Customer Service Representative
隐适美中国 Invisalign
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:医疗设备/器械
职位信息
- 发布日期:2017-04-18
- 工作地点:上海
- 招聘人数:3人
- 工作经验:1年经验
- 学历要求:大专
- 语言要求:英语 熟练
- 职位月薪:5-8千/月
- 职位类别:客服专员/助理
职位描述
职位描述:
SUMMARY:
A Customer care rep will be part of the customer support team responsible for making the customer's experience the best it can be. The customer care rep often acts as the link between the external and internal customers.
KEY DUTIES AND RESPONSIBILITIES, include the following. Other duties may be assigned:
? Handle with the internal and external enquiries and requests from the hotline calls,emails,website and Wechat.
? Handle with the customer complaints with the quick response and professional manner.
? Create the new orders and check the order status for the customers in Patient Central system.
? Create and handle with the tickets in Salesforce system.
? Follow with the long aged and abnormal status orders closely.
? Send SMS to the customers for the order status notification.
? Send the emails to the customers for the notification of the system upgrade, new product launching etc.
? Coordinate with the sales, clinic team for the marketing events, customer training, etc.
? Assist the project leader to follow and monitor the implementation of the TFM project.
? Arrange the weekly review meeting for the TFM project team.
? Update the sales, clinic and customer support touch points in TFM project forms.
? Perform the phone survey and on-site visit for the TFM customers.
? Analyze the data and generate the reports of the customer complaints, order status, customer survey, project implementation, etc. for the sales, customer care and management team.
? Operation process set-up and improvement for the customer care team.
? ERP system(Salesforce/Patient Central/IDS) maintenance and improvement.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
Bachelor degree, minimum 3 years working experience in call center or customer service function, clinical or medical device field are preferred.
LANGUAGE SKILLS
Excellent oral and written English and Chinese.
COMPUTER SKILL:
Excellent computer skill on excel/word/PPT.
OTHER SKILLS AND ABILITIES:
Experience on data analysis, system maintenance, process management and project management.
Excellent problem solving skills.
Strong communication, interpersonal and coordination skills.
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SUMMARY:
A Customer care rep will be part of the customer support team responsible for making the customer's experience the best it can be. The customer care rep often acts as the link between the external and internal customers.
KEY DUTIES AND RESPONSIBILITIES, include the following. Other duties may be assigned:
? Handle with the internal and external enquiries and requests from the hotline calls,emails,website and Wechat.
? Handle with the customer complaints with the quick response and professional manner.
? Create the new orders and check the order status for the customers in Patient Central system.
? Create and handle with the tickets in Salesforce system.
? Follow with the long aged and abnormal status orders closely.
? Send SMS to the customers for the order status notification.
? Send the emails to the customers for the notification of the system upgrade, new product launching etc.
? Coordinate with the sales, clinic team for the marketing events, customer training, etc.
? Assist the project leader to follow and monitor the implementation of the TFM project.
? Arrange the weekly review meeting for the TFM project team.
? Update the sales, clinic and customer support touch points in TFM project forms.
? Perform the phone survey and on-site visit for the TFM customers.
? Analyze the data and generate the reports of the customer complaints, order status, customer survey, project implementation, etc. for the sales, customer care and management team.
? Operation process set-up and improvement for the customer care team.
? ERP system(Salesforce/Patient Central/IDS) maintenance and improvement.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
Bachelor degree, minimum 3 years working experience in call center or customer service function, clinical or medical device field are preferred.
LANGUAGE SKILLS
Excellent oral and written English and Chinese.
COMPUTER SKILL:
Excellent computer skill on excel/word/PPT.
OTHER SKILLS AND ABILITIES:
Experience on data analysis, system maintenance, process management and project management.
Excellent problem solving skills.
Strong communication, interpersonal and coordination skills.
职能类别: 客服专员/助理
公司介绍
爱齐公司是一家跨国公司,成立于1997年2月,于2001年在美国纳斯达克上市。其使命是成为创新牙齿矫正设备的主要供应商,我们的产品有隐形无托槽矫治器和口内扫描仪等。 爱齐科技设计和制造世界上先进的隐形矫治器系统 — 隐适美系统,提供 iTero 口内扫描仪和相关服务,以及 CAD/CAM 软件。爱齐科技旗下品牌隐适美拥有超过八百万用户,并通过iTero 口内扫描仪和 exocad 的CAD/CAM 软件推动数字化口腔医疗的发展,打造数字化正畸和修复流程,实现口腔治疗的现代化转型,致力于帮助口腔专业人员提高诊疗效率,优化患者的治疗效果。
爱齐公司强调创新、以结果为导向、以客户与团队合作为中心、自我领导的能力与精神,为员工提供多元化的发展空间,并为员工创造学习、友好、合作、健康的工作环境。我们竭诚邀请充满工作激情,具有挑战精神的精英加入到我公司,共同创造你与公司的成功!
爱齐公司强调创新、以结果为导向、以客户与团队合作为中心、自我领导的能力与精神,为员工提供多元化的发展空间,并为员工创造学习、友好、合作、健康的工作环境。我们竭诚邀请充满工作激情,具有挑战精神的精英加入到我公司,共同创造你与公司的成功!
联系方式
- Email:anguo@aligntech.com
- 公司地址:上海市徐汇区天钥桥路333号腾飞大厦2201室 (邮编:200030)