北京 [切换城市] 北京招聘

Customer Service Specialist

优信邦泰(上海)化学品贸易有限公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:石油/化工/矿产/地质

职位信息

  • 发布日期:2017-08-02
  • 工作地点:上海
  • 招聘人数:1人
  • 工作经验:2年经验
  • 学历要求:本科
  • 语言要求:英语 熟练
  • 职位月薪:8-10万/年
  • 职位类别:客服专员/助理  

职位描述

职位描述:
1. Prepare contract with customers, keep high degree of customer focus in daily operation to ensure timely order maintenance and goods delivery. Arrange the in-land delivery to the customers.
2. Follow up AR with financial team. Monthly review of delivery cost with logistic staff.
3. Provide and follow up accuracy of commercial documents (contract, package list, invoice, MSDS, CoA, etc.). Manage the document filing and support audit activity.
4. Effectively handle customer inquiry and complaints, and give feedback in a timely manner.
5. Strictly adhere to international trade compliance rules and follow designed business processes. Contribute and drive for continuous process improvement.

KEY REQUIREMENTS
1. Education: Bachelor’s degree in International Trading or relative majors
2. Experiences: At least 2 years customer service experience in chemical manufacturing/distribution/trading company.
3. Know-how/skills:
- Understand order fulfillment process
- Good knowledge on shipping logistics, commercial document, international trade practice and customs policy, etc.
- Good interpersonal and communication skills
- Effective communication in oral & written English

职能类别: 客服专员/助理

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公司介绍

Brenntag, the global market leader in chemical distribution, covers all major markets with its extensive product and service portfolio. Headquartered in Mülheim an der Ruhr, Germany, the company operates a global network with more than 550 locations in 74 countries. In 2016, the company, which has a global workforce of around 15,000 employees, generated sales of EUR 10.5 billion (USD 11.6 billion). Brenntag connects chemical manufacturers and chemical users. The company supports its customers and suppliers with tailor-made distribution solutions for industrial and specialty chemicals. With over 10,000 products and a world-class supplier base, Brenntag offers one-stop-shop solutions to around 185,000 customers. This includes specific application technology, an extensive technical support and value-added services such as just-in-time delivery, product mixing, formulation, repackaging, inventory management and drum return handling. Long-standing experience and local excellence in the individual countries characterize the global market leader for chemical distribution.


Brenntag 是全球化学品分销行业的领军企业,以其广泛的产品线和服务组合跨越所有主要的行业领域。总部位于德国的米尔海姆,全球网络覆盖74个国家550多个工作地点。集团2016年拥有约15, 000名员工,实现全球销售额105亿欧元(116亿美元)。Brenntag连接化学品制造商和终端用户,以定制分销解决方案支持其工业和特种化学品的客户和供应商。拥有10, 000多种化学品及世界级的供应商群体,Brenntag为全球约185, 000名客户提供一站式解决方案;这包括特定应用技术、广泛的技术支持及增值服务,例如及时交货、产品混兑、配方定制、分包装、库存管理和空桶回收处理等。长期经验结合每个国家的本地优势成就了Brenntag在化学品分销行业的市场领导地位。

联系方式

  • 公司地址:上班地址:闸北区裕通路100号宝矿洲际商务中心45楼