北京招聘

北京外企FESCO代某世界500强IT公司招聘Premier Support Representative首席技术支持代表


Key Responsibilities
§ Onsite and offsite help desk support to collect information and verify eligibility for support, summarizing the key elements of the technical problem and escalate the problem to the appropriate level if required.
§ Assist the Premier services delivery mainly in products deployment and products operation related documents, such as Windows, System Center, and Exchange Server deployment in enterprise environment.
§ Deliver Microsoft product usage and function related training to the end users.
Experience:
§ Have the degree in computing or equivalent field combined with about 5+ years of relevant working experience in Microsoft products and technology.
§ Have experience of deploy Microsoft products in large enterprise or complicated IT environment.

Technical Knowledge:
§ Solid understanding of standard client/server, networking, and Internet fundamentals.
§ Knowledge in Microsoft products and infrastructure technology.
§ End customer supporting skill and good soft skill to handle communication between end users.
§ Superior knowledge and demonstrated technical proficiency in Windows XP/7 deployment and management,
§ Superior knowledge and demonstrated technical proficiency in Windows Server/Active Directory,KMS and Exchange Server,
§ Microsoft product knowledge such as Windows Server, System Center, Lync
Knowledge on, MDT, PowerShell, Hyper-V, SCOM would be advantageous
Other Non-Technical Skills and Capabilities:
§ Good problem solving and analytical skills
§ Ability to team work and result oriented
§ Self-motivated- working under pressures
§ Be willing to assist, serve and work with customer to demonstrate professional value with professional attitude. 简历投递邮箱：gracefesco@gmail.com

北京外企人力资源服务有限公司（简称FESCO）是中国第一家专业化人力资源服务公司，拥有30多年行业经验以及完备的服务资质。
FESCO在北京设有11家办事服务机构，在全国建立了60余家投资公司及分公司。作为中国人力资源服务行业的领跑者，FESCO目
前服务于来自上百个国家和地区的万余家客户以及在这些机构中工作的近60万名中外雇员。在华投资的世界500强企业中90％以上
选择了FESCO的服务。