北京招聘

职位描述：
This position will be responsible for driving and implementing key commercial infrastructural & best-in-class strategies and operational initiatives aimed at enhancing the effectiveness & success of the local organization.

To be successful in the role, the incumbent is likely to enjoy a dynamic, fast paced mid-size international business environment and to fully embrace Align’s culture of: “Entrepreneurship, authentic and hands-on leadership, flawless execution and a strong passion for winning”. This position requires a combination of focus and flexibility, as well as a willingness to play an active role to create cross group collaboration and synergies with internal and external stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales operations
- Be involved in establish, implement and optimize sales/service strategy, develop and set up the policies can procedure for the department accordingly
- Client system management: clients’ allocation system, order entry, open account etc.
- Partner with Sales & Marketing to ensure appropriate sales programs and necessary collateral are developed in a timely fashion. Own and manage the implementation of key marketing & sales programs, launches, and commercialization strategies along with marketing & commercial leaders.
- In the event of distribution or outside partnership agreements, work with FP & A to provide timely analysis and reporting requirements.
- Work with Asia Pacific sales operations to drive the development of necessary IT requirements to support China Sales team, and work cross-functionally with the IT department to ensure the requirements are met.
- Administer commercial documents. This includes bidding documents, sales agreement and promotion contract reviews.

Customer Support
- Understand/define/refine customer segments and develop strategies, based on insight into customer behaviours.
- Establishes and directs customer service process and policies to ensure the appropriate treatment of clients’ inquires and complaints.
- Translate high level experience design into specific treatments which customers will receive for each type of interaction, across channels and throughout their relationships.
- Execute customer experience (CE) assessments and gap analysis (Voice of Customer (VOC), Best Practices)
- Analyse VOC and behavioural information to understand why customers are satisfied/dissatisfied, along with their attitudes, motivations etc. to develop deep insights into customer needs and behaviours
- Develop appropriate operational metrics and dashboards, including NPS to oversee company’s performance, process improvement and provide guidance and direction from an analytical point of view for the customer facing teams.
- Ensure the CRM and other platforms or applications are integrated, robust, and cost effective in order to deliver value to the sales team in a scalable, flexible fashion.
- Own CRM Tools, including data stewardship and ticket resolution with global team.

Logistics
- Oversee effective functioning of all distribution, transportation, customer service, business service activities including facilities.
- Responsible for developing and overseeing the implementation of the customer service, distribution, transportation and delivery strategy for China in achieving desired net promoter score (NPS).
- Develop strategies, business models, and plans designed to optimize customer satisfaction and financial results.
- Facilitate import of the Invisalign product to the Chinese market and export of clinical records by Chinese customers to company in US/Mexico.
- Liaise with logistic partner(s), if any, and resolve any import/shipping / fulfillment related issue
- Oversee delivery of materials and take emergency measures in case of problems with courier and doctor’s material needs.
- Assist in supplies order and process purchase requisition for inventory stocking

Project Management
- Lead and Manage ad hoc projects to optimise the performance of the Sales operations team

QUALIFICATIONS, SKILLS AND EXPEREINCE
- Bachelor’s degree required, MBA preferred
- A minimum of 8 years relevant work experience in technology/medical device company
- A minimum of 5 year people management and project management experience, familiar with process excellence and lead projects across different functions.
- Ability to deal with complex problems and present recommendations in a clear, concise format
- Business level English, and Mandarin
- High energy and passion
- High integrity 举报 分享

爱齐公司是一家跨国公司，成立于1997年2月，于2001年在美国纳斯达克上市。其使命是成为创新牙齿矫正设备的主要供应商，我们的产品有隐形无托槽矫治器和口内扫描仪等。 爱齐科技设计和制造世界上先进的隐形矫治器系统 — 隐适美系统，提供 iTero 口内扫描仪和相关服务，以及 CAD/CAM 软件。爱齐科技旗下品牌隐适美拥有超过八百万用户，并通过iTero 口内扫描仪和 exocad 的CAD/CAM 软件推动数字化口腔医疗的发展，打造数字化正畸和修复流程，实现口腔治疗的现代化转型，致力于帮助口腔专业人员提高诊疗效率，优化患者的治疗效果。
爱齐公司强调创新、以结果为导向、以客户与团队合作为中心、自我领导的能力与精神，为员工提供多元化的发展空间，并为员工创造学习、友好、合作、健康的工作环境。我们竭诚邀请充满工作激情，具有挑战精神的精英加入到我公司，共同创造你与公司的成功！