北京招聘

职位描述：
As a BookingSuite Performance Executive your main task will be to provide support to new and existing BookingSuite partners, contacting, informing, promoting and advising them about BookingSuite products.

 

The Performance Executive will support BookingSuite BV with onboarding new partners and proactive outreach to its partner base across all the BookingSuite products. You are the first line of support for questions from partners and colleagues. Additionally, you will work on areas of opportunity for partner retention and loyalty while promoting BookingSuite BV’s mission of software adoption and engagement.

 

You will also train the partners on how to use BookingSuite products to ensure partner satisfaction and retention. Furthermore you will offer support to the team when needed with various tasks at the office.

 

This full-time position will be based in our Beijing office.

 

Responsible
Day-to-day pro-active communication with partners in your region by telephone, email and internal messaging to assist with BookingSuite with developing its business;
Support BookingSuite in building productive relationships with partners to ensure engagement and retention;
Identify opportunities for partners that will help improve their business by using BookingSuite’s recommendation tools and priority setting;
First point of contact for key local accommodation partners, answering questions and queries, taking action as needed;
Participation in team learning and meetings in your office;
Key liaison for our premium properties to contact when they have product related questions by phone and email and when the Performance Managers are unavailable;
Verify that the products are set-up according to the guidelines and have accurate information;
Deliver training by phone to new and or existing properties on how to use BookingSuite products;
Provide properties with information and advice mainly by phone, including follow-ups;
Looking after IT/administrative related tasks;
Assist in the preparation of market visits, operational planning and projects;
Support Product Support, assisting in additional tasks and projects when needed;
You will also need to be versatile, flexible and adapt quickly to the latest guidelines/changes from BookingSuite;
Identify new opportunities while servicing partners by recognizing the potential to launch new products and services and explain their benefits as it applies to their business needs;
Analyze partner feedback and develop new techniques to ensure continual partner retention and engagement.
 

B.Skilled

Fluent in Mandarin and English, both written and spoken；
Affinity/experience within e-travel, Customer Service in a SaaS company and/or hotel/travel industry is a plus;
Commercial and/or revenue experience of advantage;
Passionate about technology and support;
Great written and telephone communication skills;
Pro-active, sense of responsibility and can work independently;
Ability to persuade and convince partners on the phone to implement suggestions;
Have a good understanding of a partner’s life cycle on BookingSuite products and act efficient and proactive during all stages;
Quick and resourceful, problem solver, flexible, accurate, strong analytical and an eye for detail;
Team player, motivated and enjoys to work in e-travel and hospitality;
General understanding of domain register IT, DNS transfer skills and experience is desirable;
SEO understanding, Google analytics experience is desirable;
Connectivity, Property Management Systems or RFC knowledge is desirable;
You have the desire to learn everything about technology and software and share it with others;
Positive attitude. 举报 分享

Booking.com B.V.是全球最大的网上住宿预订平台，隶属于Priceline Group集团（纳斯达克上市公司：PCLN）。Booking.com的日均客房预订间数超过1,500,000。Booking.com网站以及APP吸引了来自世界各地的休闲旅游和商务差旅用户。Booking.com B.V. 公司成立于1996年，向用户提供各种类型住宿及最优惠的价格，其中既有小型的家庭经营住宿加早餐旅馆，也有五星级豪华酒店。由Booking.com运营的姐妹网站Villas.com已于近期上线，致力于为客人提供自助式住宿的选择。Booking.com秉承国际化理念，支持43种语言，已有1,400,000多家住宿登记注册，遍布全球220多个国家及地区。Booking.com B.V.公司总部位于荷兰阿姆斯特丹，在全球70个国家设有204家分公司。
Booking.com is the world leader in booking hotel and other accommodations online. It guarantees the best prices for any type of property – from small independents to five-star luxury. The Booking.com website is available in 43 languages, offers over 1,400,000 hotels and accommodations including more than 490,000 vacation rental properties and covers over 118,000 destinations in 221 countries and territories worldwide. It features over 100M reviews written by guests after their stay, and attracts online visitors from both leisure and business markets around the globe. With over 20 years of experience and a team of over 15,000 dedicated employees in 204 offices worldwide, Booking.com operates its own in-house customer service team, which is available 24/7 to assist guests in their native languages and ensure an exceptional customer experience.