北京招聘

Job description:

• Manage day to day operations and ensure all SLAs are met
• Team Management
• Discuss performance with team members and provide timely feedback
• Process Improvement Initiatives
• Identify training and development needs for individuals and the team
• Work as SME for the process
• Processing complex transactions
• Help team in clarifying their queries while processing & in understanding new process updates.
• Manage client communication and build relationships with counterparts from client organization.
• Performance management and appraisal of team member's performance on a regular and ongoing basis and documentation of the same
• Responsible for resolving client escalations
• Ensure the team is meeting and exceeding client SLAs as per SOW
• Client interaction; understand and deliver as per client expectations; initiate process improvements accordingly
• Help the Project Manager in running and growing the project - understand impact to revenue based on quality delivery
• Understand the project objectives and drive the team towards achievement
• Oversee E-SAT of respective team members.

Desirable Attributes:

• Candidates having 4 to 6 years of experience in Back office operations
• Prior Domain Knowledge preferred (Insurance)
• Excellent written and verbal communication skills Japanese & English.
• Good people management skills
• Independent decision making capability
• Ability to analyze resolutions provided by team members and provide feedback to them including QA's and processors
• Good knowledge of MS Outlook and MS Office application
• Should be self motivated and able to motivate the team
• Cultural Sensitization
• Experience in client-interfacing role

Minimum Requirements

• Must be a Graduate
• Good in verbal & written Japanese
• Analytical Skills
• Knowledge of Computers/ MS Office/ MS Excel
• Basic Presentation skills

iGATE-Patni为全球著名的IT软件服务公司，以其超过30多年在全球软件服务领域的实践以及其独特的iTOP(集成技术与流程平台)成为世界顶尖的IT服务公司。iGATE-Patni在全球拥有近三万名员工，为超过360家财富500强或1000强世界性企业服务，为近年在金融危机中少数保持高速增长的跨国软件公司之一。iGATE-Patni服务的企业涵盖了金融，保险，医疗，生命科学，制造业，零售，物流，能源，通信，公共服务等多个领域，提供从软件应用开发，架构设计，质量检验，项目管理，技术咨询，业务流程外包等各个方面的服务。

公司的人性化管理及其优越的整体工作环境也是其在世界各个交付中心取得成功的原因之一，其中在印度的软件交付中心已经连续第五年入选最佳20家IT雇主前三名之列，2011年在一系列的机构重组及业务拓展之后继续保持第三名的优异排名。充分的业务培训，个人成长空间，待遇的完善，工作环境的优越是iGATE-Patni在全球众多软件交付中心的共同特色。

位于苏州科技城苏高新软件园的iGATE-Patni中国交付中心成立于2010年。作为公司在全球战略上重点发展的项目，iGATE-Patni中国交付中心将在服务于现有国外客户的基础上，进一步以其特有的项目管理架构，质量控制及流程管理经验，服务于中国的广大用户。