北京招聘

Technical Analyst 2-Support (Vertical : DISK)-Japanese speaking
As a member of the Oracle Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse ! customer situations and escalated issues.
As an Associate Support Engineer, you will be the initial technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain a high level of customer satisfaction while meeting guidelines. These support requests will come in various forms not limited to live p! hone calls and electronic means.
Due to the nature of this role and the exposure to Oracle's customer base you must possess excellent written and verbal communication skills combined with exceptional customer service.
Experience in a 24x7 technical support environment supporting an average of 15-20 calls per day is highly desired. Candidate must be flexible to all shifts.
Candidate Requirements:
· Fluent written and spoken English required with secondary languages a plus (Korean, Spanish, French etc)
· Effective time management skills
· Knowledge, Understanding & Experience working within Service Level Agreements (SLA)
· Escalate calls to the appropriate level, in a timely manner
· Escalations include accurate and complete information
· Effective work prioritization skills to ensure highest level of customer service and timely response
· Effective team player
· Knowledge of Oracle Storage HW products is desired
· Other duties as assigned

Qualification Requirements:
One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
Experience with one or more of the following is a plus:
Storage/Disk products
Networking technologies
SAN switches: Brocade, McData, Qlogic, Cisco
Operating systems: Solaris,Windows, Linux,etc
Heterogeneous platforms and networking skills
Unless stated otherwise, all Oracle China's openings require excellent Mandarin and English language skills.

Oracle (NYSE: ORCL) was established in 1977 and is headquartered in Redwood Shores, California, USA. Oracle, a global provider of enterprise cloud computing, is empowering businesses of all sizes on their journey of digital transformation. The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database.
Oracle entered China in the 1980s with its first office in Beijing. Today, Oracle has a presence in almost every province, autonomous region and municipality with 22 branch offices, five research and development centers, an extensive Oracle Partner Network as well as various community projects. In China, Oracle has more than 25,000 customers, 1,500 partners, and over 5,000 employees. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com or www.oracle.com/cn
甲骨文公司(NYSE：ORCL)创立于1977年，总部位于美国加利福尼亚州红木城。甲骨文是一家全球性的企业云服务提供商，致力于赋能各种规模的企业的数字化转型之旅。Oracle云在销售、服务、市场营销、人力资源、财务、供应链和制造领域提供全面的集成应用，及基于Oracle自治数据库打造的具有高度自治能力和安全性的第二代基础设施。
二十世纪八十年代，甲骨文进入中国市场，在北京设立了首家中国办事处。而今，甲骨文的业务已几近覆盖中国所有的省、自治区与直辖市——我们在中国建立了22个分支机构、5个研发中心、规模庞大且弥足珍贵的合作伙伴网络，开展了多种多样的社区计划。在中国，甲骨文拥有超过2.5万家客户、1500家合作伙伴和超过5000名员工。如需了解更多关于甲骨文公司的信息，请访问：www.oracle.com或www.oracle.com/cn