北京招聘

职位描述：
岗位职责:

1. Introduce hospital and department scope of services to patients in a pleasant, helpful manner
2. Help patients to resolve registration, billing, insurance and accounting when there is a needs
3. Provide assistance to doctors, nurses, cashiers, pharmacists and other staff in the department when needed to communicate effectively with patients
4. Work closely with the department staff to make sure the quality of the care provided to the patient.
5. Collects patient satisfaction survey data and prepares reports that reflect the level of activity and relative satisfaction of the services provided to patients
6. Understand hospital policy and procedure, implement the policy and standard.
7. Be alive to new ideas which could benefit the department and deliver high quality service to patients
8. Ensure patient complaints are properly logged and acted upon by trying to avoid any patient leaving the hospital dissatisfied.
9. Attend different level of meetings as required.
10. Provide translation services for Chinese client as needed.
11. Flexibility to be on call and work on weekends
12. Perform primary patient service officer role to ensure patient satisfaction rate increase in the clinic.
13. Flexibility to be on call and work on weekends
14. Keep tracking all test result and cooperate with physician to sending(through e-mail/fax) or calling patient regarding test result
15. Participate in quality indicator collection and analyzing.
16. Keep track all referral report and cooperate with associate department
17. Maintain and organize the test result/referral filing system.
18. Assist department chair and medical staff in quality improvement and to assure continuity of care being provided to all patients.
19. Attend different level of meetings as required.
20. Any other duty assignment as needed
Specific：
1. Phone call discharge
2. Care coordination of the clinic and waiting area management.
3. Care coordination of complicated radiology procedures – communication with all medical staff including nurses,etc from other departments and radiology

任职资格:

1. Education Requirement- Nursing associate bachelor degree or above; Bachelor degree in Medical Science preferred
2. Certification from recognized college
3. Seven years above work experience, two years above Patient Services experience
4. Previous experience in similar position desirable
5. Good computer skill, knowledgeable in Windows programs
6. Adheres to hospital confidentiality policy.
7. Fully understand the operation of ambulatory care clinic
8. Good computer skill, knowledgeable in Windows programs
9. Ability to understand, read and write medical terminology
10.Knowledge and insight into the local community in Beijing
11.Hospital or service organization background preferable
12. Ability to handle multiple tasks at one time
13. Ability to follow protocol, policies and procedures
14. Ability to understand medical terminology
15. Ability to organize and prioritize
16. In English and Chinese languages with particular importance of excellence in English language skills
17. Ability to communicate effectively in writing and verbally with physicians, nurses and support staff, and the most importantly, with patients.
18. Skill in exercising initiative, judgment, problem solving.
19. Be flexible, and has strong team player
20. Excellent customer services skills with westerners and Chinese speaking patients
21. Excellent computer skills (Word/Excel/PowerPoint)
22. Professional telephone etiquette
23. Basic management and coaching skills

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和睦家医疗秉承现代医院管理理念，致力于为来自不同国家和地区的患者提供个性化的，高质量的，以病人为中心的医疗服务。经过多年的发展，和睦家医疗在北京、上海、广州、天津、青岛、杭州、博鳌等地设有医院和诊所，为民众提供个性化的医疗服务。全职医生共426人，来自25个国家或地区，***专家团队超过1000人，护理团队1000余人。

和睦家从建院之日起，秉承以患者为中心的理念，融合东西方医疗模式落地中国。在多年的发展历程中，和睦家没有放弃过追求极致，我们一直将质量、安全、服务作为首要达成目标。

和睦家医疗建立了以全科医疗为中心的医疗服务体系，提供覆盖全生命周期的医疗服务，包括预防保健、诊断、治疗以及康复。这样一个完备的系统，结合严谨的循证医疗实践，先进的管理经验，以及技术和设备上的不断投入，和睦家为病人带来了卓越的效果，为行业同仁设定了医疗服务的高标准。

和睦家医疗坚持不懈地追求符合甚至超越高标准的服务和质量, 连续六次高分通过了JCI认证。

United Family Healthcare (UFH) is an international hospital and clinic network that provides private, premium healthcare. UFH has led the way in private international healthcare in China. After almost two decades, UFH has established itself with hospitals and clinics in Beijing, Shanghai, Guangzhou, Tianjin, Qingdao, Bo’ao and Hangzhou as the provider of choice for those seeking premium, personalized healthcare. There are over 400 full-time doctors from 25 different countries and regions working in UFH. Additionally there are over 1000 part-time experts and over 1000 nurses on the team.

From the first day UFH came to be, we have always put patients first, drawing from the best medical models from both east and west. UFH has never veered from its path of continuous quality improvement for the sake of our patients; this includes always putting quality, safety, and service first.

With primary care as the core philosophy of our general practice, UFH has built a continuous comprehensive system that starts from preventive care and covers diagnosis, treatment, and rehabilitation. This healthcare system, combined with the employment of a strict medical standard, the adoption of proven medical management techniques, and a willingness to invest in infrastructure and technology, has allowed United Family Healthcare to achieve remarkable results for its patients and set a healthcare delivery standard for others to emulate.

UFH is constantly striving to meet and exceed worldwide service quality and patient safety standards. This level of quality is evidenced by our sixth Joint Commission International (JCI) reaccreditation.