opportunities to take your career further.
关于金雅拓（Gemalto）
公司2005年的形式营业收入为17亿欧元（22亿美元），业务遍及120个国家，全球员工数量1.1万人，其中包括1，500名研发工程师。在当今世界，包括货币支付、娱乐节目交流到身份认证等等一切有价事物正越来越多地以信息代码的方式通过网络进行传递，金雅拓的解决方案令这些个人数字交互变得更加安全和轻松。
金雅拓的成功来自于为高度个人化的产品创建和配置安全平台及便携和安全的软件，比如智能卡、SIM卡、电子护照、读卡器和电子代币等。全球有超过10亿人在电信、银行、电子政务、身份管理、多媒体内容、数字版权管理、IT安全和其它领域中使用金雅拓提供的产品和服务。金雅拓成立于2006年6月，由雅斯拓（Axalto）和金普斯（Gemplus）两家公司合并组建。若需了解更多信息，敬
With pro forma 2005 annual revenues of ?1,7 billion ($2.2 billion), operations in 120 countries and 11,000 employees including 1,500 R&D engineers. The company's solutions make personal digital interactions secure and easy in a world where everything of value -from money to entertainment to identities- is increasingly represented as bits and bytes communicated over networks.
Gemalto thrives on creating and deploying secure platforms, portable and secure forms of software in highly personal objects like smart cards, SIMs, e-passports, readers and tokens. More than a billion people worldwide use the company's products and services for telecommunications, banking, e-government, identity management, multimedia content, digital rights management, IT security and other applications. Gemalto was formed in June 2006 by the combination of Axalto and Gemplus International S.A. For more information please visit www.gemalto.com.
With gemalto, you secure a career where you're free to soar.
As a creative and dynamic organization which is instilling a new culture, we are looking for confident and articulate candidates who are not afraid of challenging existing thinking.
Come join us and enjoy the freedom to innovate, as well as opportunities to take your career further.
关于金雅拓（Gemalto）
公司2005年的形式营业收入为17亿欧元（22亿美元），业务遍及120个国家，全球员工数量1.1万人，其中包括1，500名研发工程师。在当今世界，包括货币支付、娱乐节目交流到身份认证等等一切有价事物正越来越多地以信息代码的方式通过网络进行传递，金雅拓的解决方案令这些个人数字交互变得更加安全和轻松。
金雅拓的成功来自于为高度个人化的产品创建和配置安全平台及便携和安全的软件，比如智能卡、SIM卡、电子护照、读卡器和电子代币等。全球有超过10亿人在电信、银行、电子政务、身份管理、多媒体内容、数字版权管理、IT安全和其它领域中使用金雅拓提供的产品和服务。金雅拓成立于2006年6月，由雅斯拓（Axalto）和金普斯（Gemplus）两家公司合并组建。若需了解更多信息，敬