北京招聘

A51-Parts Dealer Support Specialist

Responsibilities:
- Provide timely answers and solutions to the dealers for all types of parts related enquiries such as ordering, backorders, ETA, Parts Technical, logistics, pricing, claims and returns etc.
- Support the dealers by intensive attention and trouble-shooting using PRMS ticket tool.
- Maintain and improve the MSI performance.
- Coordinating with PAG and the logistic service providers to solve dealer enquiries with high quality and at high efficiency.
- Monitor daily dealer sales orders in Parts ordering system efficiently and provide professional and sufficient support as needed.
- Support dealer's enquiry on special procurement and process the ordering with PAG and follow up on the delivery status.
- Support Dealers on parts ETA enquiries and backorder tracking.
- Coordinate with PAG, Customs Broker, Warehouse and Transportation companies to speed up and smooth the parts delivery process.
- Processing dealer claims and returns for shipment irregularities and tracking on the settlement.
- Evaluate Dealer claims and release approval according to internal guidelines.
- Processing and settling the Core Account for the exchange parts return logistics flow and billing.
- Monitoring the Credit/Debit billing process
- Support and provide training to the dealers on parts ordering system.
- Provide orientations to new dealers and new staff on Parts process and guidelines and knowledge transfer on parts stock management and planning.
- Collecting dealer feedback on PCN's performance, i.e. delivery quality, lead times, supply rates etc.
Identification of potential improvements in PCN's quality of services and processes
- On-site visit to support Dealer in improving processes and KPI performance

Requirements:
- University diploma, major in automotive industry preferred
- Minimum 3 years workshop retail experience
- Technical background with profound knowledge on parts preferred
- Creative and active in exploring solutions for problem-solving independently
- Good team player and can work efficiently under pressure
- Good MS office as well as English skills are prerequisite
- Proficient English both in speaking and writings

保时捷（中国）汽车销售有限公司是保时捷在中国大陆以及中国香港和中国澳门地区的子公司。保时捷中国于 2001 年成立，并开始在销售、市场及售后服务等环节为合作伙伴提供专业支持。

经销商网络
保时捷目前在中国一共124个销售网点（包括港澳各一家），其中96家为保时捷中心（4S）其余为城市展厅，位于北京（五家），上海(四家）和成都（三家）、温州（三家）、深圳（三家）、厦门（两家）、杭州（三家）、武汉（两家）、重庆（三家）、西安（两家）、哈尔滨（两家）、南京（两家）、宁波（两家）、佛山（两家）、福州（两家）、长沙（两家）、昆明（两家）、沈阳（两家）、东莞 （两家）、天津 （两家）、广州、青岛、大连、金华、太原、台州、海口、郑州、苏州、长春、南宁、鄂尔多斯、合肥、济南、兰州、唐山、呼和浩特、无锡、南通、泉州、绍兴、南昌、常州、烟台、三亚、潍坊、银川、嘉兴、榆林、石家庄、中山、珠海、徐州、淄博、贵阳、汕头、洛阳、惠州、泰州、乌鲁木齐、绵阳、新乡、芜湖、香港（两家) 和澳门。所有保时捷中心都是保时捷的授权网点并为中国的保时捷客户提供保时捷的产品及服务。

销售业绩
2019 年，保时捷中国创造了在中国大陆、中国香港及中国澳门累计交付 86,752台的杰出业绩。

企业荣耀
2019年，保时捷中国同时获得了“中国杰出雇主”及“金级国际WELL认证”。