客户经理 Account Manager(猎头职位)
棋硕国际物流人才服务中心
- 公司规模:50-150人
- 公司性质:外资(欧美)
- 公司行业:交通/运输/物流
职位信息
- 发布日期:2012-09-07
- 工作地点:上海
- 招聘人数:1
- 工作经验:五年以上
- 学历要求:大专
- 语言要求:英语熟练
- 职位类别:客户经理/主管 货运代理
职位描述
Job Responsibilities:
(Summarise typical duties and responsibilities of the job. Duties should be listed in a logical sequence of importance)
The position is accountable for achieving annual Contribution target (existing and new businesses combined) mutually agreed for each budget year.
(A) Business development (10%)
1. Assist in researching market and new opportunities
2. Coordinate with Business Development Manager on pipeline development
3. Prospect targets, engage for new solution
4. Identify customer needs, collect data
5. Develop solution and pricing
6. Present and sell solution
7. Negotiate and close deals
8. Establish working rapport and trust with new customers
9. Plan, coordinate and supervise implementation
10. Evaluate success and failures to improve business development practices
(B) Account management (50%)
1. Strengthen relationships with customers in 2-up, 2-down approach
2. Anticipate proactively customer needs and changes and offer corresponding new solutions
3. Improve scope, scale and profitability of service to customers
4. Address to significant customer concerns, complaints and relationship issues
5. Prepare budget and forecast for responsible accounts
6. Monitor and improve contribution and contribution/GP% on monthly basis
7. Conduct service review with customers
8. Conduct contract negotiation and renewal with customers
(C) Revenue & Risk management (10%)
1. Negotiate and agree on contracts or contract renewal with customers
2. Evaluate pricing/costing protocol and liabilities with customers/suppliers to maximize profits
3. Develop and agree with customers the contractual terms to mitigate risks and liabilities
4. Draft commercial contracts with customers for management approval
(D) Solution & Project development (10%)
1. Build continuously knowledge capital (products and practices) to develop industry leading solutions and practices
2. Provide user input to continuous system development and productivity improvement
3. Facilitate knowledge sharing within the team and among other HFS team members
4. Participate in special projects assigned from time to time
(E) Team management (20%)
1. Lead and supervise a account team to achieve the team goals and professional standards
2. Develop and coach team talents
3. Deploy resources to prioritized activities on daily basis
Job Specification and Competency:
Professional (Technical Competency)
- A subject matter expert on international logistics and SCM solutions, especially related to Greater China origins
- Good process development and system knowhow.
- Good connection with the industry: customers, carriers, 3PLs, forwarders, customs and brokers, customers
- Consulting skills an advantage
Personal Competency
- Self Attitudes: Self-motivated, confident, assertive, results oriented, persistent, high-energy, independent, trustworthy.
- Service attitudes: Customer focused, good listener, action oriented,
- Problem solving skills: Strong logical and analytical mind and problem solving abilities, able to attend to details reliably and set right priorities
- People skills: warm and personable, lead by example
- Communication skills: Competent communicators at senior and operations management levels, clear articulation of messages, persuasive, professional written and oral English, proficiency in Putonghua or Japanese preferred
- Previous life exposure to international culture an advantage
- Willing to travel and meet customers in flexible schedule
Educational Requirements
A degree holder, and preferably with post-graduate training in Logistics/Supply Chain Management, Industrial Engineering, operations management or related disciplines
Work Experience Requirements
- 3-5 years working experience as account manager for international logistics accounts
- Proven track record in business and solution development management
- Experience in apparel and footwear industry an advantage
以上信息由中国物流行业协会-棋硕国际物流人才服务中心提供
(Summarise typical duties and responsibilities of the job. Duties should be listed in a logical sequence of importance)
The position is accountable for achieving annual Contribution target (existing and new businesses combined) mutually agreed for each budget year.
(A) Business development (10%)
1. Assist in researching market and new opportunities
2. Coordinate with Business Development Manager on pipeline development
3. Prospect targets, engage for new solution
4. Identify customer needs, collect data
5. Develop solution and pricing
6. Present and sell solution
7. Negotiate and close deals
8. Establish working rapport and trust with new customers
9. Plan, coordinate and supervise implementation
10. Evaluate success and failures to improve business development practices
(B) Account management (50%)
1. Strengthen relationships with customers in 2-up, 2-down approach
2. Anticipate proactively customer needs and changes and offer corresponding new solutions
3. Improve scope, scale and profitability of service to customers
4. Address to significant customer concerns, complaints and relationship issues
5. Prepare budget and forecast for responsible accounts
6. Monitor and improve contribution and contribution/GP% on monthly basis
7. Conduct service review with customers
8. Conduct contract negotiation and renewal with customers
(C) Revenue & Risk management (10%)
1. Negotiate and agree on contracts or contract renewal with customers
2. Evaluate pricing/costing protocol and liabilities with customers/suppliers to maximize profits
3. Develop and agree with customers the contractual terms to mitigate risks and liabilities
4. Draft commercial contracts with customers for management approval
(D) Solution & Project development (10%)
1. Build continuously knowledge capital (products and practices) to develop industry leading solutions and practices
2. Provide user input to continuous system development and productivity improvement
3. Facilitate knowledge sharing within the team and among other HFS team members
4. Participate in special projects assigned from time to time
(E) Team management (20%)
1. Lead and supervise a account team to achieve the team goals and professional standards
2. Develop and coach team talents
3. Deploy resources to prioritized activities on daily basis
Job Specification and Competency:
Professional (Technical Competency)
- A subject matter expert on international logistics and SCM solutions, especially related to Greater China origins
- Good process development and system knowhow.
- Good connection with the industry: customers, carriers, 3PLs, forwarders, customs and brokers, customers
- Consulting skills an advantage
Personal Competency
- Self Attitudes: Self-motivated, confident, assertive, results oriented, persistent, high-energy, independent, trustworthy.
- Service attitudes: Customer focused, good listener, action oriented,
- Problem solving skills: Strong logical and analytical mind and problem solving abilities, able to attend to details reliably and set right priorities
- People skills: warm and personable, lead by example
- Communication skills: Competent communicators at senior and operations management levels, clear articulation of messages, persuasive, professional written and oral English, proficiency in Putonghua or Japanese preferred
- Previous life exposure to international culture an advantage
- Willing to travel and meet customers in flexible schedule
Educational Requirements
A degree holder, and preferably with post-graduate training in Logistics/Supply Chain Management, Industrial Engineering, operations management or related disciplines
Work Experience Requirements
- 3-5 years working experience as account manager for international logistics accounts
- Proven track record in business and solution development management
- Experience in apparel and footwear industry an advantage
以上信息由中国物流行业协会-棋硕国际物流人才服务中心提供
公司介绍
人力资源服务许可证 3101140075号
上海海品牌服务企业
信得过人才服务机构
棋硕国际物流人才服务中心是中国物流行业协会上海中心和世界物流发展促进组织指定的专业人才基地,成立于2002年,专业为中国知名物流、外贸企业提供专业人才服务。在2004-2016年度我司连续11年通过评审委员会(即市人事局,市工商局,上海人才服务行业协会)的评审,被评为“信得过人才服务机构”。与此同时经海关总署、中国物流行业协会、中国航空运输协会、人民日报、大公报等联合评选荣获“中国***物流人才机构”。
棋硕的优势:
服务的专一性:服务于物流、外贸、采购及相关行业的客户,行业针对性强;
服务的高效率:职位数量充足,职位匹配度高,最快时间安排面试推荐就业;
服务的高质量:80%以上的职位都来自世界前100强物流贸易公司及一些国际知名物流公司;
服务的人性化:候选人成功入职后,2个月内仍然提供贴心的后续保障服务;
作为一家专业的人才服务公司,致力于为求职者提供更多的就业机会与选择。
咨询部 联系人:梅小姐
电话:021-61485885 (直线)
上海海品牌服务企业
信得过人才服务机构
棋硕国际物流人才服务中心是中国物流行业协会上海中心和世界物流发展促进组织指定的专业人才基地,成立于2002年,专业为中国知名物流、外贸企业提供专业人才服务。在2004-2016年度我司连续11年通过评审委员会(即市人事局,市工商局,上海人才服务行业协会)的评审,被评为“信得过人才服务机构”。与此同时经海关总署、中国物流行业协会、中国航空运输协会、人民日报、大公报等联合评选荣获“中国***物流人才机构”。
棋硕的优势:
服务的专一性:服务于物流、外贸、采购及相关行业的客户,行业针对性强;
服务的高效率:职位数量充足,职位匹配度高,最快时间安排面试推荐就业;
服务的高质量:80%以上的职位都来自世界前100强物流贸易公司及一些国际知名物流公司;
服务的人性化:候选人成功入职后,2个月内仍然提供贴心的后续保障服务;
作为一家专业的人才服务公司,致力于为求职者提供更多的就业机会与选择。
咨询部 联系人:梅小姐
电话:021-61485885 (直线)
联系方式
- Email:fan@56hr.net
- 公司地址:地址:span云锦路
- 联系人:梅小姐