北京招聘

Location: Beijing, Beijing, China

Responsibilities:

Work closely with the SOM functional lead for Subsurface and Wells & UI China SOM for strategic steers and escalations. Report to the SOM Asia and Australia Operations Lead.

Working with the Regional TLS Team Leader along with the other TLS Subsurface Computing TUS Regional and Global Team Leaders,the TLS Operations Assurance Manager and Shell’s External Service Providers (T-Systems,HP and AT&T) the local Technical User Support candidate must maintain stable services and meet or exceed explicitly documented service level requirements in the Subsurface Computing portfolio.

Key customer support will include coordination on behalf of the customer the following activities:
- E2E responsibilities for support for all Subsurface & Wells Computing and Production services. Includes availability,continuity and change management of services.
-Boots-on-the-ground technical customer interface support staff working closely with the Upstream customers to resolve all their support needs and proactively define and service new requirements.
- Provide 2nd line support (problem/incident management Global Tickets) not handled by baseline services from external service providers. Work closely with TLS for resolution of 3rd line support issues. Work with Infrastructure Service Provders for resolution of issues in ISP scope.
- Problem escalation and situation management (SIP)
- Assisting with the delivering infrastructure projects,such as CUBE deployments and refreshes,storage capacity increases,VWS implementation and other evergreening activities.
- Demand,forecasting and capacity management of services.
- Ensuring the security of the IT systems as per the Information Risk Management Framework (IRM) and enact the Global TLS Security Plan.
- Service Level Management and Service Assurance.
- Financial Management of service and project spend within agreed budget.

Other important interfaces the incumbent will need to manage:
- Work with the corresponding RPSD Team to insure full integration of IT services to the Subsurface and Wells community.
- Work closely with the Production community to ensure alignment of Production GI-D computing,telecoms and security services.
- Ensure Information Risk Management policies are implemented and adhered to.
-Line Manager responsibility for TUS analyst based in Chengdu.

Requirements:

- ITIL Certified and experienced in operation of ITIL Processes, (Incident, Problem, Change, Request).

- BS in Computer Science or Computer Engineering.

- Fluent in English and Mandarin.

- At least 3+ years experience in support of (Upstream) Technical Infrastructure and application services or similar technologies. Solid understanding of the underlying technologies (Linux/Vista64 desktop; storage environments; EP based technical application hosting environments; portal technologies; security technologies). Operating experience in an Upstream IT environment or longer-term exposure to such an environment leading to a solid understanding of the IT infrastructure and the Subsurface & Wells (technical) application portfolio.

- Ability to work in a cross-cultural environment and establish lasting relationships with Upstream stakeholders, end users, peers and suppliers.
Flexible work attitude, as work pressures can be highly variable.

- “Can do” mentality.

- Learning mindset, specifically with regard to new IT technologies.

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