IT应用支持工程师-美国
雅高达旅游咨询（北京）有限公司
- 公司规模：1000-5000人
- 公司性质：外资（欧美）
- 公司行业：互联网/电子商务
职位信息
- 发布日期：2017-07-21
- 工作地点：国外
- 招聘人数：1人
- 学历要求：大专
- 语言要求：韩语/朝鲜语 精通 英语 熟练
- 职位月薪：1-1.5万/月
- 职位类别：技术支持/维护工程师
职位描述
职位描述：
此IT应用支持工程师的职位会和美国分公司签订正式劳动合同，是常驻美国的职位，非外派职位。工作地点为普罗维登斯，罗德岛，美国。
职位的主要工作内容是负责Agoda美国客服中心的应用系统运维，主要包含语音系统的实施、部署、升级。也需要为客服中心的业务系统及应用提供技术支持。
Agoda会协助非美国籍员工办理工作签证，并提供优厚的社会保险及福利待遇。
公司简介：
Agoda (www.agoda.com) 是全球增长最快速的在线订房平台之一。Agoda在全球有3000多名员工，总部设在新加坡。在全球各地都设有分公司及办事处。
职位细节如下：
Responsibilities:
1. Providing technical support to agents, either in person or remotely
2. Monitoring core routing systems, propose improvements (within or without existing platform) interface with vendors & internal partners for system support and functional development.
3. Managing business continuity plans for the Contact Centre team (planning, provisioning and testing)Managing operational questions and issues with key vendors/internal partners (equipment break/fix, voice quality problems, interaction flows routing, etc).
4. Development and support of internal and external tools.
Qualifications:
1. One or more years of experience with Contact Centre / work optimization platforms (Avaya knowledge is preferred ).
2. Practical IT troubleshooting and optimization experience (windows and/or linux systems).
3. A few years of experience supporting typical office applications (Sharepoint, desktop suites, small websites, etc. etc.).
4. Exposure to data-centric environments (reporting skills, data aggregation & analysis, using data to identify problems and propose solutions/workarounds).
5. Customer service mindset.
6. Ability to work well with others.
7. Excellent verbal and written communication skills in English.
8. Project management.
9. Positive & open attitude, desire to succeed and grow in the role.
举报
分享
此IT应用支持工程师的职位会和美国分公司签订正式劳动合同，是常驻美国的职位，非外派职位。工作地点为普罗维登斯，罗德岛，美国。
职位的主要工作内容是负责Agoda美国客服中心的应用系统运维，主要包含语音系统的实施、部署、升级。也需要为客服中心的业务系统及应用提供技术支持。
Agoda会协助非美国籍员工办理工作签证，并提供优厚的社会保险及福利待遇。
公司简介：
Agoda (www.agoda.com) 是全球增长最快速的在线订房平台之一。Agoda在全球有3000多名员工，总部设在新加坡。在全球各地都设有分公司及办事处。
职位细节如下：
Responsibilities:
1. Providing technical support to agents, either in person or remotely
2. Monitoring core routing systems, propose improvements (within or without existing platform) interface with vendors & internal partners for system support and functional development.
3. Managing business continuity plans for the Contact Centre team (planning, provisioning and testing)Managing operational questions and issues with key vendors/internal partners (equipment break/fix, voice quality problems, interaction flows routing, etc).
4. Development and support of internal and external tools.
Qualifications:
1. One or more years of experience with Contact Centre / work optimization platforms (Avaya knowledge is preferred ).
2. Practical IT troubleshooting and optimization experience (windows and/or linux systems).
3. A few years of experience supporting typical office applications (Sharepoint, desktop suites, small websites, etc. etc.).
4. Exposure to data-centric environments (reporting skills, data aggregation & analysis, using data to identify problems and propose solutions/workarounds).
5. Customer service mindset.
6. Ability to work well with others.
7. Excellent verbal and written communication skills in English.
8. Project management.
9. Positive & open attitude, desire to succeed and grow in the role.
职能类别： 技术支持/维护工程师
关键字： 韩语 朝鲜语 客服 酒店 旅游
公司介绍
Agoda.com is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers. Agoda.com is part of Booking Holdings, Inc. (Nasdaq:BKNG). Agoda.com’s network includes more than 1,000,000 accommodations worldwide. The multinational staff of nearly 4,000 professionals, located throughout the world, provides a first-rate reservation service in 45 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travelers.
Website: https://careersatagoda.com/
Website: https://careersatagoda.com/
联系方式
- Email：Machar.smith@agoda.com
- 公司地址：地址：span东方广场