Service Desk Operations Manager
高知特信息技术（上海）有限公司 Cognizant Technology Solutions
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：计算机软件
职位信息
- 发布日期：2017-05-22
- 工作地点：上海-浦东新区
- 招聘人数：1人
- 工作经验：3-4年经验
- 学历要求：本科
- 职位月薪：20-30万/年
- 职位类别：项目经理 营运主管
职位描述
职位描述：
? Excellent Client management experience
? Strong People management skills
? Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
? Willing to work in 24x7 environment
? Excellent Analytical, coordination and communication and technical skills are essential.
? Prior experience in leading an IT Service Desk project with a team size of 100+ team members.
? Familiarity of ITIL, ISO 20000 and six sigma implementation on IT Service Desk projects.
? Excellent Quality of Delivery, People On boarding and Management, Mentoring and Leadership skills
? Project Financial & Profitability Management
? Ability to recognize and articulate complex problems related to the project / segment of the project or function.
? Creativity and judgment in development of multiple solutions related to project objectives utilizing recognized project management techniques.
? Ability to recognize difficulties with and, if required, challenge the validity of given procedures and processes with a view toward enhancement or improvement.
? Ability to analyze problems and create solutions involving finance, scheduling, technology, methodology, tools and solution components.
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? Excellent Client management experience
? Strong People management skills
? Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
? Willing to work in 24x7 environment
? Excellent Analytical, coordination and communication and technical skills are essential.
? Prior experience in leading an IT Service Desk project with a team size of 100+ team members.
? Familiarity of ITIL, ISO 20000 and six sigma implementation on IT Service Desk projects.
? Excellent Quality of Delivery, People On boarding and Management, Mentoring and Leadership skills
? Project Financial & Profitability Management
? Ability to recognize and articulate complex problems related to the project / segment of the project or function.
? Creativity and judgment in development of multiple solutions related to project objectives utilizing recognized project management techniques.
? Ability to recognize difficulties with and, if required, challenge the validity of given procedures and processes with a view toward enhancement or improvement.
? Ability to analyze problems and create solutions involving finance, scheduling, technology, methodology, tools and solution components.
职能类别： 项目经理 营运主管
公司介绍
ABOUT COGNIZANT
Cognizant (NASDAQ-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital or follow us @Cognizant.
高知特 —— Cognizant（NASDAQ-100：CTSH），是全球领先的信息技术专业服务公司，致力于帮助客户在数字时代打造新的商业模式、运营模式和技术模式。通过我们植根于不同行业、专业独到的咨询式服务，我们将帮助客户构想(Envision)和建造(Build)未来愿景，成就(Run)创新和高效的企业。高知特（Cognizant）总部位于美国，“财富” 美国500强企业中名列第195位，被评为全球最受赞赏的公司之一。欢迎访问公司主页了解更多有关高知特（Cognizant）的数字服务。
Cognizant (NASDAQ-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital or follow us @Cognizant.
高知特 —— Cognizant（NASDAQ-100：CTSH），是全球领先的信息技术专业服务公司，致力于帮助客户在数字时代打造新的商业模式、运营模式和技术模式。通过我们植根于不同行业、专业独到的咨询式服务，我们将帮助客户构想(Envision)和建造(Build)未来愿景，成就(Run)创新和高效的企业。高知特（Cognizant）总部位于美国，“财富” 美国500强企业中名列第195位，被评为全球最受赞赏的公司之一。欢迎访问公司主页了解更多有关高知特（Cognizant）的数字服务。
联系方式
- Email：yiruo@google.com
- 公司地址：前海深港创新中心a-2楼