北京招聘

·Regional Right First Time Fix performance of dealer network as reported via Customer Loyalty Programme (CLP) ·Investigation and resolution of all open Technical cases escalated via the Shanghai Office ·Reduction in unit down days in dealership due to technical concerns ·Responsible for dealer competency improvement with particular focus on numbers of diagnostic and master technicians at each dealership ·Ensure dealers have all the appropriate tools and equipment to repair the highly sophisticated JLR products ·Review rejected warranty parts to ensure correct diagnosis, liaise with Warranty team on any issues identified ·Regularly visits all dealers on their region to ensure training commitment and progression of the agreed training plan ·Provide a 'next day' support to dealers and the CRC when customers require a factory representative ·Delivery of effective product concern reporting performance of their dealers via EPQRs, TRs ·Provide feedback to Shanghai based Product Investigation team on new emerging concerns. Work together to identify root customer symptoms to ensure speedy solution via UK based engineering teams ·Ensuring the communication of important Service Repair information

Skills, experience and qualifications required

·Minimum of 3 years relevant experience in the automotive industry in China ·Proven technical ability in the automotive sector ·Master Technician qualification desirable ·Outstanding diagnostic abilities ·Able to travel with minimum notice throughout China ·Ability to speak and write in English with confidence (minimum qualification level 6) ·Ability to present in both English and Chinese ·Ability to work to deadlines and to a specific brief ·Multi-tasking capability essential ·Confident, with exceptional networking and interpersonal skills ·Computer literate and comfortable with technology, presenting skills ·Attention to detail ·Customer focus ·Understanding of the retail Customer Service business an advantage ·Some travel to agencies and Dealers will be required

Jaguar Land Rover China Company Profile
Jaguar Land Rover is the UK’s largest car manufacturer, and is built around two iconic premium automotive brands that are renowned for their stunning design, cutting-edge technology and breath-taking performance. To date, Jaguar Land Rover sells its products in 180 countries with 17 national sales companies worldwide.
Since entering China in 2010, Jaguar Land Rover has witnessed healthy and steady growth due to its ‘Customer First’ philosophy. Due to its world-class products, premium brand experience and professional service, Jaguar Land Rover has won wide recognition in the Chinese market.
In order to further its long-term commitment to China and better meet the demands of Chinese consumers, Jaguar Land Rover and Chery Automobile jointly established Chery Jaguar Land Rover in November 2012. The first model, a locally-produced Range Rover Evoque, went on sale in early 2015. This will be followed by the locally-produced Land Rover Discovery Sport, which will hit market in the fourth quarter.
With its complete product line-up in China, Jaguar Land Rover ensures that all new models are also available for Chinese customers as quickly as possible. The company also spares no effort in constructing new sales channels in China and looking at ways to optimise customer service.

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www.jaguarlandrovercareer.cn