Field Service Support Agent(桌面工程师）
达科信息科技（北京）有限公司
- 公司规模：150-500人
- 公司性质：外资(非欧美)
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2017-04-21
- 工作地点：深圳
- 招聘人数：若干人
- 工作经验：3-4年经验
- 学历要求：大专
- 职位月薪：6-8千/月
- 职位类别：技术支持/维护工程师
职位描述
职位描述：
Position Summary and Primary Objectives
The Field Service Support Agent is responsible for providing support and troubleshooting all complex local area network (LAN) hardware and software. The role is also responsible for testing and deploying basic hardware and software environments and assisting in the technical troubleshooting relevant to the client’s territory of support. In addition, this role is responsible for desk side end user support of all mandated end user compute systems and devices.
Major Duties & Responsibilities
？ Installation of hardware on the LAN
？ Installation of application software programs on the LAN
？ Walk customer through problem-solving process and follow-up with customers to ensure issues have been resolved
？ Install computer peripherals for users
？ Communicate plan, progress and issues in a timely manner
？ Resolve technical problems with LAN and WAN connectivity
？ Assist engineering staff for installation, support and troubleshooting of hardware/software within the client’s territory of support
？ Provide on-call services as required
？ Image and/or configure end user devices including desktops, laptops, and mobile devices
？ Provide desk-side support to end users
？ Provide hands-on support for the service desk and other support towers, as needed
Education/Qualifications Required
？ Bachelor’s degree in Computer Science or related field, or equivalent experience
？ Microsoft / Cisco Certifications are a plus
Work Experience Required
？ 1+ years of experience in an IT related field
？ Minimum of 1 year work experience and knowledge of Active Directory administration and the latest Windows Operating Systems
？ Experience supporting a 1,000+ user environment
？ 1 year of work experience supporting, maintaining and administering core Microsoft applications, including Windows XP/7 and Office 2007/2010
？ 1+ years of experience supporting Apple hardware and iOS, preferably Macbook Pro and Air platforms along with experience with Parallels
Skills and Core Competencies
？ Possess excellent customer service, verbal and written skills
？ Requires experience in the set-up, configuration, use, and trouble shooting of computer
？ Understanding of ITIL concepts and processes
？ Must have a wide range of skills and knowledge in computer hardware and software as well as networking systems
？ Ability to communicate technical knowledge in a clear, concise and easy to understand manner is imperative
？ Proven ability to complete multiple simultaneous projects in a timely manner
？ A team player willing to develop and share Intellectual Capita
？ A strong client service orientation
举报
分享
Position Summary and Primary Objectives
The Field Service Support Agent is responsible for providing support and troubleshooting all complex local area network (LAN) hardware and software. The role is also responsible for testing and deploying basic hardware and software environments and assisting in the technical troubleshooting relevant to the client’s territory of support. In addition, this role is responsible for desk side end user support of all mandated end user compute systems and devices.
Major Duties & Responsibilities
？ Installation of hardware on the LAN
？ Installation of application software programs on the LAN
？ Walk customer through problem-solving process and follow-up with customers to ensure issues have been resolved
？ Install computer peripherals for users
？ Communicate plan, progress and issues in a timely manner
？ Resolve technical problems with LAN and WAN connectivity
？ Assist engineering staff for installation, support and troubleshooting of hardware/software within the client’s territory of support
？ Provide on-call services as required
？ Image and/or configure end user devices including desktops, laptops, and mobile devices
？ Provide desk-side support to end users
？ Provide hands-on support for the service desk and other support towers, as needed
Education/Qualifications Required
？ Bachelor’s degree in Computer Science or related field, or equivalent experience
？ Microsoft / Cisco Certifications are a plus
Work Experience Required
？ 1+ years of experience in an IT related field
？ Minimum of 1 year work experience and knowledge of Active Directory administration and the latest Windows Operating Systems
？ Experience supporting a 1,000+ user environment
？ 1 year of work experience supporting, maintaining and administering core Microsoft applications, including Windows XP/7 and Office 2007/2010
？ 1+ years of experience supporting Apple hardware and iOS, preferably Macbook Pro and Air platforms along with experience with Parallels
Skills and Core Competencies
？ Possess excellent customer service, verbal and written skills
？ Requires experience in the set-up, configuration, use, and trouble shooting of computer
？ Understanding of ITIL concepts and processes
？ Must have a wide range of skills and knowledge in computer hardware and software as well as networking systems
？ Ability to communicate technical knowledge in a clear, concise and easy to understand manner is imperative
？ Proven ability to complete multiple simultaneous projects in a timely manner
？ A team player willing to develop and share Intellectual Capita
？ A strong client service orientation
职能类别： 技术支持/维护工程师
公司介绍
达科信息科技（北京）有限公司
Dimension Data 是全球领先的ICT服务公司，Dimension Data China(达科公司)是其在中国的子公司。公司专门致力于提供IT解决方案和服务，使企业能够在应用网络上无缝运营。应用网络融合了原先的两个独立的IT领域：应用集成和网络基础设施。
Dimension Data拥有网络集成、应用部署和全球可管理服务领域的专业技术，使它能够提供企业需要的IT解决方案，用以连接信息、应用、业务流程、人员和企业。
发展历程
创建于1983年
2010 年的全球收入为47亿美元
NTT集团的全资子公司
业务以客户为中心，以服务为中心
拥有各个IT领域的先进技术和集成专业技能包括 - 网络，安全，统一通信和协作，数据中心，虚拟化，Microsoft和客服中心
与顶尖的技术供应商建立战略性联盟合作伙伴关系，包括Cisco和Microsoft
在所有行业拥有6000多名客户，包括金融服务，电信，医疗，制造业，政府和教育部门
公司客户占全球财富100强的79%，占全球财富500强的60%
在全球5大洲的49个国家中拥有超过12000名雇员
提供全球统一标准的国际业务服务
Dimension Data 是全球领先的ICT服务公司，Dimension Data China(达科公司)是其在中国的子公司。公司专门致力于提供IT解决方案和服务，使企业能够在应用网络上无缝运营。应用网络融合了原先的两个独立的IT领域：应用集成和网络基础设施。
Dimension Data拥有网络集成、应用部署和全球可管理服务领域的专业技术，使它能够提供企业需要的IT解决方案，用以连接信息、应用、业务流程、人员和企业。
发展历程
创建于1983年
2010 年的全球收入为47亿美元
NTT集团的全资子公司
业务以客户为中心，以服务为中心
拥有各个IT领域的先进技术和集成专业技能包括 - 网络，安全，统一通信和协作，数据中心，虚拟化，Microsoft和客服中心
与顶尖的技术供应商建立战略性联盟合作伙伴关系，包括Cisco和Microsoft
在所有行业拥有6000多名客户，包括金融服务，电信，医疗，制造业，政府和教育部门
公司客户占全球财富100强的79%，占全球财富500强的60%
在全球5大洲的49个国家中拥有超过12000名雇员
提供全球统一标准的国际业务服务
联系方式
- Email：York.zhou@global.ntt
- 公司地址：地址：span盈科中心