北京招聘

职位描述：
The Role:
Act as point of contact for customers reaching out for support for applications/ Exchange Server/ SharePoint Server within the business environment. Utilize knowledge articles and tools to provide resolution. Escalate basis Standard operating procedure to L2 or SMEs for formal resolution to application related reported issues.


Key Responsibilities:

? Takes end to end Ownership of End User Issues until resolution and follow up as mandated by the process requirements.
? Advanced “how to” application support for end-users and End-user training support
? Account rights issues for resolution by application security
? End-user requests for ad-hoc reporting and data extractions
? Call out concerns or issues on application to analytics team for trending and reporting.


Skills and Capabilities Required:
? Excellence in Mandarin communication skills, both written and oral.
? 3 to 5 years’ experience
? Graduation - preferably Bachelor of Science (Computer Science), Bachelor of Engineering.
? 1-2 prior experience in IT Service Desk Level1/2 support or end user support
? Trainings and/or certifications on SQL/Oracle, SAP and /or any applications.
? Exposure to technologies specified Key qualification section: Web technologies, Database support, Windows 2008/2012 Servers, SQL etc..,

Key Qualifications:
? Win 2008/2012, SQL Server 2008/2012, Internet Information Server (IIS8/9), Win 2008/12, SQL 2008/12, IIS, ERP Supply Chain Management, SAP - BI, Finance, HR, Biz Talk, MS Dynamics AX/CRM
? Windows 2008/2012 and related technologies:
o Reviewing windows and application event logs
o Active directory basics
o DFS Shares
o DNS Shares
o Firewall
o SMTP Server
o SAN Storage
? Internet Information Server ( IIS8/9)
o Version of IIS
o Web Config files
o IIS log Files troubleshooting
o Log file parser tool
o Understanding of IIS error codes
o Creation of Websites/virtual directory
o Binding IP’s & certificates
o Type of certificates and renewal of certificates
? Office 365 – SharePoint Server 2013
? Exchange Server
? Knowledge of SQL Programming ( T-SQL) as well as SQL admin
o T-SQL concepts
o SQL jobs
o Replication
o LogShipping
o Indexing
o Locking and concurrency
o Performance tuning
o Database mirroring
o Clustering
? Basics of .Net and Cloud Computing ( AZURE)
o Understanding of key concepts like Web Role, Worker Role, (Service Role), App Fabric Cache, Authentication mechanism, Data Synch, Hybrid model
o Troubleshooting configurations, basic skills to check if app is not performing or is down.
? Experience in supporting apps on mobile devices.
? Domain Expertise requirement for specific technologies in SES IT BI & AX
o EDI Concepts
o BizTalk 2010 – Advanced Technologies
o Knowledge of Dynamics AX
o Knowledge of Dynamics CRM
? Following are the skill set requirement for each level of support by domain (technical / functional) for SAP Operations
o SAP Supply Chain Management
？ SAP SCM (APO): Demand Planning, Supply Network Planning, GATP
？ SAP convergent charging
？ SAP convergent invoicing / RMCA
？ SAP Sales and distribution EDI ( IDOCS), MM & ABAP /debugging skills
？ SAP GTS and SD
o SAP Ops Technical
？ SAP Basis & Security (design and architecture)
？ Tidal
？ Virsa
？ Bizrights
？ ABAP and Java Knowledge
？ SAP Installation ( ECC, Global Trade, E-Recruitment, BOBJ etc..,)
o SAP Finance
？ Finance AP (Accounts Payable)
？ Finance AR ( Accounts Receivable)
？ FI GL ( General Ledger)
？ Project Systems, Costing
？ TR – Treasury
？ IHC – In House Cash
？ FA – Fixed Assets
？ EDI ( Docs)
？ RMCA
？ FI – CO ( controlling)
？ FI – PCA ( Profit Center Accounting)
o SAP Business Intelligence ( BI)
？ SAP BI 7.0 ( FI – AP, FI-GL, HR, RMCA, CO, GTS)
？ SAP BODS 4.0 ( RMCA, OER)
o SAP Human Resources (HR)
？ PA – Personal Administration
？ OM – Organizational Management
？ Benefits
？ Time Management
？ E-Recruiting
？ ALE/Idoc
？ Having PY-US-Payroll USA Knowledge 举报 分享

优利上海信息技术有限公司成立于2006年2月，是由美国优利系统公司投资620万美金成立的独资公司。美国优利系统公司距今已有百年多历史。是全球的信息方案提供商之一，在全球100多个国家和地区提供针对不同行业的解决方案。

作为全球前十大it服务外包供应商，优利上海信息技术中心将整合优利全球行业解决方案和卓越的服务执行力上的优势，为优利全球的客户提供高质量具竞争力的it离岸外包服务，协助达成其预期的业务目标。其提供的服务将涵括业务流程外包服务，it外包服务（包括数据中心管理），以及软件开发外包服务。在未来的五年内，优利上海信息技术有限公司将在中国设立2-3个服务中心，员工规模也将超过一千人。

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing.
For more information on how Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets, visit www.unisys.com.