北京 [切换城市] 北京招聘北京物流/仓储招聘北京货运代理招聘

Customer Service Manager 客服经理(猎头职位)

棋硕国际物流人才服务中心

  • 公司规模:50-150人
  • 公司性质:外资(欧美)
  • 公司行业:交通/运输/物流

职位信息

  • 发布日期:2012-09-07
  • 工作地点:上海
  • 招聘人数:2
  • 工作经验:五年以上
  • 语言要求:英语熟练
  • 职位类别:客服经理(非技术)  货运代理

职位描述

KEY DUTIES AND RESPONSIBILITIES
  1. To manage the Inside Sales team (Sha VC), and being part of the Sha VM Management team.
  2. To lead, coach, train and assist all Sha VC both operationally, as well as internally (externally to our clients, as well as in co-operation with Sha V/A/S/W).
  3. To have a minimum of one Sha VC Meeting per month (general meeting). To include trainings for Sha VC-staff containing training subjects, such as: Customer service, implementation of accounts, co-ordination with V-staff for daily activities, and understanding, geographical ****owledge, shipping industry ****owledge, **** service portfolio ****owledge
  4. To set up structure by Hemisphere to support the V-functions by creating/setting up VC Supervisors for the divisions.
  5. To implement structures and develop proper communication channels, including continually monitoring the customer base served. Ensuring:
-Drafting standard operation procedures
-Setting up of CP's
-100% usage **** Login level II for all clients
-Troubleshooting,
-AR follow up and monitoring
-Achieving highest client satisfaction and long-term relationships
-etc.

  1. To co-operate closely with Sales Managers, Sales staff, Sales Support Team as well as operation managers and the global **** network.
  2. To allocate customers and balance workload of team members.
  3. To monitor disciplines as well as day-to-day activities for the team members.
  4. To solve problems and provide first class pro-active customer service to customers.
  5. To define, implement and continuously control the adherence of/to administrative standards within the team.
  6. To increase our strengths in serving the clients, keeping the clients satisfied and to ultimatively decrease of follow up time spent by the sales person, in order to enable the V-staff to increase their sales related actions (i.e. more client visits, gaining additional clients, less troubleshooting etc.)
  7. To visit existing and potential customers, in order to help identifying and translating customer service requirements.

REQUIREMENTS
University Graduate is preferred.
Minimum 5 years' experience of forwarding/logistics firm. Preferably Customer Service.
Good command in English and Mandarin. Other languages beneficial.
Strong leadership skills.
Excellent communication & inter-personal skills.

公司介绍

人力资源服务许可证 3101140075号
上海海品牌服务企业
信得过人才服务机构

棋硕国际物流人才服务中心是中国物流行业协会上海中心和世界物流发展促进组织指定的专业人才基地,成立于2002年,专业为中国知名物流、外贸企业提供专业人才服务。在2004-2016年度我司连续11年通过评审委员会(即市人事局,市工商局,上海人才服务行业协会)的评审,被评为“信得过人才服务机构”。与此同时经海关总署、中国物流行业协会、中国航空运输协会、人民日报、大公报等联合评选荣获“中国***物流人才机构”。


棋硕的优势:
服务的专一性:服务于物流、外贸、采购及相关行业的客户,行业针对性强;
服务的高效率:职位数量充足,职位匹配度高,最快时间安排面试推荐就业;
服务的高质量:80%以上的职位都来自世界前100强物流贸易公司及一些国际知名物流公司;
服务的人性化:候选人成功入职后,2个月内仍然提供贴心的后续保障服务;

作为一家专业的人才服务公司,致力于为求职者提供更多的就业机会与选择。


咨询部 联系人:梅小姐
电话:021-61485885 (直线)

联系方式

  • Email:fan@56hr.net
  • 公司地址:地址:span云锦路
  • 联系人:梅小姐