北京招聘

职位描述：
正文：
加入我们，你将获得的不只是一份工作：
- 全面的培训课程，完善的职业发展平台，为你提供成长助力和专业指导；
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- 轻松的工作氛围，坦诚的沟通环境及人性化的管理方式，彰显对员工的尊重和关怀；
- 有吸引力的带薪年休假制度，让你不再为没有假期而烦恼；
- 员工及子女的商业医疗保险，定期健康体检，为你提供安心的保障；
- 丰富多彩的员工活动及员工集体旅游，秉承“快乐工作，快乐生活”的理念；
- 舒适的班车接驳重要交通枢纽，不要让距离成为你的阻碍。

Role Purpose ：
1. Account operation compliance & project/ program management/implementation.
2. To work on assigned accounts maintain communications with all parties related to ensure both operation excellence and customer satisfaction in a regional perspective.
 
Key Role Accountabilities
1. To liaise with commercial team to have business meeting with customers to understand the operational requirements.
2. To liaise with customer to review current performance to ensure operation excellence and timely resolution on issues surfaced.
3. To work on capacity & forecast is within DHL controllable limits and plan for contingency as applicable.
4. Participate & Ensure Regional QBR Materials for both IB & OB are setup timely
Main Point of Contact for any Supply Chain Optimization ,Process Improvements Projects, Workshops and others for Asia Pacific.
5. Any Ad-hoc, Force Majeure situation handling with customers.
6. Explore Opportunities for Potential Existing or New Business Gains with customers.
7. To assist commercial in analyzing figures to support decision on the service level to The Customers.
8. To communication with each departments as required to understand the customers’ KPI/Capacity/Operational requirements & needs fulfillment in daily operation in accordance to SOP/DHL’s commitment
9. To ensure issues are resolved together and timely with origins/destinations feedback. Conduct conference calls as applicable and maintain updated SOP on a timely basis. Communicate effectively and efficiently as applicable.
10. To constantly motivate and encourage team to out- perform challenges and to be a desired role model for the team.
11. To liaise with origin/destination office related to the account/ business to provide necessary info.
12. To ensure origin/destination office understand the dynamics & specifics of the assigned account/business which fully comply to the customers’ requirements.
 
Core Competencies:
1. Initiative, Enthusiasm for Work, Good teambuilding Skills.
2. Understanding of DHL’s logistics business activities.
3. Excellent Communication skills, Flexibility/adaptability.
4. Strong problem-solving and analytical skills.
 
Skills & Experience
1. Over 5 years of customer service experience preferably in the Freight Forwarding and Logistics industry.
2. Managerial Experience preferred or at least 2-3 yrs managing a team of 4-5 personnel.
3. Regional Asia Pacific Exposure preferred.
4. Bachelor or equivalent .
5. Strong analytical and problem solving skills.
6. Strong Communication skills, verbal and written in English.
7. Excellent Airfreight/Ocean Freight & some amount of Warehousing Knowledge is preferred.
8. Excellent Presentation Skills & Excel knowledge is a must.
9. Software skill (Microsoft Office applications etc.)
10. Knowledge of all company’s products including cross business units.
11. Excellent team work/leadership/influential skills and sensitivity to cultural difference is essential.
12. Able to multi-task in a challenging environment.
13. Knowledge of EDI interface.
14. Strong and well versed in DePICT (Project Management) & DMAIC (Process Improvements).

工作地点：顺义区航港国际大厦（近首都机场，公司提供多线班车） 举报 分享

DHL（敦豪）是全球物流行业领先品牌。凭借遍及全球220多个国家和地区的业务网络，逾380,000名员工，以安全、可靠的服务，将世界各地的个人和企业连结起来，促进了全球贸易往来。DHL隶属于德国邮政敦豪集团(Deutsche Post DHL Group)，2020年营收超过660亿欧元。

敦豪全球货运（DHL Global Forwarding，简称DGF）是敦豪旗下的货运物流板块，自1815年至今已有200多年的历史，在海陆空货运、跨境铁路及工业供应链管理等领域提供专业物流服务，为众多行业如科技、生命科学和医疗保健、新能源、汽车和零售等行业提供定制化的解决方案。我们还积极承担企业的社会责任，在绿色环保及帮助所在国弱势群体方面不断努力。以此，DHL致力于成为“服务全世界的物流公司”。

敦豪全球货运（中国）有限公司是DGF在中国的全资子公司。凭借扎实的物流操作经验，广泛的全球海陆空物流网络、专业热情的雇员、先进的物流信息技术、和灵活的价格体系等，成为我们的客户所信赖的物流合作伙伴。DHL全球货运中国的分公司和办事处遍及全国49个城市，拥有近3,000名的员工。