北京招聘

职位描述：
职位信息：

1 本职位为韩语/英语双语客服专员。
2 主要的工作是为客户提供酒店预订的售后服务（不含售前服务及销售职能）。
3 与客户通过电话及邮件方式沟通，了解客户需求。
4 与全球酒店合作伙伴沟通，为客户提供合适的解决方案。
5 在工作当中需要经常使用韩语及英语口语。
6 本职位为公司内部职位，非外包。


工作地点：
我司有两个办公地点：1 南京东路步行街 2 浦东新区金科路长泰广场

请注意：客户服务专员需要能接受轮班制度，不能接受轮班制度请勿投递简历。

轮班制度说明如下：

1）班次：最早的一班为早8点至下午5点，以1小时为单位以此类推，最晚的一班为中午12点至晚上9点。
2）轮班频率：每一个月换一次班，即每个月内的班次是一样的。1年换12次。
3）工作时间：8小时+1小时meal break。每周5天连续工作日，2天双休，不一定是在周末。国定假日也可能轮到上班（有加倍工资）

Agoda.com is recruiting! We are one of the fastest-growing online hotel platforms worldwide.

We are recruiting for Customer Support Specialists to be based in our Shanghai office! This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in English and Mandarin, we would love to hear from you!


Roles & Responsibilities:

· Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
· Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
· Accountable for meeting individual (KPIs) and team goals


Requirements:

· Good command of English and Korean (Speak, read & write)
· Excellent telephone manners and communication skills
· Must be able to work in shift rotations and even public holidays to ensure we provide good service to our customers
· Ability to work under stressful and pressured environment
· Independent and able to work under minimal supervision
· High degree of integrity and confidentiality
· Computer literate


Why join Agoda?
· Attractive annual salary with comprehensive benefits

· Insurance coverage
· 5-day work week
· 4 weeks comprehensive training
· Performance bonus
· Discounted hotel accommodation anywhere in the world!

We are currently recruiting for multiple Customer Service Specialists to support our growth plans across Asia. Working within a supportive environment, we offer established training to support everyone in their career development. This is an opportunity not to be missed! 举报 分享

Agoda.com is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers. Agoda.com is part of Booking Holdings, Inc. (Nasdaq:BKNG). Agoda.com’s network includes more than 1,000,000 accommodations worldwide. The multinational staff of nearly 4,000 professionals, located throughout the world, provides a first-rate reservation service in 45 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travelers.

Website: https://careersatagoda.com/