北京招聘

PURPOSE AND OBJECTIVES
We are looking for energetic and innovative talents to build SAP Support in China, one of four Global support delivery centers in world.
In support capacity, you will be responsible for trouble-shooting and solving incoming customer problems, which are reported online through CRM System or in direct contact with the customer. This will, at times, involve liaising with development. Utilizing team work, knowledge databases, problem simulation and working remotely on customer systems, we resolve issues while achieving excellent customer satisfaction. You will be part of a team tasked with developing SAP Support Processes. As such you will need to have an open mind, be very flexible and drive ideas on how to use the latest technology to optimize our customer support.
SAP Cloud Support covers all on-demand products from SAP, such as SAP Business ByDesign, SAP Sales On-Demand, SAP Travel On-Demand, SAP Business Intelligence On-Demand, SAP Sourcing On-Demand, and more to come.
EXPECTATIONS AND TASKS
? Analyze and resolve customer messages by means of knowledge databases and/or verifying customizing entries or hardware parameters.
? Provide recommendations for improvement regarding Product and Support process to Development Support.
? Provide consulting for customers on procedural issues and queries.
? Provide weekend and morning shift as scheduled.
? Share knowledge with the team.
? Maintain Technical Knowledge Database.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
EDUCATION
? Second, Third or Fourth year of BS candidate; Second or Third year of MS candidates, Can meet minimum 4 days full time per week and can last for six months.
? No specific requirements about major, in business management, engineering, science and other relevant disciplines are preferable
SKILLS
? Good and effective oral and written English skills; additional languages will be a plus.
? Excellent interpersonal and communication skills (oral/written)
? Good knowledge in computer network, WAN & LAN technologies etc. will be a plus.
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? Good knowledge in Microsoft Office tools is a plus.
MINDSETS
? Strong customer and quality focus
? Good team player
? Proactive work attitude to drive project/task from start to completion
? Demonstrated problem solving/analytical skills
? Willing to learn new knowledge and take challenging tasks
? Able to handle multiple tasks in parallel
? Self-motivated and goal achiever without close supervision
? High level of mental maturity
WORK EXPERIENCE
? Not required
? Previous internship or working experience on a customer facing position is a plus

我们的公司
SAP公司成立于1972年，总部位于德国沃尔多夫市，是全球最大的企业管理和协同化商务解决方案供应商。目前，在全球有 120多个国家的超过172,000家用户正在运行SAP软件。财富500强80% 以上的企业都正在从SAP的管理方案中获益。SAP在全球75多个国家拥有分支机构，并在多家证券交易所上市，包括法兰克福和纽约证交所。

1995年在北京正式成立SAP中国公司，并陆续建立了上海、广州、大连分公司。作为中国ERP市场的绝对领导者，SAP的市场份额和年度业绩近年来高速增长。SAP在中国拥有包括IBM、埃森哲、凯捷、HP、毕博、德勤、石化盈科、中电普华、东软、神州数码等多家合作伙伴。SAP在众多的项目中与这些合作伙伴密切合作，将先进的管理理念和方法转变为切实助力中国企业“蕴韬略，更卓越”的现实。

我们的使命是帮助各种规模及行业的公司更卓越的运营。我们的愿景是帮助世界更卓越的运转。