北京招聘

职位描述：
About us: MSX International is the leading global provider of outsourced business solutions for the automotive industry. We have the hands-on experience of automotive best practices, the state-of-the-art technology and the in-depth information to boost company efficiency and profitability.
关于我们：MSXI公司总部位于美国， 是汽车工业领域全球领先的外包服务解决方案提供商，我们为全球多达350家客户提供服务。客户包括： 汽车/卡车制造商（OEMs）、经销商、供应商和配套服务供应商。目前，我们在中国的客户有宝马（BMW)、梅赛德斯奔驰(BENZ)、捷豹路虎(JLR)、沃尔沃(VOLVO)、福特（FORD)、通用(GM）等，我们将继续致力于中国市场的开发和投入，并为我们的客户提供更加优质和完善的技术咨询服务。

这个岗位主要是通过电话或网络等在线交流工具以及现场支持，代表汽车主机厂解决经销商售后人员遇到的车辆维修和故障诊断问题。

Asia Pacific Technical Help Desk Engineer （为某豪华车品牌招聘）
职位：
To provide technical information and recommendations, primarily by telephone / Technical Request to the Asia Pacific dealer network for Customer vehicles.

Responsibilities：
- Provide Contacts with prompt technical assistance, and, complete and accurate resolution information where this exists.
- Record electronic details of all calls to improve the design, development and manufacturing process.
- Provide complete and accurate concern resolution information.
- Contribute to Right-First Time fixes, increasing Customer Satisfaction, and reduced Repeat Repairs / Visits.
- Timely escalation of cases (in accordance with client requirements)
 
Resolve enquiries from dealers and Importers (and Client personnel) via a Communications system, primarily telephone / technical request (TR) methodology.
 
Record data as required into a computer system.
 
Request Field Engineer visits when determined by the manager / AP representative.
 
Availability for market Field duty including overnight stays as requested.
 
Participate in training / product information exchange with appropriate data sources including overnight stays as required.
 
Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, etc) as determined by the Project Management.
 
Write and circulate data to other Helpline Engineers / Field Engineers / Management / Customer / Customer Dealer staff when necessary.
 
Liaise with dealer personnel at all levels.
 
Liaise with Group Leader / Case Investigator / Hotline / FRED Engineers on Vehicle Case Histories, trends and analysis.
 
Liaise with Client Engineers / Staff on all issues associated directly with Hotline obtaining clarification from the Group Leader / Project Management if required.
 
Complete and provide information for Company documentation as necessary [Travel Expense Reports, Timesheets etc.].
 
Participate in " hands on " technical vehicle evaluation
 
Accept the aspiration of level 4 qualified pending opportunity
Note:
§ Dealers are required to carry out all appropriate diagnosis, including use of diagnostic tools, literature, on-line data sources, colleagues in the Dealership, before contacting the Dealer Technical Support HelpDesk.
§ The DTS Engineer may also only recommend in some circumstances an alternative repair where it is believed the repair proposed by the Dealer is an ‘over-repair’ (Refer to Pre-Approval where appropriate).

Requirements：
Experience of carrying out vehicle repairs within a franchised dealership, preferably at a master technician level or equivalent.
 
Recent Brand experience desirable.
 
Thorough knowledge of all aspects of modern vehicle systems and repair processes, particularly up-to-date electronics, including: -
 
- An ability to describe and understand complex technical issues clearly
- Strong diagnostic and analytical skills
 
The ability to work logically and constructively with the determination to see concerns through to a conclusion within a team environment is necessary. Logical thought processes; also acquisitive and capable of non-leading questioning to
Confidently resolve technical concerns, use of telephones and computers.
 
Verbal and written communications in English is essential!
 
A willingness to train with a goal of becoming competent with new product launches across dual brands.
 
A willingness to adapt with change and be flexible is essential.
 
Above average inter-personal (people-handling) and people communications skills are also necessary. Must be able to effectively demonstrate team player characteristics, building both internal relationships within LTS and exhibiting excellent Client interaction capabilities.
 
Smart and professional appearance
 
Fluent English written and spoken language is essential for this role.
要求：
l 拥有汽车行业或售后、汽车或机械专业专科以上学历；
2 相关汽车行业8年以上经验，熟悉售后技术模块，发动机、电气、机修、变速箱模块；
3 2-3年相关技术支持经验；
4 具有良好的演示、沟通、协调技能；
5 工作稳定、有责任心，可独立负责工作；
6 具有良好的Office, PowerPoint技能，普通话标准，英文流利；

工作地点：上海浦东金海路1000号

工作地址
上海市浦东新区金海路1000号 举报 分享

About us: MSX International is the leading global provider of outsourced business solutions for the automotive industry. We have the hands-on experience of automotive best practices, the state-of-the-art technology and the in-depth information to boost company efficiency and profitability. 关于我们：MSXI公司总部位于美国, 是汽车工业领域全球领先的外包服务解决方案提供商，我们为全球多达350家客户提供服务。客户包括： 汽车/卡车制造商（OEMs）、经销商、供应商和配套服务供应商。目前，我们在中国的客户有宝马（BMW)、梅赛德斯奔驰(BENZ)、捷豹路虎(JLR)、沃尔沃(VOLVO)、福特（FORD)、通用(GM）等，我们将继续致力于中国市场的开发和投入，并为我们的客户提供更加优质和完善的技术咨询服务。