北京招聘

职位描述：
岗位名称 Position: 客户服务代表 (Customer Care Representative)<br>所在部门 Department: 亚太客户服务部 (Asia Pacific Customer Care)<br>工作地点 Location：上海 (Shanghai, China)<br>汇报对象 Reporting to：客户服务主管，中国组(Customer Care Supervisor, China)<br><br>Job Responsibilities 岗位描述:<br>1. Provide professional and proper response to all product and order related inquiries 对所有与产品及订单相关的查询提供专业及适当的回复；<br>2. Performs all order processing and service-related activities to ensure the accurate, timely and effective handling of customer requirements 执行订单处理流程及服务相关的工作，确保准确、及时以及有效地处理客户要求；<br>3. Perform quotation and order entry, edit and maintenance, handle all telephone, fax or email inquiries relating to freight, orders, or billing issues 报价, 订单输入、更改及维护，处理与运货、下单或出账单相关的所有电话、传真或电子邮件查询；<br>4. Responsible to analyze and resolve customer requests, inquiries or problems by utilizing established procedures 根据现有程序，负责分析及解决客户要求、查询或问题；<br>5. Identify and report all instances of customer problems, potential sales leads and system deficiencies that are not immediately resolved to Supervisor and Sales Representative and / or Sales Management 分辨和汇报所有与客户问题、潜在销售订单及系统缺陷相关而主管、销售代表或销售经理未能立即解决的信息；<br>6. Follow up on incoming / outgoing goods schedule to provide accurate &amp; timely feedback to customers and sales team 跟进进/出货计划，向客户和销售团队提供精确及时的反馈；<br>7. Prevent and /or resolve any billing disputes ensuring improved efficiencies 防止及/或解决账单分歧，改善效率；<br>8. Maintain current documentation and files as per established procedures and policies 遵照既定的规则与步骤，维护现有文档资料；<br>9. Assist in various tasks, projects and responsibilities as assigned 按照公司安排协助完成其他工作、项目和职责。<br><br>Qualifications 岗位资质:<br>1. Minimum B.A. or B.S Degree 大学本科或以上学历； <br>2. Have good English communication skill, both written &amp; oral. (English communication skill in working environment) 具备一定的英语说、写及沟通能力（工作环境中能使用英语沟通）<br>3. Must possess proficient software skills such as Microsoft Office – Word and Excel, Knowledge of ERP system, esp. Lawson M3 preferred 必须了解并熟练运用电脑应用程序，例如微软Office – Word及Excel, 了解ERP系统，有Lawson M3应用经验尤佳；<br>4. Minimum two years of customer service and / or Victaulic product knowledge 两年或以上客户服务经验及/或了解唯特利产品；<br>5. Must possess excellent communication skills and be patient, professional and courteous when faced with an adverse situation 具备突出的沟通能力，面对棘手情况能够耐心、专业并妥善处理；<br>6. Must be goal oriented, reliable, self-motivated and able to multi-task effectively 以目标为导向，可靠，积极主动，能够有效处理多项任务；<br>7. Willing to be flexible in working schedule, shift at holidays and work occasional overtime 如需要，能够灵活调整工作时间，因业务要求，有时需要加班 举报 分享

阿鲁克是欧洲领先的铝合金门窗幕墙系统公司，为各类住宅和商建项目提供系统解决方案。阿鲁克幕墙门窗系统（上海）有限公司是阿鲁克集团在中国的全资子公司。

阿鲁克在中国的***个项目可以追溯到1985年，首次将创新的断桥隔热系统成功运用于北京饭店（超过1200多个客房）。公司于2001年在上海正式设立办公室，此后一路迅速发展壮大，不断将阿鲁克系统运用于国内各大住宅、办公楼、学校及地标性商建项目。

集团致力于为舒适、现代的居住和工作环境提供创新、高品质的产品和系统解决方案。在中国，我们也为本土市场开发符合当地市场需求的定制化产品，并致力于可持续发展。

凭借丰富的项目经验，阿鲁克已成为中国铝合金门窗系统市场顶尖的国际品牌之一。销售团队覆盖华北、华东、华中、华西及华南地区。持续不断地在当地为合作伙伴提供强大的技术和培训支持，并为开发商和建筑师度身打造项目解决方案。


Company Introduction - AluK China

ALUK Curtain Wall Windows and Doors System (Shanghai) Co Ltd is the wholly owned subsidiary of AluK Group, one of Europe’s leading aluminium systems companies, supplying windows, doors and facades for both residential and commercial developments.

The first project for AluK in China can be traced back to 1985 when our innovative thermal break profiles were successfully used in more than 1200 rooms in the Beijing Hotel. We set up our office in Shanghai in 2001 and, since then, we have experienced rapid growth, with AluK products now routinely used in homes, offices, schools and landmark retail and leisure projects across the country.

As a group, our focus is on providing innovative, high quality products and solutions which help to create a comfortable and stylish living and working environment. In China, our product portfolio is customised to the needs of the local market, with a consistent emphasis on sustainable development.

Our success has helped us become one of the top international brands in the aluminium systems market in China, with sales teams covering North China, East China, Central & West China, and South China. We are dedicated to providing strong, local technical support and training for fabricators, as well as tailored project solutions for developers and architects.