上海招聘National Operations Manager(操作经理)(猎头职位)

National Operations Manager(操作经理)(猎头职位)

棋硕国际物流人才服务中心

公司规模：50-150人
公司性质：外资(欧美)
公司行业：交通/运输/物流

职位信息

发布日期：2012-09-07
工作地点：上海
招聘人数：1
语言要求：英语熟练
职位类别：物流经理货运代理

职位描述

Specific Responsibilities

Operational Performance

·Identify and implement processes and training that lead to continued improvement of service outcomes.

·Maintain and develop performance standards & customer outcomes.

·Review and ensure that Operations are working efficiently.

·Ensure that all communications (internally & externally) are accurate, consistent, timely and concise.

·Develop relationships with industry to establish optimal shipment transits. (Cargo recovery , lodgement & clearance)

·Take pre-emptive and proactive action to prevent problems with service delivery.

Monitor and measure the service quality of systems, staff and carriers.

Network & Training

·Create & implement strategies and plans to develop staff capabilities.

·Review and adapt organisational structure to be aligned with development.

·Monitor and develop China network to ensure service delivery.

·Directly or indirectly supervise operations staff across China.

·Develop and maintain staff skill levels through an annual training program.

·Develop and maintain staff cross-training/multitasking program.

·Keep all staff informed as to Operations policies, procedures & guidelines.

·Keep all staff informed as to regulatory compliance matters.

·Keep all staff informed as to I.T. hardware and software developments relevant to the operations area.

Technology

·Work with the I.T. area to ensure that all office systems and support services are operational and effectively supporting the business.

·Liaise with the I.T. area to represent the interests of Operations and provide feedback.

Staff Performance Management

·Thoroughly induct new staff as to their responsibilities and the requirements and expectations of ***.

·Monitor and review staff Key Performance Indicators ("KPIs").

·Conduct performance appraisals for all direct reports, at a minimum interval of every 6 months. More often if required.

·Target, nurture and develop strong performers.

·Manage poor performers by training, supervising and providing feedback and coaching.

·Ensure that the approval of the General Manager is obtained prior to dismissal or "managing out" of a staff member.

·Ensure that the requirements of the Unfair Dismissal Act are met, in the event that a dismissal becomes necessary.

Airlines & Routings

·Monitor and ensure secure, speedy and innovative routings are used.

·Oversee negotiation of contracts and rates with agents & carriers.

·Work to ensure that arrangements with airlines and routings are as efficient and cost-effective as possible.

Compliance & Reporting

·Be informed on and comply with all government legislative and other requirements eg: CIQ, SFDA,BFDA,SFDA,MOH, IATA, ISO.

·Prepare an annual Operations Plan for the General Manager outlining proposed initiatives, activities and developments.

·Prepare a monthly operations report and a six monthly overview, for the General Manager.

·Complete all internal reporting to the standard required by Head Office, and by the due date.

Skills/Qualifications

·Experience in similar role.

·Thorough knowledge of the international airfreight industry.

·Comprehensive understanding of government legislative requirements.

·I.T. proficient.

·Experienced people management.

·International experience (e.g. in an MNC, overseas study)

以上信息由中国物流行业协会-棋硕国际物流人才服务中心提供

公司介绍

人力资源服务许可证 3101140075号
上海海品牌服务企业
信得过人才服务机构

棋硕国际物流人才服务中心是中国物流行业协会上海中心和世界物流发展促进组织指定的专业人才基地，成立于2002年，专业为中国知名物流、外贸企业提供专业人才服务。在2004-2016年度我司连续11年通过评审委员会（即市人事局，市工商局，上海人才服务行业协会）的评审，被评为“信得过人才服务机构”。与此同时经海关总署、中国物流行业协会、中国航空运输协会、人民日报、大公报等联合评选荣获“中国***物流人才机构”。

棋硕的优势：
服务的专一性：服务于物流、外贸、采购及相关行业的客户,行业针对性强；
服务的高效率：职位数量充足，职位匹配度高,最快时间安排面试推荐就业；
服务的高质量：80%以上的职位都来自世界前100强物流贸易公司及一些国际知名物流公司；
服务的人性化：候选人成功入职后,2个月内仍然提供贴心的后续保障服务；

作为一家专业的人才服务公司，致力于为求职者提供更多的就业机会与选择。

咨询部联系人：梅小姐
电话：021-61485885 （直线）

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