北京招聘

职位描述：
Detector Repair
? Manage detector repair process for all EDS and EBSD manufactured products (including Horiba Branded products) ensuring all aspects are fully documented.
? Manage detector repair spare parts ensuring that appropriate stock levels are held to achieve targeted repair time
? Troubleshoot all detector failures and compile failure analysis statistics; reporting as required to line manager and specified recipients (NA Quality Team).
? Ensure detector repairs are conducted within a specified budget.
? Manage inventory stock of interfaces and detectors ensuring that all service support inventory is maintained and tested to ensure readiness for deployment.
Reporting
? Ensure that all resources allocated e.g. tools, test equipment etc are maintained in good working condition
? Prepare and submit detector repair quality reports as required
? Management of all loan detectors and spare and maintain tracking report on a weekly basis.

Installation and Maintenance
? Install and ensure the correct operation of assigned systems.
? Provide customers with basic on-site training on operation of installed systems and ensure that the customer is aware of the correct methods to obtain specified system function, basic analytical results and system care.
? Trouble shoot and repair all assigned systems to the appropriate level, ensuring that the system is returned to full operation in accordance with its performance specification and within a cost effective time frame for Oxford Instruments and for the customer.
? Perform instrument verification in accordance with departmental policies and procedures.
? Assist in the promotion and sales of Oxford Instruments maintenance contracts and service products.
? Ensure that all resources allocated e.g. tools, test equipment are maintained in good condition.

Customer Contact
? Communicate with customers in a timely manner concerning the status of installation, repair and solutions to their application issues.
? To organize and present OI seminars, user-groups and workshops when required as determined by CS and Sales. To attend third-party seminars, user-groups and workshops when required.
? Promote a positive image of Oxford Instruments and CS in all communications with customers, microscope manufacturers and OEMs, whether in person, by telephone or in writing.
? Ensure that all visits are properly prepared and that the correct tools and parts are available to repair systems on the first visit wherever possible. This preparation should include liaison with microscope suppliers and OEMs where required to ensure that the equipment is on-site, all necessary services are available and the equipment can be worked upon.
? Advice customers on the availability of Oxford Instruments instrumentation related options, upgrades support contracts, and other service products. Ensure that the customer is kept up to date with latest product information.

Field Reporting
? Initiate field service reports for each customer visit / repair in order to document instrument and / or customer problems and the resolution of these problems. Provide data for installations, warranty and customer / instrument history.
? Submit reports and information on recurring or potential problems.
? Feedback information, suggestions, recommendations and / or modifications to instrumentation, policies and manuals.

Sales Assist
? Assist with the packing and shipment of demo systems.

General
? Develop and maintain high standard of repair knowledge of the assigned products whilst undertaking appropriate training where necessary.
? Compile and submit detector repair quality / repair operation reports on a monthly basis.
? Perform work safely at all times, maintaining an up to date knowledge of health & safety requirements and operating in accordance with health and safety legislation and OI policies.
? Undertake any other tasks or responsibilities in line with the scope and level of responsibility of the post which might reasonably be required.

Main working relationships:
? Reports to the Customer Support Manager.
? Liaise with UK spares logistic personnel to ensure availability of parts to cover both routine and emergency situations.
? Liaise with UK detector repair team to ensure detector repair quality and operation efficiency.
? Liaise with UK quality team to report quality issues.
In addition to the above described duties, the post holder may be requested to perform other related duties.

Person Specification – Essential requirements unless stated
? Relevant science degree essential, additional business qualification desirable.
? At least 2 years working experience in factory assembly.
? Must have experience of dealing with customers in the field working with analytical instruments in a NanoTech environment in one or more of the following, test / repair / field service/applications
? Language skills: English (spoken and written).
? PC knowledge, both hardware & software.
? Self motivated and can work effectively with little supervision.
? Good problem solving ability under pressure.
? Adaptable, able to flex to needs of customers, team and the business
? Ability to travel at short notice. 举报 分享

    牛津仪器公司1959年创建于英国牛津，是英国伦敦证交所的上市公司，生产分析仪器、半导体设备、超导磁体、超低温设备等高技术产品。在五十多年的高速发展过程中，牛津仪器公司凭借自身的科研优势，以超前的技术、出色的管理和独树一帜的产品和服务为全球的科技发展作出了巨大的贡献。牛津仪器现已成为世界著名的科学仪器领域的跨国集团公司，拥有分布于英国、美国、芬兰、德国和中国的十几个工厂、数十个分公司和办事处分，业务遍及全球一百多个国家和地区。

    牛津仪器公司始终关注和支持着中国的发展，其产品于40年前就进入了中国市场，与中国的科研、教育和工业界的合作卓有成效。牛津仪器在北京、上海、广州和成都设有分公司或办事处，在上海有生产、研发和全国售后服务中心 ，为广大中国用户提供及时、有效的服务。

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