北京招聘

Role & Responsibilities

The successful candidate will be assessed against the following performance measures and operational criteria: 1.Evaluate individual dealer repair, workshop and admin procedures during in - dealer compliance reviews. 2.Identify and document inappropriate dealer processes and excessive warranty cost. 3.Liaise with dealer management to confirm findings, debits and next steps. 4.Review and follow up dealer action plans. 5.Deploy JLR service department process at dealers. The role contributes to the success of the JLR brands with continuous improvement initiatives designed to improve the JLR "Ownership Experience" by delivering an "Outstanding Customer Experience.

Skills, experience and qualifications required

The ideal candidate will possess the following skills/qualifications: 1.University Degree in automotive or mechanical discipline. 2.Technical background to understand repair processes and diagnostics. 3.More than 5 years' experience in the automotive area. 4.Confident to conduct warranty audit at dealers and get debits acknowledged by dealer management. 5.Ability to coach dealers on warranty process and procedures. 6.Good computer skills, MS office applications. 7.Strong communication skills at all levels. 8.English capability, oral and written. 9.Willing to travel extensively.

Jaguar Land Rover China Company Profile
Jaguar Land Rover is the UK’s largest car manufacturer, and is built around two iconic premium automotive brands that are renowned for their stunning design, cutting-edge technology and breath-taking performance. To date, Jaguar Land Rover sells its products in 180 countries with 17 national sales companies worldwide.
Since entering China in 2010, Jaguar Land Rover has witnessed healthy and steady growth due to its ‘Customer First’ philosophy. Due to its world-class products, premium brand experience and professional service, Jaguar Land Rover has won wide recognition in the Chinese market.
In order to further its long-term commitment to China and better meet the demands of Chinese consumers, Jaguar Land Rover and Chery Automobile jointly established Chery Jaguar Land Rover in November 2012. The first model, a locally-produced Range Rover Evoque, went on sale in early 2015. This will be followed by the locally-produced Land Rover Discovery Sport, which will hit market in the fourth quarter.
With its complete product line-up in China, Jaguar Land Rover ensures that all new models are also available for Chinese customers as quickly as possible. The company also spares no effort in constructing new sales channels in China and looking at ways to optimise customer service.

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