北京 [切换城市] 北京招聘北京客服及技术支持招聘北京售前/售后技术支持工程师招聘

Technical Service Engineer - China region

赢创德固赛(中国)投资有限公司上海分公司

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:石油/化工/矿产/地质

职位信息

  • 发布日期:2012-11-13
  • 工作地点:上海-闵行区
  • 招聘人数:若干
  • 工作经验:五年以上
  • 学历要求:本科
  • 语言要求:英语良好
  • 职位类别:售前/售后技术支持工程师  

职位描述

Official Title: Technical Service Engineer - China region

Location: Shanghai Xinzhuang (shuttle bus provided)

Purpose of the position:

Responsible for overall operation on technical service function to ensure optimal achievement of organization objectives;

Manage and develop plan and overlook the implementation on technical service function.

Responsibility:

Plan, organize, address and manage all the activities of technical services.

Develop and implement value-added services of technical service function.

Assist Regional Sales Managers in providing technical support and consultation to Evonik customers to ensure that customer requirements and sales objectives are met.

Advice and provide timely feedback to Sales and Marketing team to identify new business opportunities offer value-added services and differentiate from other suppliers.

Establish contacts with QC and Technical functions of customers and service networks.

Attend customer trial and provide technical consultation to customers and help the customers test and differentiate the products.

Assist Sales Managers in training Sales/Marketing personnel and customers in correct use of technical information.

Organize the translation of technical and marketing materials and proof-read.

Coordinate with necessary internal and external resources to solve the technical service issues.

Handle customer's complaints by working with internal functions on corrective actions and feedback to customers on timely manner.

Requirements:

BS or MS degree in polymer chemistry, material science and engineering

At least 5 years of experience working in Technical Service function preferably in resin/coating industry or other companies which use (acrylic) monomers as raw material.

Prefer working experience in MNC

Knowledge on China Market.

Ensure the efficient co-operation between operations, Sales and Marketing, customer services, applied technology.

Train and develop the junior staff.

Manage technical service projects.

Ability to persuade miscellaneous parties to achieve the objectives.

Influence external parties to achieve targets on the day to day work.

Ability to positively interact with all levels (management, colleagues, customers, suppliers, etc.)

Frequently sell professional recommendation and have to convince others (management, customers, etc.)

Good communication and presentation skills.

Ability to influence others to achieve common goals.

Open and positive team player.

Resolve problems on technical service function

Capability to make judgment on critical issues.

Flexibility to manage unexpected situations.

Good analytical and problem solving skills.

Customer oriented.

Creative and flexible to meet customer and market requirements and trend.

Encourage company culture.

Excellent communication and leadership.

Solid priority setting and multi-tasking capabilities.

Extensive knowledge and experience in technical service management.

Good organization and planning skills.

Highly motivate and independent.

Prefer age between 28 - 35.

Mini Education level: Bachelor

Major preferred: polymer chemistry, material science and engineering

Minimum years in employment: 5 years
Preferred industry experience: in resin/coating industry or other companies which use (acrylic) monomers as raw material.

Thank you for your interest in Evonik Degussa China! For understandable heavy workload reasons, we only invite qualified candidates for further discussion in 4 weeks time. ALL application and information will be kept highly confidential and only for recruitment purpose!


公司介绍

Evonik and Evonik in Greater China

Evonik, the creative industrial group from Germany, is one of the world leaders
in specialty chemicals. Its activities focus on the key megatrends health and nutrition, resource efficiency and globalization. In 2010 about 80 percent of the Group’s chemicals sales came from activities where it ranks among the market leaders. Evonik benefits specifically from its innovative prowess and integrated technology platforms. Evonik is active in over 100 countries around the world. In fiscal 2010 more than 34,000 employees generated sales of around EUR13.3 billion and an operating profit (EBITDA) of about EUR2.4 billion.

Evonik Industries has been producing specialty chemical products in the Greater China region (Mainland China, Hong Kong and Taiwan) since the late 1970’s; with wide-ranging trading relations already in place prior to this in the region. The Group now has a total of 18 companies and 15 production sites in the Greater China region with around 4,000 employees. The regional sales reached EUR1.23 billion in 2010.

Evonik regards Greater China as one of the driving forces of the global economy and we consequently endeavor to grow our business in the region. Evonik launched the "Greater China Growth Path” initiative in the fall of 2008, a strategic development plan with comprehensives measures for regional business development. Based on this initiative, Evonik has started a number of cross business unit projects for some key industries such as automotive, construction, electronics and lighting, etc. Several strategic investment projects are also under way in the region to ensure that the growth trajectory continues in the long term. Besides the investment into production facilities, Evonik also wants to strengthen its R&D efforts in the Greater China region by boosting local innovation.

Evonik regards people as the most important assets for our sustainable growth. Wherever possible, we aim to fill key positions with highly qualified local managers and offer them attractive career opportunities in the Group. In December 2010 the international publishing company CRF singled out Evonik as one of “China’s Top Employers 2011”, which is already the fourth time that Evonik China received this award.

赢创与赢创大中华区简介

 

赢创是一家来自德国的创新型工业集团,我们的核心业务 —— 特种化工在全球处于领先地位。我们将业务与全球大趋势相结合, 即能源效率、健康与营养、全球化科技发展。2010年,集团80% 的销售额都来源于市场领先的化工产品。赢创的发展得益于其创新实力和一体化技术平台。赢创的业务遍及全球100多个国家。在2010财年,赢创集团的34, 000余名员工创造了133亿欧元的销售额, 营业利润 (税息折旧及摊销前利润) 达24 亿欧元。

 

赢创工业集团自上世纪七十年代末期开始在大中华区(包括中国大陆、香港和台湾)生产特种化工产品,并早在此之前就在这一地区有了广泛的业务活动。目前,赢创在大中华区拥有18 家公司,15 个生产基地。2010年,赢创大中华区约有4,000名员工,总销售额超过12.3亿欧元。

 

赢创视大中华区为推动全球经济发展的驱动力之一,并为实现业务在大中华持续增长而不断努力。公司于2008年秋天启动了战略发展计划 “大中华区增长之路”,以全面推动发展本地区业务。作为这一战略的重要组成部分,赢创启动了针对多个主要市场的跨业务部门项目,如汽车、建筑、电子与照明等。为确保公司在本地区的持续稳定增长,我们也正开展多个战略投资项目。除投资生产设施外,赢创同样通过扩大本地创新活动,提升其在大中华区的研发实力。

 

人才是我们实现可持续增长的最重要资产,我们不断培养高素质的本地经理担任公司的重要职位,并为其提供在集团的职业发展机会。2010年12月,赢创荣获由国际调研机构CRF颁发的 “2011中国杰出雇主” 荣誉,这也是赢创中国第四次获得这一全球领先的人力资源奖项。

联系方式

  • 公司网站:http://www.evonik.com
  • 公司地址:莘庄工业区春东路55号
  • 邮政编码:201108
  • 联系人:Recruiting Manager